1 star is more than generous, and I would give no stars if possible.
I am in pain due to a sore heel. I scheduled several PT appointments and was told I needed a first visit consultation with the Therapist. My appointment was scheduled for 7:00. I showed up before the appointment, and there was no one in the office. I received an apology, but this is not a place I can trust to be there when I needed help. There was a tech outside the door, but she was also locked out.
There are several miscommunications in this poorly managed office. The phone voice mail message states they do not open until 8:00, when they schedule appointments for 7:00. The person setting up the appointment obviously does not communicate with the person who needs to be there for the appointment. Sad. I get an automated text message reminder that I have an appointment scheduled for 7:00. Maybe that should be sent to the therapist????, so he can keep the appointment.
I had a similar customer service experience at Athletico several years ago. The therapist was the only one there, and kept asking me to wait while he answered the phone from his wife about dinner plans, etc. These folks should have the education to be good at therapy, but they need basic time management and people skills...
Not a service facility in my personal experience.
Not ever going back. Recommend others to find different locations as well, since Athletico has wasted my time on 2 occasions. read more