Terrible customer service. Gouging companies. After being asked to book for 2 weeks, I did so, and was later told if we checked out even a day early they were going to charge us for the extra nights. We amended our departure date; we figured we could extend our stay as needed instead of getting stuck with all these extra room charges. Were then told that because we were changing it they now couldn't accommodate our entire 5 night stay. I book rooms regularly, usually daily, for our employees and will never use this hotel again. I have never had such a difficult time booking rooms before or had any hotel try and charge so much extra.
It's busy up there right now and you have people on a waiting list for rooms, I get it, but if this is how you treat your customers and run a business, you can keep it. Just because it's busy doesn't mean your customers will return if they have other options. read more