If I could give 0 stars I would. The whole store has a very fishy smell as soon as you walk in you…read morecan smell it. The whole store needs a good clean, employees don't seem to care if you complain about anything. Found a few things but didn't have really and kind of selection for small babies. Good prices but selling expired food. Also being 32 weeks pregnant I tend to have to use the bathroom really anywhere I go. The bathroom here is the most disgusting I have ever seen. Looked like there was poop smeared on the wall. No toilet paper in either stall. Toilets would not flush. Huge open hole in the wall and just pure disgusting. Definitely never coming back to this one.

The value and selection was very good was surprised to see how consistent the store and locations…read moreare

Great selection of so many wonderful items including clothes, jewelry and indoor/outdoor ornaments,…read morebut it was a great loss with the death of the original owner, and I hope her heirs and workers continue her work.

did not like this shop or the employee I interacted with. the owner was Very rude and immature he…read morewas talking to what looked like young girls also in the store while I needed help with the price of some thing (overpriced). One example the cashier girl with black hair with some type of "tanning attempt" was colored orange (very donald trump like- another reason NOT to shop here ) was very rude and went on her phone while I was trying to cash out, I said something about the previous owners beautiful photos at the register and she rolled her eyes. be carful where you shop.

Overall experience as always great. Heather was fantastic. Its hard to believe she has only been…read morethere for a month. I came in for a mattress, bed, and side table. Selection was great. Checkout was great with Heather. My only concern is Antoine. Heather ran into difficulty, keep in mind she has been there ONLY 1 month. She asked for help. He was tge most rude and obnoxious person . I was embarrassed for her. I have been in customer service for a long time and he treated a Co worker like a piece of garbage. Had it not been for her other 2 co workers, a lovely lady and a younger tall chap, I probably would have walked out. Never berate your staff in front of customers. She managed to correct the issue, however what is disconcerting is that if she ran into trouble again, the other two told her just to reach out them, that Antoine was in one of his moods. That is not okay. Please do something about his manner. When I had my own stores, employees tgat spoke their co workers like that would have been out the door. He needs to be restrained in customer service. When I have to purchase again which I will, if he is the only one there, I will come in a different day. Otherwise Heather deserves 5 stars for her composure and personality. Loved her

Good customer service and good quality furniture would recommend this place for your future choiceread more

Love this image. Prices are very reasonable! Always find so much. Very hip place staff are so…read morefriendly

I've Heard a lot of great things about the village basement. I'm gonna try to stop in today.read more

Please do not listen to Kathleen L.. Maybe she is demanding and expecting too much. First,…read moreshouldn't go into a thrift shop, any thrift shop, looking for a particular thing. Second, never expect whatever you look at to be in tip-top condition or even having all its parts. It's a thrift store. You want top quality, look to purchase from regular retail stores. That being said, of general thrift stores, being Salvation Army, Goodwill, and Thrifty Shopper; I found Thrifty Shopper has more better products. Salvation Army quality and items seem like they are picked over/items often just trashed than have value. Clothing way overpriced and Salvation Army and Goodwill. That being said, clothing might have a stain, have a rip, miss a button; so either look into getting it repaired, fix it yourself, don't buy it. Surprising how much good things found there, simply because people do not look into how an item works(emptying trash in vacuum). Had good luck finding good deals. Do yourself a favor. If going into any thrift shop, test all electronics(ask for outlet to plug stuff in, prepare for there not being a power adapter for what you are looking at. If you keep expectations low, you will always be surprised. Finding stuff, personally had best of luck at Thrifty Shopper stores in general(two are in Syracuse as well). Expect there to be days you look, but don't see anything you want, need, or of value. You want to seriously find something with a guarantee, there is Amazon.com, EBay.com, Letgo.com.

Lots of fun things to find. Super easy to navigate layout. Prices were great! Walked out with a…read morecart full for only $50

Wake Me Up from This Mattress Nightmare--No Refunds!…read more I had a disappointing experience with Metro Mattress in New Hartford, NY. Sales rep Lydia promised a 90-day refund, saying, "you can return it," and noted clearance center purchases weren't refundable (they had my mattress cheaper)--implying a brand new one was refundable. I chose the pricier option for refund assurance. On May 23, 2025, I called for a refund; Lydia delayed me, mentioning a new manager and that we had plenty of time in the 90-day window. On June 2, 2025, my wife and I visited. Manager Zoe said they only offer exchanges with forfeiture. When we explained that's not what Lydia told us, Zoe admitted, "that's why Lydia is no longer here." She then showed us their policy which is in fine print, not on signs or clearly explained. We're out thousands--and instead of sleeping in peace, we're losing sleep over broken promises. Hopefully it will get sorted out.

