Hey fellow Yelp users! I went to the Ross at the Crestwood location on 6/09/24 from around 9:30 am…read more- 11:00 am. Items: They had a decent selection of items. I was specifically looking for more workout clothes since I'm a sub Group Fitness Instructor at the XSport not too far from the Ross. I ended up successfully finding some new workout pieces to add to my wardrobe. Atmosphere: I thought the atmosphere was okay. I did find it rather strange that they had no music playing. I was literally shopping without music for like about an hour to an hour and a half lol. They didn't play misic until around 10:30 am or closer to the time I left the store. At other Ross locations and other retail stores, they usually play music, so I just thought it was strange that they didn't play music right away. Customer Service: I thought customer service was great. The line wasn't too, but there was only one person at the cashier register at the time. I ended up doing a return before doing my purchases. Unfortunately, I wasn't aware of this. I attempted in returning a cologne that was in a tin container and cashier/sales associate let me know that unfortunately I can't return cologne since it wasn't sealed. Overall, I had a good first experience with my visit at this location. I will definitely come back if I'm ever in the area. I hope this review helps Ross & its current and future customers. Have an amazing day!

Sonia is insulting and treated my senior mother horribly and racial profiling! She would not let my…read moremother look in the mirror after unlocking a $69 purse! My mother's coat and the purse she came in with were off and right next to the manager. She told her " you can't walk away with the purse!!" She then said it again and when my mom said she was insulting and she was rude she screamed at her and said , " I'm not selling you anything!" Security then came over and then my mom decided to leave. I then called to get the full name of the manager and was told she was busy and was hung up on! Be careful of spending your hard earned dollars here. This establishment was better managed years ago and now it is doing this! They refused a sale of $150.00 all because of the racial profiling of a Bigot of a manager. This is wrong!!!

I have purchased a few items from this business and never had any problems. This store has not been…read moreopen in Midlothian in quite some time. I don't know if they are open anywhere else.

These guys are absolutely fantastic! I dealt primarily with Daniel and George and couldn't be…read morehappier with the service, legwork, and delivery and set-up. My experience began with looking for a bedroom set for my new condo. I checked out a few different places, between Orland, Mokena, and Bolingbrook and happened to stop in at Factory's location in Midlothian. I found that they have access to the same Ashley line I was looking at, at a much better price. I ended up getting a couch from them, too, also at a great price and my entire experience left nothing to be desired. I will certainly return to them for future needs and have already told anyone that mentions furniture, about their establishment. Great job, guys!

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

Nice people and nice inventory. This is a must see place. Once a Woolworth store back in the day…read more Stairs and an elevator. Love this place!!!

Great place! Staff is warm, friendly, and will help you if you're looking for a specific item…read more Plenty of stuff here. Between the two floors, you can lose track of time and end up browsing for hours. Sometimes you have to be lucky to find exactly what you're looking for. Some sellers will lower prices if you ask, particularly for items under $100. I've found excellent typewriters here, all in working order. Three Sisters is an antique story lover's dream come true.

It was a huge place. I didn't like how no one talks to you ! You walk in and no hellos. Then I…read morefigure well the desk is not close to the door so maybe they can't here. It was not busy. I walked around went upstairs. And still nothing. When I walked by the desk not a hello or even acknowledgement. I did see some stuff I wanted to buy, but I did pass. I can look for these things at other places. I am not a fan of giving my money to people that don't want it. So try marketplace or eBay.

Wow. Ok first of all I visit this place as often as I am in the area as I love resale and…read moreconsignment shops. I have frequented this place numerous times and have had the blessing of seeing it grow, rearrange and expand. Once I was in there and a worker there was so kind and helpful and even gave me a deal on the two chairs that I purchased. The most recent visit was just the opposite. No one to help or greet. I asked a question and was treated not only like I was stupid but said, "Here's the stairs right here", like I'm some sort of imbecile. I proceeded to want to check out and two workers were too busy complaining and I stood there and waited until they were done. Then when I gave my card she starts to tell me that my card wasn't accepted but then realized she put it in upside down. No apology just again an attitude. I spent over $50 and I didn't know that as a customer I'm such a burden. Take my advice hire friendly people who work only the floor to help customers if you're too busy to help and answer questions. I will still go but there are other shops in the area that I may consider visiting before I'll go back again.

This is a nice big clean store. Items were faced on the shelves and easy to find. It was decorated…read morefor the upcoming Valentines Day weekend. I was excited to see that they carried Crystal Geyser Spring water.

The low rating is especially for the check out process. The cashiers were slow, and the lines were…read morehalfway down the aisles. Typical dollar tree offerings, and I was able to find everything that I came in to purchase.

Not always the cleanest. Usually the floor is scattered and disorganized. I do like that they have…read morethe Amazon return and the Sephora at this location, which makes my life easier. The employees don't ever greet anyone anymore nor do they seem very friendly at the counters. The self checkouts are nice, they don't have anymore cashier stations, but it can be a little congested. Nice variety of clothes, but not always where you'd think something should be.

Well, looks like it's that time of year again. Better hurry up and grab you a sweater or you will…read morebe stuck with the ugly one. Lol. I stopped in to find a velvet blazer. Found one in black and of course, if you know me, a few other items may have made it in my basket. All on sale. I think that makes a difference. We'll see when I get home.

Massive store, huge selection and variety overall but with specifics like men's clothing there is…read moremostly generic and multiples of the exact same brands without much color, style, or brand choices. Oddly difficult to find Under Armour, Fila, Zara, or other above average names, also odd to find the red tag items. Discounted goods seem randomly placed here and there without any actual spot, annoying as I sometimes find exactly what I want as I shop counter seasonally for them deals!

From the owner: Head to Burlington, the hot spot for summer deals! Summer is here and the hottest savings start…read morenow. Stay on trend this season when shopping for swim, ladies, juniors, plus, kids, and mens. Finish off any look with name-brand beauty, accessories, handbags, or shoes so that you're in style from head-to-toe! Also, don't forget to browse our home section where you can save BIG on décor, outdoor, luggage, and more! Head to store to find deals you can't miss now!