I recently had an appointment at AOS Princess Anne location and felt compelled to share my experience. While waiting alone in the exam room, I overheard a medical assistant make a comment along the lines of, "I don't understand why she's here for an injury that was developed in 2013." Hearing that statement was disappointing and upsetting. What that young lady did not know is my story. What she also failed to realize is that I have been under ongoing medical treatment for this injury since 2013. This is not an issue that simply occurred years ago and disappeared. Over the years, I have dealt with multiple serious foot injuries, including a sesamoid fracture, a navicular fracture, and other complications affecting my right foot. Despite these injuries, I have continued to persevere, walking and working through pain on a daily basis. Since my injury in 2013, I have continued to work full-time despite significant foot and ankle problems. I have pushed through chronic foot and ankle pain, worsening nerve pain, and a condition that has now progressed to bone-on-bone degeneration. In addition, I have ongoing right knee issues that will likely require a knee replacement in the future. The physical demands of working while managing these conditions have been extremely challenging and, at times, debilitating. What was most troubling was the assumption that because my injury occurred years ago, there was no reason for me to seek care. Every patient's journey is different. Medical conditions can evolve, worsen, and require ongoing treatment over many years. Many of us spend years trying to remain productive, support our families, and continue working despite significant pain. As a healthcare worker myself, I take pride in providing compassionate, respectful care to my patients. I have continued to work every day through pain and have only missed work when recovering from back and shoulder surgeries. I am not the stereotype that some people may associate with workers' compensation cases. I am someone who has done everything possible to remain employed and independent despite serious orthopedic conditions. My hope is that this experience serves as a reminder that healthcare professionals should approach every patient with empathy and professionalism. Comments about patients should never be made loudly enough to be overheard, especially when those comments are based on assumptions rather than facts. Patients deserve dignity, respect, and the opportunity to tell their story before being judged. I would also like to extend my sincere thanks to Dr. Blake Moore. Other orthopedist have declined to see my workers' compensation case, but Dr. Moore was willing to evaluate me and listen. Whether or not he was aware of the details of my case before my appointment, I am grateful that he gave me the opportunity to be seen and treated as a patient rather than a file. I hope this feedback is received in the spirit in which it is intended--not to criticize, but to encourage greater compassion, professionalism, and understanding for patients whose struggles may not be visible at first glance. read more

I recently had an appointment at AOS Princess Anne location and felt compelled to share my experience. While waiting alone in the exam room, I overheard a medical assistant make a comment along the lines of, "I don't understand why she's here for an injury that was developed in 2013." Hearing that statement was disappointing and upsetting. What that young lady did not know is my story. What she also failed to realize is that I have been under ongoing medical treatment for this injury since 2013. This is not an issue that simply occurred years ago and disappeared. Over the years, I have dealt with multiple serious foot injuries, including a sesamoid fracture, a navicular fracture, and other complications affecting my right foot. Despite these injuries, I have continued to persevere, walking and working through pain on a daily basis. Since my injury in 2013, I have continued to work full-time despite significant foot and ankle problems. I have pushed through chronic foot and ankle pain, worsening nerve pain, and a condition that has now progressed to bone-on-bone degeneration. In addition, I have ongoing right knee issues that will likely require a knee replacement in the future. The physical demands of working while managing these conditions have been extremely challenging and, at times, debilitating. What was most troubling was the assumption that because my injury occurred years ago, there was no reason for me to seek care. Every patient's journey is different. Medical conditions can evolve, worsen, and require ongoing treatment over many years. Many of us spend years trying to remain productive, support our families, and continue working despite significant pain. As a healthcare worker myself, I take pride in providing compassionate, respectful care to my patients. I have continued to work every day through pain and have only missed work when recovering from back and shoulder surgeries. I am not the stereotype that some people may associate with workers' compensation cases. I am someone who has done everything possible to remain employed and independent despite serious orthopedic conditions. My hope is that this experience serves as a reminder that healthcare professionals should approach every patient with empathy and professionalism. Comments about patients should never be made loudly enough to be overheard, especially when those comments are based on assumptions rather than facts. Patients deserve dignity, respect, and the opportunity to tell their story before being judged. I would also like to extend my sincere thanks to Dr. Blake Moore. Other orthopedist have declined to see my workers' compensation case, but Dr. Moore was willing to evaluate me and listen. Whether or not he was aware of the details of my case before my appointment, I am grateful that he gave me the opportunity to be seen and treated as a patient rather than a file. I hope this feedback is received in the spirit in which it is intended--not to criticize, but to encourage greater compassion, professionalism, and understanding for patients whose struggles may not be visible at first glance. read more

Disorganized at the front desk. They didn't charge me a co-pay at my visit although I told them I owed one then sent me to collections with no contact. Are you kidding me? This $55.00 is more important than losing all my future referrals? read more

We live Dr. Kline, however..... the front desk people (at the VB location) are awful! The women are rude, condescending and have talked over me and other patients multiple times. My son doesn't want to return because of their behavior and mean attitude. read more

Don't hesitate with Dr. Balsamo! He is meticulous in what he does in surgery. My hip replacement is perfect. I'm so grateful!

