We hired ATX Doulas in anticipation of our first daughter's birth, hoping for a less stressful and traumatic labor experience for my wife. However, their handling of the situation was amateurish and unprofessional.
About three weeks before my wife's due date, we met with Amelia via Zoom to hire them and to discuss our birth plan. Throughout the day and during our meeting, my wife had been experiencing contractions that had become more regular. Despite her discomfort, Amelia's advice was limited to suggesting Tylenol PM, seeing a chiropractor the next day, and dismissing the significance of timing contractions.
By 6:30PM, my wife's contractions had intensified, and she began to bleed. We contacted ATX Doulas for guidance, and their direction remained consistent: stay home, relax in a bath with Epsom salts, and disregard the timing of contractions.
By 7:30 PM, my wife's contractions were intense and frequent, occurring every three minutes and lasting 45 seconds. We called ATX Doulas again, as we were about to leave the house to head to the hospital. Sarah spoke to my wife over the phone, reassuring her that what she was experiencing was expected and did not warrant any immediate action. She advised us to stay home and rest, assuring us that someone would come to our house within the hour.
However, by 8:00 PM, my wife's pain had intensified to the point where we decided to head to the hospital regardless of the directions of the experts we had hired for this very purpose. When I updated Sarah, she seemed surprised by the progression and offered to meet us there instead.
In a now chaotic moment I found myself desperately helping my wife out of a tub, naked, wet, bleeding, and screaming in pain.
In what could only be described as a scene straight out of a movie, my wife was trying to NOT push while I drove at 100 MPH on Parmer next to a cop car rushing her to St. David's.
Our daughter was born less than an hour from when we got to the hospital.
That day, we called ATX Doulas on 3 separate instances, and on each call they reassured us that everything was fine and told us to stay home. When I told them on the phone that we wanted to go to the hospital, they expressed that going in early would be a mistake and subject my wife to unnecessary trauma.
In the aftermath, we expressed our concerns to ATX Doulas, expecting understanding and accountability. While Sarah was apologetic and sympathetic, Kelly, one of the owners, responded defensively and dismissively. She refused to acknowledge any fault in their handling of the situation, despite the clear misjudgments that nearly resulted in a home birth without medical assistance.
In one of her more sarcastic moments during our call, Kelly stated "if you felt like you wanted to go to the hospital you should have gone to the hospital, no one forced you to stay home". I wonder what kind of medical services business Kelly envisions in which you can repeatedly tell your clients in distress "stay home, everything is ok, this is perfectly normal, nothing to worry about", but if you happened to be completely wrong in your assessment, you can just relinquish any liability or accountability for your guidance, collect your fee and move on to the next.
Perhaps out of ignorance or arrogance Kelly even stated "if you hired a doula to labor at home then that's what you're gonna get" even though we never asked to labor at home. As a matter of fact the only question we asked of ATX Doulas was "should we go to the hospital now?" at 3 different points in time only to get the same false sense of security.
In addition to the unnecessary trauma and stress that ATX Doulas put us through, they showed up to the hospital without my wife's birth plan so they essentially offered no help that the hospital staff itself didn't volunteer. They had no idea what my wife's allergies or birth preferences were or even who she was really. Due to how imminent child birth was my wife was left no choice in any pain medication.
Looking back I think there were many opportunities for ATX Doulas to do a professional job but in the end they failed to deliver.
1. If they felt like they were not in a position to help my wife due to how quickly her labor seemed to be progressing and how little they had interacted with her, they should have refused us as clients. We'd then have gone to the hospital much sooner.
2. This one goes without saying but they could have properly read my wife's symptoms as early labor and not told us repeatedly to stay home at every point we interacted.
3. The owner could have shown sympathy and care instead of doubling down that they wouldn't have done anything differently and that it was our fault for following their advice.
Kelly stated that the guidance they give is generalized and not tailored to each patient, which was surprising to hear. It became clear that we were not the first to be misguided and let down by ATX Doulas, and Kelly exemplified why we won't be the last. read more