Early January 2014 I finally get to buy that A5 Quattro 3.0d Sportsback which triggered my interest for some time. Audi Parramatta had relatively good prices, so it was worth the drive from Cremorne. In fact I also purchased form them a Q7 quite a few years back, and I wasn't feeling entirely unfamiliar there. I had quite a few nice cars in my life, this time I changed from a Merc, not because I didn't like it but because I wanted to experience something else.
In the first instance I was surprised with the poor service, this coming from a company that beats the drums about their technology and professionalism. I might have had great expectations based on my experiences with MB, BMW and Lexus. After difficult communications and Audi not meeting the target delivery date I finally got the car. It was a demo with about 6,150 km on the clock and I got it for 75k. First thing, the service message came up - that the car is due for service. Hold on guys, you sell a (demo) car that is due for service? Or are you relying on a few hundred dollars that might come your way shortly on the top of what you got already? But something very serious happened. About five weeks after purchase (in fact yesterday 17 Feb 2014) I got a letter form RTA saying that the registration of the car EXPIRED on 28 Jan 2014 (about two weeks after purchase!) and explaining all the risks and making all the threats associated with this event. I contacted the guy who sold it to me, and asked if they made an error. He responded "asking" for a copy of the contract because "he doesn't have one". Subsequently I rang the dealer principal, who tried to explain to me that it was my mistake for not looking very carefully at the contract at the time of purchase, etc, etc. The sort of thing like when you are around thieves keep watching your pockets. But at that point in time I thought that Audi Parramatta was the kind of dealership you can trust. Obviously is not the case, as the dealer made it clear to me. Now the story is that they were supposed to provide six months of registration and CTP during the car "preparation for delivery" process, which by the way took a couple of weeks. As you know there are no more windows stickers in NSW, and I was only relying on the fact that they acted professionally and extended the registration. Since 28 Jan 2014 till 17-Feb-2014 I drove in fact an unregistered car, and I am thinking now about what could have happened if I had an accident, or??? Scary stuff. My conclusion if you like an Audi go first and drive a beemer, visit a Merc dealership, and if you are still not satisfied try to keep away from Audi Parramatta. I will send this little story to a couple of newspapers (SMH and Mosman Daily), I hope people can learn something out of it. read more