On August 6, 2023 I purchased a Sea Island Euro Queen mattress; Model C20065/DM. I bought it at…read morethe store at 4649 Commercial Drive in New Hartford, NY. I paid $899.00 for it. I slept on it for about 3 weeks and it was very uncomfortable. So I called the store and told them something must be wrong because I can't sleep on it. I was told to take a picture and send it in. I was given an e-mail address to send it to. I did this, but never received an answer. Meanwhile, I put my old mattress (which I also purchases from the same store on 11/25/2015: Model S2471 5/OM and the base and the mattress protecter.) I am still pleased with this mattress. Then I called the store numerous times and here are the answers I got: 1. We don't have an extra person to come and look at it. 2. I was told someone was on his way, but they never showed up. 3. The person was in transit and I was on his list. Again - never showed. Then, three weeks ago I got a call that a person was coming that day. And this time they actually showed up. He took some pictures and then left. Finally, I received a letter from the company. It basically said: "Sorry, you don't qualify." For 8 months I've had the mattress standing up against the wall while I slept comfortably on my older mattress waiting for an answer from them. I believe I was given a "run-around" and I do NOT recommend the store or company or your service to anyone.

if I could leave a zero I would since Cazenovia equipment sold to this circus the company has gone…read moredownhill some of the employees are helpful mostly the drivers that pick up and deliver equipment the parts counter doesn't answer the phone then text you and the Clinton location has very little in stock I had to drive to cazenovia to get parts Clinton didn't even have a battery but couldn't tell me that over the phone. I bought my tractor from the original dealer "cazenovia equiptment" and now s and n can't keep it running for less than 1500$ or better a year !! I will for sure be selling my John Deere and going to Clinton tractor from now on I could keep going but I'll try to keep it short so I'll leave it here. save yourself a huge headache and go elsewhere!!!

Last year I brought my snowblower in for service. The mechanic said there was water in the gas…read morewithout verifying there was actually water. I was charged approx $385. I normally keep the machine in an enclosed garage and I religiously use non-ethanol gas but I gave them the benefit of the doubt and reluctantly paid. I never needed the machine the remainder of the year and felt confident going into this year that I was loaded for bear and winter. The very first time I used the machine the same problem occurred so I brought it back. It took them over a month to replace a $108 part and tried charging me $700 more! They reluctantly reduced the fee to $460 and told me it was a blessing. Their service needs revamping and they need to stop GOUGING customers.

Dunk & Bright Furniture has truly made my day. I purchased a new couch at an extremely great price…read morewhich was needed badly. Kyle handled my sale & he was great & knowledgeable. Today my couch was delivered on time by Jordan B. & Gilbert F. in such a great manner. They were kind, efficient & placed the couch perfectly in the room. I am very impressed with Dunk & Bright & letting all family & friends know about this. Many thanks!!!!!

I purchased a Movie Man recliner by Ashley at Dunk and Bright on January 14, 2026 and it was…read moredelivered a few weeks later. I found that the lever on this recliner didn't work. Excessive force is required to get it to close. I asked for a repair or replacement. The repair man called saying it would be weeks for the part to come in and I said that I can't wait that long. It was replaced by an exact duplicate, even down to the color. The second one doesn't work either. It's an expensive piece of garbage that only my cat can use. I can't get the lever to work and if I push the end of the recliner with my foot so it will go back in, that doesn't work either. I called their store and was told that I won't get a refund of the white glove delivery fee. I kept saying over and over "but It doesn't work," to which the woman on the other and of the line kept repeating her mantra that it was delivered. Sorry, but that excuse doesn't work. This falls under not fit for ordinary use under warranty law. I shouldn't have to use excessive force to close it. I want a total refund. I paid $758.16 including tax and the white glove delivery fee. I also paid the delivery guys (first recliner) $40 in a tip. Altogether Dunk and Bright owes me $798.16. I want my money back NOW. My primary care provider told me to keep my legs elevated. I have lymphedema. I NEEDED this thing to work. I am disabled and am still recovering from major abdominal surgery. I am very angry. It shouldn't be this hard to get help. This product is defective.