Absolutely incompetent, never notified me they rescheduled my appointment to April 15th even though they insisted they did. I had proof of appointment confirmation. Rude staff, took no accountability that they were wrong and waisted my time. read more

Atlantic Orthopaedic Specialists - Walk-in Clinics Near Me - Virginia Beach, Virginia

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This review is for the Chesapeake location. The front desk staff is rude and condescending. They get annoyed when they have to look up from their personal cell phones. Horrible customer service. I had a THR in March and feel like I was cut loose by the practice once surgery was done. I felt like I was in my own. Discharge instructions had me removing the bandage from the incision which I was very uncomfortable with. I called the office to schedule an appointment for someone there to do it. I was told to come in during the walk in clinic hours. No matter how much I insisted, they would not schedule an appointment. William Byrd was the surgeon and I have no complaints. I only met with him at the initial appointment and saw him briefly the day of surgery. I'm only 7 days post surgery so we'll see. I wish I had explored other practices. Be smarter than me. read more

So I did something that I have been doing by myself majority of my life and/ or As I age, become the adopted mother to an 70 plus pound, ever so happy, thinks he's a lap dog, Pitt Bull mutt and I am step stool height doing what I do best. Being independent ended up slipping and falling because I had to put our Insta-pot away and as I'm stepping down the steps, a startled full grown came running down the hallway slamming the step stool and slamming my arm and breaking my humorous (BYW, when did the humorous not become so humorous? When it's broken), in 3 different clean breaks. The good news, I don't need surgery or a cast. The bad news, I am 100% dependent on love ones to help me for the next 8 weeks! My complaint about this place should have stemmed from my making the call to them to only be given 3 different times for my appointment, being young enough to use my cell phone as a land line, novel, game room and the list goes on and on just like the Song That Never Ends! In reality, it was when they finally called me back 48 minutes after finishing the paper work that the abuse started. The X-ray lab technician! She kept grabbing me directly on the break and shoving my broken arm up against the wall. Not once, but repeatedly! I was in so much pain that I couldn't say anything and 2 days later, my arm is still in pain! Did I except a written prescription for a mild pain relief? No way! Not this lady! I'm too stoic or stupid. And now I'm taking non prescription strength Tylenol! As I'm posting this review, it's been 9 days since dealing with the X-ray technician, and that over the counter pain reliever is a huge joke! read more

Just going to keep this simple and state the facts.... On New Year's Eve 2016 I was "horse playing" and tried to pick up my friend and ended up hearing a loud popping noise and felt my knee shift, excruciating pain and fell backwards like I was participating in my child hood summer camp's trust fall exercise. Yeah I know, I know dumb.... Let the games begin. I waited a week to see if the swelling would subside and it did a little but still hurt like the dickens. Went to my PCP who provided pain killers and a knee brace. Two weeks later still hurting and no relief....One of my co-workers actually recommended AOS to me and this is where he received treatment when he broke his leg. I was able to make an appointment fairly quickly but was told I needed a referral from my P.C.P. Long story short, one wasted trip later, a wasted $25 co-pay, come to find out I didn't need a referral. Great! Finally got to appointment, the ladies in the front admin. area were super patient and friendly. Cheers to them for being able to keep up with the chaos that is their waiting area. The office took x-rays and couldn't see anything and requested I get an MRI. Ok done. When I called back after getting the MRI they said that I couldn't be seen for another two weeks (8th of February) because the doctor was not going to be in until then. I literally have to beg them to see if there was a sooner date. They told me the 3rd. I asked to switch doctors and they advised that they don't simply switch doctors. So I did some research and switched doctors for them.... I am currently being treated at the Jordan Young Institute and already have PT and a surgery date set up. If I would have stuck with A.O.S I would still be waiting......... read more

