Andy went above and beyond to help my Dad get a new phone. He had dropped in iPhone in the…read moredishwater and needed a new one ASAP. I live in California and was not able to be there to help my dad with this process. Andy took care of everything including helping get my Dad's new phone set up, logging him into his apple account and even getting him set up with a waterproof case for the new phone. My dad said he was in the store for about two hours and left very happy with nothing but great things to say about Andy. Thank you for making what could have been a very frustrating experience for my Dad a very positive one!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

When I switched plans over to Verizon, I bought a brand new iPhone 7 online. When we brought it to…read morethe store to be set up, the man we were with acted like he hardly knew how to do his job, and had to call Apple Support. When he put my glass screen protector on, he did it wrong and even admitted he did. There were bubbles all over it, and he didn't offer to replace it. Over the next few months it began to crack a lot because of it. We got a warranty for the phone itself and for everything on it. About a year and a half later that phone broke and wouldn't turn back on. On google it said to do the thing on the iTunes website but I was unable to because I didn't own a computer at the time. When I went to the store to get it fixed, the guy plugged it into a charger for 2 minutes and when it didn't turn on he told me it was broken and didn't even try to fix it. I had no intention of buying a brand new phone when I walked into that store, and I was almost certain it was fixable. Turns out the previous guy we were working with didn't actually let us get the warranty for the phone itself so I had to pay for it. When I was picking out a new phone I wanted to get an iPhone again because I just prefer that brand. He kept pressuring me to get a Google Pixel, even when I told him I didn't. He was very persistent and I understand that's his job but he kept making me feel like my opinion of what phone I wanted was wrong. He convinced a family member I was with to buy a brand new phone too. But this time he put he screen protecter on perfectly and gave me both warranties.