We had the same problem as Edward B. (review of 4/4/19). Our insurer (Transamerica) automatically…read morerenewed a 10 year term life insurance policy at a steeply increased premium. This is not the way it should work. It should be the insured's option to continue the policy after the policy expires, not to be obligated to catch it and cancel a term policy. Fortunately, we caught it after one increased premium debited to our checking account, but it was frustrating and time consuming to try to correct this mistake online or on the phone with Transamerica's corporate office. Then I called Mr. Smalls from Estate Planning of Delaware Valley, figuring the local agent would know how to get an appropriate response from the corporate office. He jumped right on it and called me the next day to tell me our refund was on its way. The problem here is with the particular insurer's business practice, not its agent, Mr. Smalls, who was very ready to be as helpful as possible. Mr. Smalls was very professional with me.

Lester Smalls Jr.an agent at Estate Planning of Delaware Valley Inc failed to act in a prudent…read moreprofessional manner. He apparently does not listen and is only concerned with his financial well being. We had several conversations with Mr Smalls to end our current policy at term expiration of 10 years on 9/30/18. The premiums were due to jump 7+ to 10+ times. Unless one was terminally ill and uninsurable or not in a solid mental state no one would continue with policy. As a supposed professional it was Mr Smalls OBLIGATION to provide us with the necessary documentation to properly terminate which he FAILED to do. As we had preauthorized withdrawals versus being billed monthly by Transamerica the funds continued to be siphoned from our account which we did not catch for 4 months. The agent screwed up but tried blaming a novice policyholder. How are we supposed to know what documentation required-Mr Smalls do you not hold yourself as a professional? This agent leaves very much to be desired. A total disgrace!!!! Avoid Avoid Avoid!!!!

I've been a customer of Neal Boyle Insurance Agency and Erie Insurance for many years. Recently,…read moremy financial adviser recommended that I check out a different agent/insurance company as she thought I could get a better rate for my home, auto, and life insurances. While the homeowners insurance would have been a little less at the other company, Erie was the better option overall. That said, for me to leave the Boyle Agency and Erie Insurance, the price difference would have to be VERY significant because I have received wonderful service from Neal Boyle and Erie for many, many years. Thank you Neal and staff. It took considering a different company to realize that I already have the best.

I am a long-term client of the Neale J. Boyle Insurance Agency. Neale and his administrative…read moreassistant, Carolyn, have consistently provided me with outstanding service. They are very thorough and they demonstrate a high degree of genuine concern and professionalism. A huge bonus is their association with a superb company like Erie Insurance, with whom I hold home, auto, and liability umbrella policies. I highly recommend this excellent insurance agency to meet all of one's insurance needs.

I recently used Steve Melniczak's State Farm Agency for auto and home owners insurance, as well as…read morelife insurance and I'm genuinely impressed with how quickly everything was handled from start to finish. Steve understood our needs right away and ensured all of them were met with precision and care. What stood out most was the level of customer service: courteous, responsive, and with a high-end touch that made the entire experience stress-free. Steve explained our options clearly, offered thoughtful recommendations, and followed up promptly to make sure we were satisfied. If you're looking for reliable homeowners coverage with fast service and top-notch customer care, I highly recommend Steve Melniczak's State Farm Agency.

Been working with Steve as a new homeowner in the area. He has been excellent. His transparency and…read moreknowledge of insurance have been a huge lift off of our shoulders. I would highly recommend Steve and his team to anybody seeking coverage!

Superior service, insurance savings, and an insurance agent you can finally trust…read more Steve DiOrio is a model insurance agent. Besides being knowledgeable and experienced in everything from auto, home, life, and health insurance, Steve is honest, always in communication, and saved me over $100/month on my car insurance. I have been a happy customer of Steve's since 2015, and trust him completely with my insurance and financial services needs. Rest assured Steve will treat you like family and that his team will take care of everything you need in a timely manner. Steve has consistently gone above and beyond the call of duty, demonstrated by handwritten birthday cards, complimentary annual reviews, and phone calls just to say hello. Steve is also very active in the local community and I have personally seen him take time out of his weekends to attend fundraisers and civic events. Highly recommend giving Steve the opportunity to prove all of this to you himself by calling him.

