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Atlantic Superstore

4.0 (1 review)
InexpensiveGrocery
Open • 8:00 am - 10:00 pm

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2 years ago

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Walmart

Walmart

1.0(1 review)
103.7 km

Please invest in sensitivity training for your employees. Employees treating customers in a…read moresub-standard manner is bad for business. When customers are treated poorly (or extremely well), they will tell everyone they know about it. That's exactly what I'm doing right now. If you take proper action, I might change my rating. Until then, this is what you get. I had a horrible experience at your store today. The cashier was wonderful (so, please don't reprimand her; she did nothing wrong), but it just takes one experience with a rude employee after to leave a bitter taste in your mouth. After we were done shopping, my husband and I were getting ready to leave. He needed to use the washroom. I drove the motorised cart close to the entrance/exit area, waiting. (The other motorised cart was still available). We had purchased home related items (bedsheets, etc.). So, I waved the receipt to the employee standing at the front entrance area, before I put my receipt inside the packaging of one of the items. I stood up to just put my phone (with my credit card) into my pocket. Next thing I know, this other employee (elderly white male) is eyeing my legs, as if ambulatory wheelchair users don't exist. He then approaches me and asks me if I need the cart. I say "yes, of course". He prods me with the same question repeatedly, and now I'm finding myself having to explain my physical issues (which is really none of his business). He then proceeds with "you'll know what it's really like when you're my age" and then goes on and on about all the surgeries he's had. It's unfortunate that he's had several surgeries, but that is no excuse to antagonise me when I am just trying to shop and leave. He then asks to see my receipt (note, he wasn't doing this for other customers; he wasn't the employee standing at the entrance for any of this; this was clearly a personally targeted situation). I pull it out of the packaging I tucked it into and he goes over every item line by line. Again, this would make sense if he was doing this for all customers, but nope. Just me, AFTER giving me grief for using the motorised cart that is there for people like me who need it to shop. When my husband (white able-bodied male) arrived, his tone changes, but he still goes on and on, and follows us for a bit, as we are trying to leave. We just ended the conversation and left as quickly as possible. In the past, I have been rudely asked if I need the motorised cart (which I absolutely do), and it is annoying, but they don't normally keep bothering me with it. It's a minor annoyance. What happened today was well beyond that. It was ableist, racist, sexist and ageist, especially when he started following us and saying that his friend with arthritis works on a computer all day. Cool, I also have arthritis and work on a computer all day. Just because I'm a disabled woman of colour doesn't mean that I am lazy or have no career. Train your employees to not harass disabled POC customers at your stores. That kind of behaviour is not acceptable.

Atlantic Superstore - grocery - Updated May 2026

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