Unfortunately I had my car serviced (timing belt replaced and atf change )but received horrible service. Very unprofessional job done. Car was returned to me dirty not hoovered or washed. both front fender liner splash guards were not put back properly after and screws were missing. Absolutely not acceptable!!!! Left car with them for 24 hours and the next day when I came to collect the car it was not ready yet. I had to wait couple more hours. Nobody explain me why it takes more then 24hours!!!!! Looked like they had new staff on training and unfortunately the training was done on my car Sent them email (got read report) but never got reply that's how they take care of customers . Customer service is very poor in this centre. Once I paid I wasn't good to them anymore. QUANTITY not QUALITY in this ,,audi service centre,, read more

I had my years of using any old service centre or a friend of a friend but after upgrading my car I knew I wanted something a little more reliable and to ensure it was being worked on by folks who know their stuff on Audi specifically. This great centre, is always busy so advance booking is essential and I mean, if you know a service is coming up book it a few weeks in advance that way you can guarantee a time that is suitable. Otherwise, booking into this place is great... with dropping off your car, they offer you a taxi to your work place or replacement car so that you can go about your usual business which is such a bonus. Audi have introduced more transparent pricing on their servicing which gives you a little bit of comfort, so ahead of booking it you have a set price and to be honest, it ain't that much more than the usual run of the mill place. So yes, it's slightly more expensive but with paying a few bob more, you get the car/taxi service, your car gets a mini valet so it looks like new when you pick it up and then, little extras like some free valet coupons and what I didn't know about but I 100% LOVE is there roadside assistance you get. With a full service, I got road side assistance for 1 year from Audi which covered mainland Europe too and the benefits of the assistance where kinda on par with my AA so I was able to cancel my AA subscription so overall having my car serviced by Audi in this centre is really good value and probably saved me money when I calculated my AA and my valeting costs normally paid during the year. After 1 service though I noticed the following day some oil drops, when I went back they immediately took care of it. They explained it was minor drops lodged when they were doing the oil change so there was nothing to worry about and for the inconvenience through in some more free valeting and a high end contour travel mug. Thankfully my car has been relatively well behaved but when I initially bought it they ran it through a full diagnostic check and ensured I got the most out of my warranty from the dealer I bought it from. If you have diagnostic done, they charge €79 for it but if you decide to get the repairs done there this is waived. read more

Terrible service, called twice with no reply as to when i could get my car back, leaving me waiting hours to the point where they called me with 25 minutes til they closed. very unhelpful staff & will try to cheat you at any corner possible. avoid at all costs. read more