I have done personal and commercial banking in Canada for nearly 55 years and been able to get…read moresenior account WITHOUT FEES and I have a small account that has been dormant for a few years but should have a couple of hundred dollars iin it. I went to use it last week and a $10 charge was declined - surprise. I called the bank and they said it was in overdraft. I asked how that could be and they said fees and OD charges were applicable. To say the least I was shocked. I know they offered a credit card I declined due to an activation fee but didn't know they had started charging account fees. Banks make TONS PF MNEY BY PUTTING ALL OF THE DEPOSIT FUNDS IN THE FOREX overnight. They make enough that way to cover most of their operating expense and yet charge fees for

We have been banking at TD for years, since first moving here from the States. Many other…read morefinancial institutions in town didn't want to deal with us with our non-existent Canadian credit ratings and our savings entirely in greenbacks. But TD took a chance on us, and as a result, we were able to build up credit in Canada as we built our life here in Edmonton. We have several accounts at TD - savings, chequing, a US dollar account, and an education fund for our kiddo. And we always receive exceptional customer service from our regular branch on Jasper. They know us by name, and always greet us warmly, offering stickers or toys to our small child. At two-years-old, he has figured out, though, that a bank gives out more than just treats. Last time we were in there, he walked up to the counter and said, "I want money, please." I was mortified, but the employees there thought it was great, and the manager even suggested he come back and work there when he's older. We will undoubtedly still be banking there at that time.

I switched to ATB a while ago. I have to say, I'm glad I did…read more I haven't had any problems with ATB. Any minor issues I have had, have been cleared up right away with a simple phone call. I always deal with Freddy and I wouldn't have it any other way. He is more than just helpful, he is considerate, friendly, smart, and even funny! And he's always on my side. It's great! If you've had bank blunders in the past, I recommend ATB. I have no complaints.

I bank at ATB and have been happy with the service I receive. I believe you need good people to…read moremake any business successful and this applies to banks as well. The have some exceptional people there like Claire Chilala.

We moved our banking to RBC because our previous bank decided to raise their rates. We are happy…read morewith making the switch. This branch is pretty cool. The layout is modern and kinda busts out from the normal that you would often find in a bank. They have an interactive panel that kids can use to play a neat puzzle game. The service here is great. Being a new branch they have decided to focus on this area first and foremost. That makes me happy. They have a great selection of safe deposit boxes as well.

Absolutely AMAZING bank…read more I opened a non-profit account here last year. The non-profit ended up not working out (sports team) so account was not really used and I allowed them to close it....about a week later, my board and I decided to venture into something new and re-enact the non-profit....a week after I closed the account! I worked with Nadrae and she did absolutely everything she could to get the account started as soon as possible! If I called her, the phone was answered. If I emailed, I had a response usually within a couple hours. Between her and Adam, they provided absolutely AMAZING service. Because of this, I decided to switch my personal banking from Scotiabank to Servus. Worked with Nadrae again and got it set up in no-time. I have been rebuilding my credit and she was even able to get my a Servus credit card with pretty much no issues. The tellers are absolutely friendly and hard-working. I go in and they treat me like a human. Bank is never busy and you always receive fast service. Definitely recommend Servus and especially this location.

This has been my branch of Servus since it was Capital City Savings. I got my first bank account…read morehere. I remember going to the branch with my dad when I was a kid, and I still go there now. The best thing about this location is the staff. Some of them have been there for years and years, and know their clients well. Very friendly, personable, easy going and still professional. I'm talking about tellers, personal bankers and receptionists. Even if they are newer staff members, they uphold the same level of customer service as the more senior staff. This branch is really never busy at all. There is lots of parking in a private lot and one ATM. They're open on Saturdays, so because of that they are closed on Mondays.

Very nice staff, especially Angie. A very nice woman helped with the login to the account.read more

60 + days after I cancelled 2 rrsp transfers ( and ATB acknowledged cancellation) I received an…read moreAlert from Tangerine - my accounts had zero balance. I panicked thinking my accounts had been scammed - eventually to find ATB had transferred my 2 accounts. The 2 account transfers that were cancelled 60 days ago. So my Tangerine accounts are gone and ATB only shows one account transferred in. What has happened and what is going on internally at ATB. This smells.

They have always been very professional and helpful when I've had to go to the branch. I've used…read moreother banks in the past and have never had the same respectful service that I have at BMO. I had one bank that wouldn't do anything about money that was being taken from my account until it was well over $1000 plus endless nsf fees when they finally investigated and realized that my account had been compromised. I left that bank due to lack of confidence and went to BMO. I had a couple of instances where I had payments taken out that were supposed to be canceled with the company and they immediately resolved it and returned the money to my account. If you want a bank that treats you like a person and not just a number I highly recommend BMO. I use the Kingsway Mall location.

