If i could leave a 0 star I would. I do not recommend them. They were hired to clean our heat pump…read more The only "cleaned" the filter with tap water.. I could've done that. For $200 According to the invoice, the coils were cleaned. I asked them to come redo it because I can still see that it's not. They said, that coil cleaning isn't required during servicing and wanted an extra $325. Even tho... in the invoice is said they did it... and on the debrief that they gave me. I hired Hydro Kleen (5 stars for them). They inspected, serviced and cleaned EVERYTHING. I watches them clean the coils. The water was BLACK! The tech said this has never been cleaned. Any of it. Whatever E.T. "touched" was never cleaned. So E.T. what do your techs actually do? I requested my money back. Still waiting on a reply from a week ago.

Scheduled an appointment for a technician to come by and give an estimate for future work…read more Received several notifications that the appointment was booked, but no one showed up or called in the given two hour window for the appointment. When I called and asked what happened, I was told that no one was coming because the two offices don't communicate well enough. "Guess we'll have to work on that!"

Do NOT use this company if you have a choice…read more I have been a customer of BG Services for approximately 10 years. Service was great until they had an ownership change within the last year I believe. I don't know the details but I do know that I have had a broken heat-pump since March and they have been "unable" to order the compressor that is under warranty. It appears more likely that they are simply "unwilling" to order the part as it is available. This should have been a very simple process. The new owner (Stephen Hill) has promised to call me back numerous times but has yet to do so. I had been out of the country until this week, so it was difficult (for me) to try to speak with anyone at all at BG via any form of communication. The quality of their service has decreased dramatically over the past 6-12 months. I have been waiting since early March and the damaged part has still not been replaced. Their communication is atrocious (non-existent really). I was able to speak with Mr. Hill on one occasion (when I was transferred to him from the office after calling 2 dozen times) and he promised that he would attend to this personally. The situation has gotten even worse since then. I have since called, emailed, texted and messaged dozens of times with no response of any kind. They have lost their BBB accreditation in June, and every recent review that I have read has been overwhelmingly negative. I do not understand the end-game. If they are trying to drive the company into bankruptcy then they are well on their way to accomplishing that.

From the owner: Offering more than 25 years of combined experience, BG Services provides high-quality home heating…read moreand cooling sales, installation and maintenance to clients throughout Fredericton and the surrounding areas. From heat pumps to air conditioning to furnaces, water heaters, generators and more, we can handle all of your home's heating and cooling needs.

Leachmans have been to my house twice. Once to replace a dishwasher and once to repair a kitchen…read morefaucet. In both cases, they were prompt, reliable, and courteous. My go to plumbers.

Did not arrive with the necessary equipment. Advised that they had 'bent over backwards' given…read morethat I lived an hour away but I am within what they say is their service area, and paid for their travel time? Advised, after they installed a new Jet Pump that they don't like doing jet pumps because they are difficult but never advised me about that before they did it. No jobs complete, calling in other service providers to complete. Nice people, but I need competent and frank plumbers.