Stay clear of these scammers who pray upon the elderly! Auditory Associates uses delay tactics to avoid providing satisfactory results to their elderly customers and then hide behind this delay (that they created), claiming their hands are tied because too much time has passed! Sadly my 84 year old mother paid over $7,000* to this company for in-the-ear hearing aids. What she received was ill-fitting and poorly performing hearing aids that were unusable. Despite my mother's repeated attempts (7 in-person appointments with Yoelkis Valdes and multiple telephone calls over a 7 month period), to rectify the situation, she was repeatedly told that she needed to "adjust" to the fitting changes, and that "in time", her brain would adjust to the hearing aids. This was simply not true and the so-called adjustment never happened as promised. This process of adjustment and subsequent waiting as instructed by the people at Auditory Associates was simply a veiled attempt to delay the window that my mother had to return the product!
When my mother asked for them to either return her money OR provide her with a similarly priced over-the-ear solution, the only solution that regional manager Damian Ferrone was willing to offer was to re-make the product and start the entire maddening process again! That is the definition of "insanity" - doing the same thing over again and expecting different results! My mother acted in good faith, tried repeatedly to resolve this matter with their on-site staff, who pushed back and delayed, then hid behind the defense of timing, and claimed that my mother was "outside of the window" that she could return the hearing aids. She paid $7,000 to these unscrupulous people who left her with hearing aids that do not work and are useless.
*Don't even get me started on the outrageous pricing of the products this place sells: claiming that the retail price for the hearing aids was nearly $15,586 and they were so generously giving her a "discounted price" of $7,000! What a bargain! What a deal! More deception!
Simply put, these people pray upon the weak and take advantage of the elderly -- taking their hard earned savings and hoping the poor victim will simply give up and go away. Stay away. Stay far far away! read more
