OMG y'all this semi glowing review is going to sound like I know the guy but I swear on my life I just met him! I suffer from mental illness...a lot rn. Communicating is very hard for me when I have any kind of anxiety or stress. Cory at the Indiana, Pa store went well beyond that! Hell to be honest the only reason I am still with at&t is because of his professionalism! He was amazing. I actually cried on the way home. No one is ever that kind and understanding with me when I am in an attack. His patience and empathy will forever be remembered by me! Now I don't have those types of attacks often, but others ignorance can bring it out in me. to find out that y'all had been charging me insurance on 4 devices when I've never had but the one phone the entire time. You pay in commission right? Incentives for insurance add ons? I feel DEFRAUDED of my hard earned money. I feel like I can't trust their company and yet I ended up getting the best customer service I think I've ever had in the end. That should say a lot about Cory! Whoever signed me up should be f'n fired becasue I feel like screaming my story across every platform online about the fraud I experienced when I was a brand new customer. I should've been welcomed and appreciated for joining them in business. I feel the complete opposite! It came out to $504 in overcharge and yat&t gave me the run round and ultimately only wanted to only give me $50 back for defrauding me. Cory stepped up and helped me where I couldn't help myself because of my mental illness. i applaud employees like Cory and I hope you do to! That young man is the way our future should be. Remember that! As for my refund...we'll see on whether I take my upgrade and stay! as for you if you choose to use this company go see Cory. He is a hell of knowledgeable salesman that stands up and will fight for you if needed. Integrity, honor, honesty, and a backbone you don't find that package in very often anymore. thank you Cory for restoring my faith and not hating having to "deal" with me! read more