After hearing the guy screaming in the room next to me I was very fearful right off. The doctor who saw me was the rudest doctor I have ever seen. After I told her what I did for a living, her demeanor changed. I think this company is a machine. They do not care about you. You are a sheeple and a dollar machine for them. The same injuries I came in with I am going to leave with. They made me wrong appointments to see doctors who could not take care of my issues, one doctor offered to do surgery and then next time said he could not because I was too overweight, that I needed a weight loss surgery giving me the name of a doctor who could do it. I was charged my 50 copay to see a doctor that I was not needing to see and they did not care that they made me an appointment with the wrong doctor. They are very confused. They still have not addressed my knee or looked at the mri i had done months ago. They act like you can't be trusted with pain meds, which made me tell them I didn't want any and I would rather have a muscle relaxant for severe pain in my back and knee. I still lay awake at night in pain. It is six months later and I am still being treated poorly by their staff. Only a few good people in this company, the therapists are good but the phone answering service and most of the doctors are very careless with the customers who are paying their bills. I wish I could leave a lower rating. I am going today for the last time but I do not recommend this company and I have worked in healthcare/nursing before/even in Ortho. These folks need to shape up and start taking better care of their customers. They are relying on the poor elderly geriatric folks to keep their numbers up. This review is for both the Glenn Mitchell office and the Kempsville office. Also the review below where they shout out to the whole waiting room how much you might have on balance is true and is very humiliating, not only to myself but other folk I saw standing there to check in, and it is purposeful and embarrassing to make you pay your balance on the spot even though you never got a bill or notification that you have a balance. I will never go back to being treated so horribly. read more

With the previous two reviews I kept my appointment with trepidation. Rosette, the receptionist, was friendly and kind. The nurse, X-ray tech, Jeannie, and Dr. Carafino were professional, courteous and friendly. Overall an excellent experience. I would recommend them. read more

Doctor Campbell "cleaned out" both my ankles in 2020 removing bone chips, arthritis and bursitis which had been plaguing me for years. Totally changed my life! I can walk without pain, dance, bicycle and work out now pain free. Can't say enough good about my care and the results. read more

Terrible service!!! extreme Long wait and super rude!

I have had several read in past years to visit AOS. I am currently a patient and have had surgery on my ankle. I would recommend them to anyone. I have only received kindness and respect. When i've had questions they always answer. When i've call my Dr. secretary i've always gotten a quick response to any questions i might have. The care has been great. I wouldn't trust just anyone and i trust them. read more

I see Dr. Byrd for a herniated disc with radiculopathy. I think very highly and him and the staff. Dr. Byrd has referred me to Dr. Strand for an epidural injection, and I only have positive things to reflect about Dr. Strand and his staff as well. I would highly recommend this group for anyone in need of orthopedic care. read more

They had no problem taking my money but when I wanted records transferred to another physical therapist she explained that I had to pay for those medical records to be sent. Then got mad when I read to her on the form that I didn't have to pay for it to be sent to a healthcare provider. She then stated that she will be calling the police. read more

Very very disappointed that as I was checking in with the receptionist in the waiting room full of ppl, I ask if I could call my co-pay in on Friday. The receptionist picked up her phone and called someone else and stated what I had ask for. Then I was handed the phone as I continued to stand there alone, in the waiting room on crutches trying to handle my purse and umbrella while this lady KIM stated that I had an outstanding balance from June. I explained to her I had not received a statement and she then ask me if my address was---- . I answered yes and that I wanted to cancel my app now. She then stated that the receptionist would go back and ask Dr Shaw if he would continue to see me since I couldn't make my $50.00 copay. I handed the receptionist the phone and said I'm going to sit down. I was completely humiliated at this point and hurting as well. When I was called back, Dr shaw went over the MRI that I had 3 days before and stated what my treatment would be. Very quickly I may add. Still thinking omg how much money do I owe these ppl, and not really concentrating on his words, I spoke up and said that there was some question about an outstanding balance I seem to owe. He immediately in his loud voice said that I was talking to the wrong person I would have to call the business office that he was asked if he would see me and that he said yes. Then he left. After I was fitted for a new brace and was checking out I asked the lady for a business card for the business office so that I could call KIM to find out about this balance. When I got back to my office I called and explained again to her that I had not received a statement. She stated that she believed me. She stated that my balance was $99.00. I feel like that was uncalled for in the waiting room and with the Dr for $99.00. I promised her that I will pay them on Friday. I also explained to her that my oncologist, general dr, dentist, and even the dermatologist have never done that to me. I am really feeling some kind of way about Atlantic Orthopedics business practices. I wonder if anyone else has ever been treated this way there. Not sure I will keep my next app but I will pay them Friday and most likely look for another orthopedic Dr in this area. read more

Absolutely atrocious wait times. Two hours in the main wait area, 30 minutes in the room. Staff was friendly, doctor was dismissive and unprofessional. Would absolutely never come back or recommend. read more

The practice makes patients wait too long. No respect for patients' time.

On the website, it says that the group takes emergency cases from Monday to Friday from 4:30 to 9:30. That's a lie! I am a patient and was overcome with shoulder pain wherein I wished God had of taken me to Heaven. I was in so much excruciating pain that I was waiting for God's angels to come escort me Home. Lol I think you understand the level of pain. Despite this plight, I could not get an emergency appointment as they did not think it serious enough like a broken finger. I was left to go to the ER. Avoid this practice as they don't value their patients. read more

The most unprofessional medical practice I have ever experienced, especially a supposed manager or supervisor of some type Mr. Paul Miller. I would never use or refer anyone to this practice. read more