I'd like to give pt reps both Wing, Ellah and Brian for all they did to help me recover-they really…read moreknow how to train your body into recovery I had (2) stays here and the nurse and cna Margie and Jennifer were awesome Lino was right up there with them Compassionate, kind, helpful and attentive!

This place was horrible. My mom was supposed to only be here for 7 days to help her get back to…read moreindependent living after a longer than normal hospital stay. A couple of cnas left her wheel chair unlocked and she fell and they were mean to her, yelling at her if she pressed the call button to get help to go to the bathroom. Physical therapists coming to work sick and gave my mom the flu which to turned to pneumonia and they sent her back hospital way too late and she passed. She also had contacted MRSA from this facilty and had a UTI that I believed she had weeks before and they never tested. She basically went downhill upon entering this facility and nurses did not care to find out why she was spiraling downhill! It was most likey the UTI that started everything and this place does not care! they just kept saying it looks like she needs to go to long term facility!

My mom was in rehab for two weeks. Worse time ever. First night there CNA told her to pee in her…read moredepends when she rang her call light. Call lights were not answered that she finally just got up by herself . They felt that waiting 30-40 mins when you have to go was fine and many times she ended up been a mess. I have never been in a facility like this where you never see a nurse or cna in the halls. THey are always telling you they are understaffed and overworked. I could go on and on . Lastly , I don't understand how they feel that a shower once a week is sufficient. Please find another rehab place for you or your loved ones. I couldn't wait to get her out.

My brother is in Long Term Care at the Lutheran Home in Arlington Heights. He has been here for a…read morefew months. He started in Rehab after a hospitalization and then transitioned to Long Term Care. This is a wonderful place that I highly recommend. The nurses are wonderful and have taken great care of him. Everyone is very friendly and very kind to my brother. The food is great, his room is always clean and my brother is always clean and well taken care of. This is a great place!

Clean, staff went above and beyond to accommodate my mom. She was able to return home to a stronger…read morethan before. We were in good hands! highly recommend! Also, the food was delicious!

My mom was here after cardiac bypass. It is a really nice facility, super updated and modern…read morecompared to others. It is comfortable for guests visiting loved ones, and the comfortable lounge areas make you forget that you are in a medical facility at all. The food is also good, though lacking of salt (cardiac diet after all) but still plated restaurant style, and inviting to patients. The rehab specialists are positive and interact well with patients. There should be more nurses and CNAs though available to help. My mom was pretty high functioning, I would have been worried if she wasn't because it takes awhile for them to answer their call button. Some of the rooms are far from the nursing station, and that concerns me because what if someone falls, and no one knows. It takes 15 minutes for someone to respond to the call light, that felt disconcerting to me.

Rehab is horribly understaffed and NO ONE responds to your complaints. The poor nurses and tech…read moreare working way too hard and still cannot take care of everyone properly. A horrible experience!

My mother was in Lutheran home for two weeks. The worst two weeks of our life. The first night…read morewas was told to pee in her depends even though she was there for a UTI by the CNA. All other times, they felt that waiting for a miminum of 30 mins was acceptable to go to the bathroom. This place also just gives the patients one shower a week whereas other places gives them two. The PT wasn't as good as we were informed. The office staff was just as useless. Made phones calls to lots of people, they always said they would look into it and never did. No one seems to know what the other person is doing. It was an awful experience therefore please look at other places to place your loved one

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..

Worse place imaginable! But that was 1998! I had both knees replaced. They were short handed and…read morethe poor little lady was not able to take care of the entire floor alone!

The communication at this place is horrible. The communication between doctors, hospitals and…read morenurses is one thing because it's different parties and I understand that it's not all coordinated by the rehab center. However, I will focus on direct communication between the family and the rehab center. It is hard to get a hold of anyone at times. There was times that I called and the phone rang for 10 minutes straight. Or I asked to speak to the patients nurse... and waited for 10 minutes and transferred then waited and transferred again... to be told by the receptionist to call back. The nurses and CNAS for the most part are kind and caring. I'm very appreciative of them. It's the service and management of the rehab center that's not satisfying I understand and empathize with the busy nurses, however rehab centers are a for profit business. This one in particular is. Customer service in this kind of business, revolves around effective communication with the patients family. Both in the rehab center and on the phone. People work and it's important that they feel informed of their family members well being and progress at all times. I did not feel that way at all. Even at Sunday discharge, the prescriptions weren't given with valid quantities....Which we didn't discover until at home...with less then a days worth of medication left. Something that would have been great if anyone had noticed before discharge... or if we were given the prescriptions to fill ahead of time. Something has got to change with regard to keeping patients families involved and informed.

My husband was admitted twice at Warren Barr Buffalo Grove . The nursing staff is pleasant and…read moretimely with medications and treatment. Especially Arnold and MJ very knowledgeable . Every time I visit after work , if I have questions and MJ is in duty she always give me her full attention answering my questions or giving him what he needs at that moment. MJ responds with a smile and have a very nice attitude. Wound care team did really great treating my husband wounds Jack from OT is very knowledgeable and experienced , he provided my husband the treatment he needs especially his right arm now he is able to raise it up high. With his PT , walking and Balance at first is a challenge due to his cellulitis . Now , although he is still using a walker is able to walk 300 ft. Melissa, Administrator is very open and welcoming. If I need her assistance she's always available. Maria, Director of nursing is aware of my husband condition. Overall experience we had is very positive. I recommend Warren Barr Buffalo Grove to other families and friends that needs assistance finding a good place to rehab.

Dr Adam Z, I was a resident of your Buffalo Grove and I…read morewrote a 5 star review a year ago. I have a favor. Can you have a staff member give you my phone number and call me please. Michael Keen

I've been very happy with the care and results I have received from this Rush PT location. The…read morestaff is friendly and helpful. They listened to my concerns and help me prepare for an upcoming hip replacement surgery. Because of the care I received my recovery was much quicker. The only thing I would say is please update this facility, Rush. It's looking a bit tattered, torn and run down.

If you are looking for outstanding PT this is the place. I can not say enough good thing about the…read moreexcellent care I have been given. Not only are all team members kind and comprehensive. The level of care given far exceeds all others. By that I mean all other PT treatments Centers. My situations were very complex. By going to PT 2x a week I have been able to avoid surgery. Yes you have to do the work also, but they are there to assist all the way. I highly recommend this PT Center. Jake, Andrea and Brie are absolutely amazing. As well as the rest of the people that work with them.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

The staff is very attention and kind, they do wonders. Especially the physical and vocational…read moretherapists The food is good too.

My father was here for several days for rehab after a few weeks in the hospital. The plan WAS to…read moremove him into assisted living, here or somewhere else. The staff is generally nice but overworked. Several slips in care occurred but one was unacceptable and caused me long term problems. One night my Dad needed help going to the bathroom and no one came. After 3 hours, he couldn't hold it anymore and wet himself in the bed. When the morning staff came in, he was wallowing in pee. The experience was obviously humiliating. Devastating to his long term care needs, he now refuses to be " put in a home" and will only return to his house. He will not even consider places outside The Moorings.