I use Gena Trust for my residential home insurance. What I appreciate most about her & Ryan are…read moretheir prompt responses, thorough answers to my questions and openness to simply helping out. I was recently rear-ended by someone and both me and the at-fault driver were insured by GEICO. I was experiencing serious challenges dealing with GEICO and since the policy was due for renewal, decided to shop around. While on the phone with Ryan, I sounded him out on my GEICO situation. He patiently heard me out and was a useful sounding board with great advice. While there's always a business interest at stake, at no time in our conversation did it turn into a direct Farmers sales pitch - even though GEICO-bashing could easily have been a path of least resistance. So thank you, Ryan - your willingness to engage substantively with this client outside a direct sales context is what earns this review. In the end, I renewed my auto policy with GEICO. Why, you might ask. Firstly, they sorted out my claim - after jumping through several hoops. Secondly, I'm a price-sensitive shopper, and for an apples-to-apples policy on my specific scenario, GEICO delivered the better-priced premiums. The tradeoff is clear as day though. GEICO may save you money, but it's a pain dealing with them. If you prefer a more personalized relationship with your insurance agent; or you have more complicated needs whereby that human interface helps, you may find the higher Farmers premiums worthwhile. If so, I can say a great example of such a person-to-person team is the Gena Trust team.

Gena and her staff are excellent! They are one of the best agencies in the state because they…read morereally care about their clients! Looking forward to a long term relationship with her agency!

Steven is the best insurance agent I have ever experienced. He has been my agent for many years. He…read moreis trust worthy, knowledgeable, kind and courteous. I feel Steven is more like a long time friend, who just happens to be in the insurance industry. I believe many clients of Steven feel that way too. Allstate is lucky to have him!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a Personal Financial Representative in Norcross, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.

this is the worse experience I've ever had dealing with auto insurance. First off its a company…read moreinside of another company so when if you ask for corporate office you will be directed to somewhere else which I'm not sure of where because one office was in California and the other in Georgia. I was quote several different prices each time i have tried to either add additional drivers or when renewal time came which was just recently. I called to make my monthly payment and money was collected only to find out after my payment was taken it was time for my renewal and additional funds were required. I asked what was the new price it start at being quoted an ADDITIONAL $30.00 ALL THE WAY UP TO $300.00. i WAS TOLD THE COMPUTER WAS UPDATING AND THIS IS WHY. At this point I asked that my money be refunded so I could check with more companies and was told that my money could not be refunded unless i physically walked into the office and or a email be sent asking for a cancellation of the policy and my refund which would take days, This company is incompetent and very poorly ran unprofessional place of business. Dont waste your time!

My entire life I used the most prominent name in insurance for all my/our needs---auto, home, etc…read more As their premiums rose, I became concerned. Every time I saw their inundation of tv ads...Patrick Mahomes, Andy Reid, naming rights for our local arena, etc...it led me to research what they spend annually...more than $1 billion. Why? I became unhappy I was subsidizing this seeming overspend. Looked locally when another increase came my way. There they were/are...local...customer-focused and at a reduced rate with some additional coverage for home, car rental, etc. Was somewhat familiar with our eventual choice...Auto Owners and now a year later have found Harrington to be a very smart choice at every metric. Comforted by knowing what to expect from them, the service they provide. Not many may sing the praises of their insurance quest...but I certainly will.

They dont like immigrants/accent…read more.. I called them up for a homeowners quote on 4/11/2019. The lady who initially took the call was very POLITE. I was told that a male agent (can't recall his name anymore) will call me back soon. In few minutes sure enough an older guy called me back. After a few sentence it was obvious to me that he is an old seasoned pro, doing this job forever. VERY EXPERIENCED!!!. He took the needed information. He did not say anything unprofessional but it was CLEAR that there is some subtle dislike towards me. I did not object on it., I did let it go.... He asked me if I own my house?...I told him I did...."Are you sure?".....I said I know that I own it....."Is it paid off?"...."Yes Sir, it is. It is free and clear".... "Hmmm" he said. It was pretty weird. Many people have paid off houses. At that point I knew that something set him off. Agents wanting your business will say something like this: " I will call you back with a quote in few hours". Or something along those lines. Not him! He said: "I know your email, I will email you IF I can help you".....I was 110% sure that I wont hear from him again. Sure enough there was no news from him. I am an immigrant living in the States for 20+ years. I own 2 houses. My credit is 840. I never filed an insurance claim in my life. I have a pretty good command of English. SO ANY INSURANCE COMPANY/BROKER SHOULD BE ABLE TO PROVIDE ME A QUOTE WITHOUT ANY PROBLEM. CONCLUSION: the "gentleman" disliked my accent more than he liked the easy money he could have made offering me a policy. I reached out to them 3x via their website asking what happened. Trying to find out why he never gave me a quote. The 3rd time I voiced the suspicion ( remained well mannered) that the old guy has discriminated against me bc I am an immigrant. They never got back to me to discuss the matter. NOT ONCE! I did let them know that I will write a review. They ignored it, no calls or email response from them. I HOPE THIS REVIEW WILL HELP SOMEONE IN THE FUTURE . IF YOU HAVE AN ACCENT PERHAPS IT IS WISE TO TAKE YOUR BUSINESS SOMEWHERE WHERE IT IS WANTED.

Phil and his staff are true professionals. Great people & great insurance products. If you are in…read morethe Sandy Springs area, you will get great service from Phil and his team. I highly recommend them.

Very impressive customer service! I was referred to this group and they took a great deal of care…read morein explaining the process, detailing exactly what each item on the forms meant as well as other very important information that fit my situation. I'm very grateful for them.

Any day anytime Blanca Caicedo, is the best and she is…read morealways ready to assist yo. She makes sure that everything works

Excellent service from Blanca, quick and efficient, she helped me with what I needed, thank youread more

Overpriced. To file your taxes and have it withdrawn from your refund it is $300 or $225 paid up…read morefront. I have come here to have my taxes filed for me for 2-3 years. This year I filed my 2020 taxes and a day later I received an addition tax form. I immediately contacted their office and respectfully explained to the "executive manager" why I feel as it is unfair that I pay for an amendment and instead of her accommodating and understanding she gets defensive with me. I do not recommend filing your taxes here but I do suggest you to ask as many questions or concerns you may have or else they will clean their hands with "that's why I asked you.." even if they did not. God bless.

I've been coming to this location for the past 2-3 years and each time I have had different tax…read moreagents. Regardless, they have all answered any my questions/concerns and I always come out of there satisfied. Needless to say they have amazing customer service I would highly recommend.