I strongly recommend avoiding this Verizon store at the Laurel Mall in Hazle Township. This is NOT…read morea corporate Verizon location, but a TCC retail store operating under the Verizon name as an authorized retailer (Location Code: E316601). Two authorized users on my family plan went here simply to upgrade their phones. From the very beginning, they clearly stated that two specific lines on the account were NOT to be touched or changed in any way. Despite this, the sales employee went ahead and altered those lines anyway without properly explaining it, just to push through upgrades and earn commission. This is completely unacceptable. Changing plans on a family account without clear consent is misleading at best and dishonest at worst. This experience highlights exactly why I avoid authorized retailers like this one. They operate under the Verizon name but do not provide the same level of transparency or customer care as a true corporate store. The upgrades were handled in a way that did not make it clear that other lines would be affected. I've been a Verizon customer for over 12 years, and this is one of the worst experiences I've had. I had to file a complaint through Verizon afterward to get the account reverted back to the original plans. Save yourself the frustration. Go to a corporate Verizon store or Apple directly. It is worth the drive to deal with representatives who actually listen and respect your instructions. Extremely disappointing and misleading customer service.

Yeah the service was not great and they seem to use parts that are no standard for your device. The…read moreshoes were kinda wack and overpriced compared to other stores. I don't really think they know what their doing and seem to want to pull the wool over customers eyes.

Took the frame from my screen, the new screen fell off a week later and now i have to pay 200$ and…read moreused a off market screen

In my one interaction trying to have something repaired at this establishment I attempted to have…read moremy Apple Macbook Pro repaired on 3/4/17 for a bad hard drive. I was told over a dozen to call back over a two month period by an incredibly rude worker. When I final was told to talk to another employee i was told all that needed to happen was the OS needed to be loaded and that it would take about six hours to do. At this point I told them I would come back at the end of the week. When I returned I was told that it was still being worked on and to call back tomorrow. After another week I came back on a Tuesday because I was afraid that information on my MacBook had been compromised. They assured me that it was not possible. When I asked when it would be finished i was told that it was not started because it keeps getting moved around but it would be finished by the end of the week and that it was at the top of the list. I returned on Friday and during a particularly rude interaction I was given every reason why it wasn't done including the fact that i was talking to him but I was told that it would be done by either Saturday or Monday. When I called on Saturday they told me that it wasn't done once again and to call back on Monday if it wasn't done I could just pick it up. After work on Monday I called again and i was told that he forgot it was Memorial day and to call back on Tuesday. I decided after getting off the phone to stop by and just pick up my MacBook. After yet another rude interaction I was told that I could come back in an hour because it was in pieces and needed to be put back together. When I came back to pick it up I was told that it also had GPU issues and water damage that was not previously mention when a diagnostic was done. He said it could not be in worst condition. Once I got my laptop home and turned it on the hard drive was working just fine. It works a lot slower but it works better than when i dropped it off no thanks to them. That leads me to believe that they did not do a diagnostic in which they would have charged me $25 for but they also would've charged me to replace a part that did not need replacing. If it had not been for there complete failure to complete this repair in a near 3 month period I would have believed them paid and possibly returned. My recommendation based on my experience is to avoid the headache and find a reputable repair center to fix your items unless you like to be disrespected, lied to and have your time absolutely wasted.

Center City Repairs has a great inventory of all sorts of electronics. Knowledgable staff carries…read moreeverything from laptops, tablets, to DJ Equipment, headphones, end truthfully quite a bit more. I went in for a repair and ended up purchasing a tower that was refurbished by Chris that is much more powerful than the one I was going to repair at literally half the price of the repair quote from another computer business across the river. Glad to see some sharp motivated guys taking some pride in what they do. Center City Repairs has a great vibe to it, and don't make the mistake of thinking it's only laptop/iphone repairs - it is so much more. I'll be going back! - I'm lazy, and I took the time to write a yelp review for crying out loud!

I would like to give this no stars but not a possibility. I brought my son's PlayStation 5 there…read morebecause they said they could repair the hdmi port. They did and when I brought it home it was over heating so I called and they said to bring it back so I did. They called and said they fixed the problem so again I took it home. Overheating again! I take it back and he says he'll put in a "bigger fan". I pick it up and again it's overheating. was finally done taking it back to them and found someone trustworthy to look at it. The new place I took it to successfully fixed it and informed me they wiped the Liquid Metal clean, replaced it with some gray substance and never put in a bigger fan since there is no such thing made. Over $300 in and I was totally taken advantage of. Do not go here for anything unless you want to waste your time and money!

Finally! A much needed kind of business in the town. I accidentally dropped my phone and broke my…read morescreen. I was worried since I was just in the area for a family visit and my family said that there's no phone repair shop around the area but my "yelp sense" told me to look up for one and viola, this shop/store came up!!! Just new in town. I AM VERY VERY GRATEFUL FOR THE OWNER to take my call and my phone for service even after 15 minutes of closing hours. I desperately needed my phone for work and he was very accommodating. Again, thank you for a wonderful service! Definitely recommended.