There's a coin sorter, and they don't charge a fee for redeeming your coins. It's a little…read moretempermental - don't overload it! Only a couple of handfuls at a time. It's fast enough, no need to overload the thing. It prints out a little ticket (kinda like VEGAS!) and you can redeem it for cash, or apply it to your BMO credit card, or deposit it to a BMO account. Don't forget there's a coin reject drawer at the bottom! I almost always leave some money there - oops! I haven't been 100% successful getting my coins cashed in, 2 out of 4 visits, the machine's been out of service. : ( Parking can be a little busy at noon - stagger your visit time if you're not on a bicycle or on foot.

This bank just has brutal customer service, people in the branch are very nice, but get a call me…read moreback function or I hope your bank fails horribly.

The customer service at CIBC in general is a top to bottom failure. I showed up to the Calgary…read moreTrail branch to book an appointment for a mortgage application on not 1 but 2 side by side duplexes that we are purchasing and remained in a lineup for over 1 and 1/4 hours!! I finally left and went to another bank where the office staff were actually out helping the tellers with the line-up. Now that's service! CIBC needs to get their shit together and evolve from the patheticly run buisness that they currently are. They are good at only 1 thing...taking your money.

I have banked with River City since I started my full time career with The City of Edmonton 8 years…read moreago. I was 23 then and in some trouble financially -- paying for the mistakes of my wild child 19 year old self and my first credit card. With a new, steady, well paying job I tried to get a loan to consolidate my debt and was turned down by my new bank-- understandable-- I was still paying for my mistakes. I managed to shark a loan from a family member instead and bartered some settlements on the debt I had accumulated in my dumbness. Eventually I got myself another credit card with a tiny limit and started building myself back up. Fast forward 8 years of which I have been a home owner for the last 2 and my salary has increased by nearly 20k. After banking there for a year or 2, in what felt like a bad trip to the dentist, I convinced River City to extend me a $500 SECURED over draft. $500 And change of MY money is sitting in an account that I can't touch. We are doing some major renos on our first home and I'm definetly carrying some debt right now. That said, when I bought a house in 2015 I got a smokin' deal and paid $40 0000 less than City Appraisal. I know that's not quite equity, but 6 years at the same employer, with middle class income deposited every 2 weeks like clock work should count for something aswell. Shortly after we bought i approached my bank for some revolving credit in order to help ease the burden of buying the fixer upper (and scratch a sudden inset of IKEA itch) "Oh, HELL NO!" they laughed in my face (or may as well have) "but you look like you need another monthly payment so we can offer you a tiny personal loan if you pay a $50 application. " Not easily discouraged and with the wisdom of several new life experiences in my corner I simply approached another bank. I walked into an ATB having never left a single cent of my money there and left that same day with a $5000 line of credit and a pretty bad taste in my mouth for River City. We've been slowly dilly dallying away at our renos, raising a teen who doesnt wear pants unless they're stamped lulu, and somehow, I have written this much without mentioning my small army of animals, or the fact (not to toot my own horn) that I devote most of the rest of my waking hours volunteering for an animal rescue. Point being I'm super busy, eat out more than I should and (If you've been following along) am crappy with money to begin with. I live payday to payday like the rest of the shlubs and am managing some debt with it. Recently a special occasion came up the week the bank account was on empty and had some front end work to do on my jeep. I figured "hey, I've got that $500 just sitting there-- I still don't have an a1 credit score but if a random bank trusts me with $5000 the place I've been depositing my paychecks for nearly a decade shouldn't mind releasing the $500 I gave them 6 years ago" Wrong. Oh, they'll release it-- but I can no longer keep my overdraft. You wanna know the kicker though? I lost my bank card in April. I'm pretty sure one of the foster dogs ate it. I live a hectic life and I'm a fly by the seat of my pants kinda girl. $5 to replace it. As if memorizing that new card number isn't punishment enough. Well, 2 days ago I lost it again. I don't know how-I had it one second and not the next. It just vanished. Atleast not into the belly of a delinquent dog this time. Now the only thing that's stopped me from changing banks in the past is the absolute headache of changing all the direct deposits and auto withdrawals- clearly this banks been dicking me for awhile. I pop in today to get a new card and they tell me it's $25 to replace it the second time. TWENTY FIVE DOLLARS! For a freakin card. Like I'm 31years old-- agreed I have plenty of lessons to learn still-- but I do not need my bank to try and teach them to me. Like who the/why the/what the/how the @#*$! ? Seriously! I've left out a dozen other River City Credit Union inconveniences & I don't know why you'd bank there in the first place when there's only like 3 actual ATMs you can use without getting charged. There's the bad. The good is that their business hours aren't so bad-- if I close my eyes and pretend it's 1976. That isn't really that hard to do when they only started offering e-transfers about a year ago. If you need assistance with your banking or a transaction there is no wait que to call and you get to talk to a real life person pretty much immediatly-- just make sure it's within those dated banking hours because there is no 24 hr toll free hotline to use. Oh, and they finally have an app on the play store- I can't tell if it's legit or some sort of phishing malware- I'm too afraid to download it- but if you know anything about software or coding it's probably good for a chuckle. Summary? Don't bank here unless your a masochist.

