What can you say about a business that has a web site, a "contact form" on that site, and just shines on potential customers who want to do business with them? First, let me say that I prefer to do business with local firms, when possible. That has been and always will be my preference.
I used this ATI's web site to try to obtain a quote for a custom acrylic fabrication. A small item, I would think by their standards. It probably would have only placed a couple of hundred dollars into their coffers. Of course, they have the right to decline such a request as being "too small." However, what I despise most of all is that they did not even have the courtesy to reply back with any response.
Businesses large and small always "bite the dust" in the long run when they have burned all bridges and have run out of potential customers. Witness former giants Sears, Montgomery Ward, KMart, etc. All were giants in their respective niches. Poor customer service eventually either caused them to go belly up or caused them to be reduced to mere shells of their former glory.
I would not do business with this firm nor would I recommend this firm. Not replying back to someone who has contacted your firm is akin to shining on someone who has crossed your path and has greeted you... read more