I called 2 days in advance to bring my vehicle in due to a couple lights on, they said no problem, get it in early so we can take a look at it. I arrived at open at 7:00 just for the boss to show up at 7:10 and not assist until 7:15. I then had no communication regarding my vehicle all day. I called at 3:30, he said I'll call you back soon. I never received the call so I called back at 5:30 and a woman answered and said she was "checking it on her scanner but it broke" so I asked what that meant and if they'd worked on it and she said yeah they did but she'd need it at least today and tomorrow (Thursday and Friday). I called Friday morning at 10am for an update and was told they hadn't looked at it and were still proving out parts. Again, I had to be the one to reach out and no one provided any information on when it would be done. At that point I said I would come get it, I cannot (like most people) be stranded without a vehicle with no clear understanding of when I'd get it back. At arrival the woman at the desk hardly looked up and was extremely rude. On top of all of that, my seat presets had been reset while there. I took it somewhere else and they informed me it was a dealership only repair, so what was Atlas even doing in that if they weren't going to be able to fix it. Their timeliness and customer communication needs to drastically improve, I won't recommend them to anyone because of this. read more

I know prices are going up over 5000 total for a rebuilt transmission one year 12,000 mile warranty. I had it done about four weeks ago. 1700 miles put on it. It's still working as it should. I would recommend Atlas. read more

TERRIBLE customer service! Extremely rude and will take advantage of you. Tried to charge me for a diagnostic however, never told me there would be a charge when I went to have my car picked up!!!!!! I was then threatened they would hold my car and the lady talked shit about my kids that were in the background when I had originally called. Who does that?!?!? Irene is who made this mistake and then a man got on the phone with me yelling at me as if it was my fault she did not relay the information she was supposed to! The customer is NOT always right but neither are you!!! Take responsibility for your mistakes and treat people with respect! What an ignorant set of employees that work here! read more

place is horrible. lady rude they didnt even look at the car and gave me a ridiculous place took it somewhere else and did it 10 time cheaper and a great work read more

READ!!!!! I am absolutely so unsatisfied with their service! Not only did they damage my vehicle and refuse to help work with me on it.. they charged me 50$ for diagnostics when I didn't technically get a diagnosis they told me "yep the transmission is done for" they can't just say that thats all they gave me to go off of , plus they tried charging 2500$ for the transmission mind u I gpt it done for more than half that price. On top of that they ignored me for a week after I tried to work out this without making bad reviews. This company is just out for your money I promise. Don't take your car to either the automotive or the transmission area! read more

Atlas Transmissions - They damaged my car and refused to work with me on it. - Transmission Repair Near Me - Cleveland, Ohio

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Yikes. I should have looked at Yelp's reviews before going here. TL;DR: I took it here for transmission codes. They said it was the engine and "wouldn't touch it"... but still charged me $54 for a "diagnostic." I take it somewhere else and the non-lazy person looking at it ACTUALLY LOOKED AT THE CODES, checked the connections related to the codes and fixed the problem (loose connection related to the speed sensor). He didn't charge me anything and said, "yeah, the Atlas people are money hungry, don't go there." - Longform: My mechanic pulled the codes on my check engine light, noted they were transmission related codes, and suggested I get the car checked out at a transmission shop. I go here and they do a diagnostic... tell me it's not a transmission problem, it's an engine problem, which they don't do, and charge me $54. There's more to the story where part of the reason I took it here is because the shop's owner's brother (who also runs a shop and actually seems to be a pretty good guy) told me to come here because they had a better wiring guy at this shop... So I ask, "what about the wiring?" after their "diagnostic." Her response: "Oh, he left, sorry. Doesn't work here anymore." Me: "But your brother was literally here and explained the problem he thought it was re: wiring when he referred me here." She responded with getting super thin lipped, said all sorts of (what I now believe is nonsense) and essentially led me to believe that I was an idiot and it was my fault for not telling them a couple details about the car... In retrospect, I felt pretty damn gaslit. Don't go here. They just want your money. read more

These other reviews are spot on horrible customer service. The man who answers the phone is extremely rude even saying on more than one occasion iui t "wasn't his problem" the repair wasn't done on time or correctly...run the other way read more

Went there today and was totally ignored. Finally someone came up to me and treated me like I was bothering him. Asked a few questions only to be told it would cost me$50.00 diagnostics charge. I said fine but I had a question about appointments, etc. he said again $50.00 I can see why they are rated F by the BBB. Talked to several repair facilities and was told to stay away If you need transmission work go to demko transmission. Personable and they take the time read more

Where do I begin? I can bad mouth them till the end of the year, but if you don't have anything nice to say then don't say anything at all, but that's not me.... that place is a f'n rip-off, they ripped an air bag and blamed it on the tow company then didn't hear from them for 2 weeks and the hillbilly that answers the phone is a p.o.s. tells me my suv should be done by the end of the day but didn't say what day. WAY OVER CHARGED ME, billed me for 8hrs on a 4hr job. Atlas should be called JUNKLAS! read more

Horrible experience here paid 2200 and the car was still not shifting right and the man working the counter is rude as can be and acts like he's bothering you and doesn't give you a call to update you and always has an excuse for something read more

I had a transmission put in my car at cost of $3769. I was given a 12 month warranty. 2 months after the warranty expired the transmission stopped working. I had it towed to Atlas Transmission to see what could of been the problem. The company said the transmission was shot and they wanted $3769.00 to rebuild the transmission. Its hard to understand why a company would install a transmission and then it only lasted 14 months and then need to put another one in. And the company would not even help me at all since the warranty expired. This is a company I would never trust with my car they are only out to make money not caring about anything else. read more

Horrible horrible customer service. Over charged ,forced me into the work and signing express mechanics lean while vehicle was in for an "estimate". tried saying the 50$ diagnosis was going to be 300$ do to more extensive diagnosis. 2 different people cussed me out on the phone when I called to asked why the work they did was not functioning properly read more

Had a great experience and couldnt be happier ! Best price around and had great customer service. Spoke and dealt with a couple people during my cars repair time at atlas and all i can say is great things! I recommend.. car fixed and im very happy. read more