Worst experience of my entire life of any agent/agency ever. They strive to merge incompetence…read morewith apathy here, failing to process change orders and forget about filing a claim in a timely or efficient manner, especially one that generates a refund or payment of any kind that they seem to have single focus on trying to keep and never pay out. Every error, and they were countless, the agency blames the company and isn't even a tiny bit remorseful. Do yourself a favor and avoid this agency like the plague even if you decide to roll the dice on the company, which isn't much better.

I've had Chris for years for my homeowners insurance. I don't think I've ever spoken with Chris…read morerather someone on his team, always someone new so there's no consistency. When I moved I was shopping around again for new homeowners insurance and called them up for a new quote. The woman on the phone was short and rude with me and hung up before I could also ask for a car policy quote. So I called back, no one answered (they never answer the phone but always return the call). I called back after 24 hours of not hearing back and left another message, about 8 hours later the woman called back at which point I finally was able to inform them that I also wanted a car policy quote. It's been an additional 24 hours and I still don't have a quote from them! I've called 5 other insurance places and received a quote from every single one of them within 2 hours of calling the first time. I ended up going with another company who's agent was responsive and had competitive rates and great coverage.

Honest and exceptional state farm office. Chris works very hard to help you in any situation. He is…read moregreat at finding the best options for you. We needed insurance for our teenage son and in comparison to many other quotes... he got us the best premium with good coverage. It is also a personal business transaction where you are speaking directly with the owner of the franchise. This makes a tremendous difference in communication and care when compared to internet quotes or 1-800 #s most companies have.

Jeff Zusspan has been our agent for many years now. We have always found him to be available and…read moreinformative with all our insurance needs. We will be with him for many years to come.

Lackluster service to the point of neglect. As an established customer I expected my request for…read moreadditional coverage would be quickly and seamlessly met. Although I specified I needed the policy documents in a timely fashion due to the need to focus on upcoming major surgery, this is the timeline: Dec 17: I requested and agent gave me a quote Dec 31: I delivered check Jan 02: check cleared Jan 14: I pinged agent because State Farm site showed no payment activity for that policy. Jan 22: agent emailed to me the umbrella declaration page, *3 weeks* after the payment cleared. This is similar to other interactions with the office, in which I had to be the one to follow up. I switched agents because I want one who acts like they appreciate my business.

We talked to Matt from DHS when we were first starting our small business. We were concerned about…read moreour employees' insurance needs. Contrary to others who we talked to, Matt did a comprehensive review of our current setup at no cost to us, and recommended that we continue doing what we were doing, telling us that any additional coverage we could purchase would be unnecessary. Based on this advice from Matt, we saved hundreds of dollars over what we would have done had we listened to other companies who wanted to sell us coverage we didn't need. I'd wholeheartedly recommend DHS to any person or business looking to streamline their insurance needs. Just as an added bonus, Matt continues to occasionally advise our business -- also at no cost to us -- whenever we have questions, and has never attempted to steer us into anything we didn't need.

Worked with Matthew Tae. He got me a good rate and it was such a great and easy process. He is…read morealways available when I have even the simplest question.

Jay is an outstanding agent! After being with Allstate for over 14 years and my premiums continued…read moreto increase, it was time to find a new insurance agent. Jay is always so incredibly helpful. He's constantly following up and answering any questions or requests for documentation that I have. Jay responds in record timing. I'm so glad he's local to the neighborhood and referred by some great people! If you're looking for an agent who can help you with obtaining competitive premiums, call Jay!

Jay Ems is not a good agent. I canceled my 2 policies because of the price increase and Jay refuses…read moreto cancel my homeowner so I am now getting charged for 2 policies. I had to file a complaint against him and now sue him for my money back. Stay far away from him.