Let me begin by stating that if 10 stars were possible for customer service and attention, no…read morequestion this place would earn all 10 stars. Everyone at Le Vincent we encountered during our stay was exceptionally friendly and accommodating.
Le Vincent is a boutique style hotel with only 10 rooms. The rooms are adequate in size and have cozy interiors adorned with brick walls. Do not expect any amenities you would typically find at other, similarly priced hotels i.e. no pool, no workout area, no business center, no elevators and small tv's with limited access to channels. Also, the wi-fi was very slow.
Additionally, there were a few other issues we encountered at our stay here that merit mentioning.
The musty, mildewy smell we encountered as we walked into our room (#10), we attributed to how old this building was and thought nothing more of it. It wasn't until after the 2nd evening that my significant other and I had to stop by the local pharmacy and pick up some allergy medication to combat the symptoms from that room. To boot, the comforter had a stain, the shower as chic as it looked was full of mold / mildew in 2 of the corners and the room could have been cleaner.
We couldn't take another evening in room #10 and were ready to find another hotel until we discussed the situation with Anthony, the hotel manager. He was very understanding and accommodating and was able to change our room to room #6. Although #6 had a smaller bed, it was definitely cleaner (shower had been re-caulked) and the room had little to no smell of dampness. It also had a nice view.
HOWEVER, only the cold water worked in the shower in this new room and when the outside temperature is in the low 50's, a cold shower is not going to be met with much enthusiasm. I immediately called the front desk and both gentlemen came up with a screwdriver and pocket knife to rectify the situation. We left for dinner and upon our return, approx. around 11ish, I realized the water from the shower was no longer cold but exceptionally hot, scalding hot!! At this point, I'm beyond aggravated and couldn't call anyone as the front desk closes at 10PM. I love hot showers but this was ridiculous and quite frankly dangerous. I took a horse bath using the sink (which worked normally) and had to settle with the current state of affairs.
The following morning on our way out, we spoke with the assistant manager Diego and he assured me he would try to fix it. Well, after a long day sightseeing, we arrived back to the room early afternoon only to find the shower was back to dispensing cold water!! At this point I went downstairs and contacted the manager directly. He offered a couple of concessions that were acceptable.
The rooms here are quaint and cozy with brick walls and the staff as I stated earlier, out of this world. It is the staff's eagerness to please that has allowed me to rate this establishment 3 out of 5 stars.
I truly hope they get ahead of these nagging issues as they can very easily be remedied and help prevent what could otherwise be a very pleasant experience into an uncomfortable and sour one.