From the owner: River City exists to provide financial services to employees of the City of Edmonton and employees…read moreof former civic organizations. Mortgages - Daily Banking Accounts - Investments - 24/7 Access

Thought it would be nice to have a no-fee account for one of my pension benefit deposits, to see if…read moreI liked the service. Applied, card arrived, and tried to activate. Could not activate. Using several methods of inquiry, investigated this and was told that the account had been closed. Interesting approach to garnering customers, since it was never opened. No one would advise why it had been closed through email contact. Now pretty much dripping with dread for identity theft, I connected with their call centre. Was advised that they had requested I contact the Credit Bureau to verify that my address and other details had not changed. First of all, no one requested this in mail, email, or by voicemail, though it's possible they emailed and it went to my junk folder. Second, I have deposited large sums of money in other newly created accounts elsewhere and have never been asked to waste my time on this step, so why would I do it for these creatures? Then again, if I had received the request, I would have told them to stuff it, and same outcome, which is that I ensured the account is closed and destroyed all application info I have that relates to this (non) transaction. They told me they can't destroy the record of my application, which is my second largest regret regarding having made the mistake of having any contact at all with PC Financial. My biggest regret, of course, is the complete waste of time (and the secondary frustration arising from that) incurred through contact with this entity that calls itself a financial institution. I mean, they're putatively a bank, and they fail completely at setting up a simple deposit account? TL;DR: Don't try to bank here. Like really don't. Wow.

Absolute WORST and most INCOMPETENT bank I have ever gone through. After waiting 3 days for the…read morecard they allegedly "express shipped" I call them and they tell me I have to wait another FIVE DAYS to access MY OWN money. Am I supposed to starve until then? I talked to at LEAST THREE DIFFERENT EMPLOYEES and all of which told me that on that third day, I should have had my card. They told me to check again, it should be there. Now I'm being told I have to wait FIVE MORE DAYS?! Are all of their employees mentally inept? I took my concerns to their ombudsman but I guess even he/she even lacks the brain capacity to respond. I'm not even going to START on the "mandatory site maintenance" that leaves me unable to access my account that happens on Saturday somehow beyond anyones control. I am posting this on every platform I can find until something is done :) so far, this is my 4th post. Many more to come.

I was at the RBC- Southgate Branch today to get a draft prepared. The lady who helped me was very…read morekind and polite. I do not recall her full name but her name starts with the letter V as per my knowledge and she wore specs. The best customer service she offered I could say.

I've been with Royal Bank since I was a kid and I have moved my banking a couple of times and most…read morerecently came back. My credit card had always been here though and it was going to be retired in its current fashion - as a no-fee Gold Visa. When my card expired in November I would be changed to the next available no-fee option, which I didn't really care for. I also knew that I wanted to change to a MasterCard because we are Costco customers and want to have some rewards from the shopping we do there between the store and the gas station. I did a month or more of research of different cards with different rewards from travel rewards to cash back. While I got lots of information, it still left me feeling with a little information overload. I made an appointment to speak with an advisor about the credit card. I met with Rodney and he was absolutely amazing. We spoke about what I was looking for in rewards - mainly I wanted my money, the way I do my spending, benefit us in the best way possible. There was one Royal Bank MC that I was looking at and we brought that up. I also showed him the others that I have found. I was very impressed at how objective he was. He truly looked at things from my perspective but was able to provide some counsel based on his experience in the industry. We broke the cards between travel rewards and cash back so we could completely compare apples to apples. He even looked into some of the insurance offerings within each card. Through an hour of consultation we were able to take various cards off the table based on my own personal preferences - not because any of the were not good cards. In the end I was very comfortable with the card I chose and very excited as well! I stayed with an RBC card, but it wasn't even the one that was on my list! We added it on through our discussion! All of this was due to Rodney's service, consideration, and attention to detail. He is a fantastic ambassador of Royal Bank.