We were treated rudely by the person serving us. See review I posted on Yelp. Your employees need…read moremore training about "customer service" and how to talk to people of different ethnicities. He represents you and I certainly wouldn't like him to represent me. Very rude, no common sense or customer service. Does he know that without customers he would be out of a job.

Needed a screen since mine cracked! These guys are super awesome and they made sure to have the…read morescreen and they even called me back to let me know they had one. They took their time and were professional. If anyone needs work done this is the place to go!!! Again thanks so much for all your help and I'll be sure to send people your way for repairs.

The old adage goes, that for business to succeed, you focus on three things "Location Location…read moreLocation". But location doesn't mean squat if you never show up to open your doors. Walmart hates Cellairis because they never show up on time - or even at all. When your hours are posted on the internet, customers depend on you to be there. Not being reliable, means you're not supporting the customer and don't have the right concerns to operate a business.

FAULTY PRODUCT. If you have an iPhone 6 (idk about the 6 plus) do NOT get your screen replaced…read morehere. I had my screen replaced twice. The first time everything seemed fine, then I found that Siri wasn't working and nobody could hear me on speakerphone conversations. After research I found a forum suggesting improper placement of an adhesive strip where the microphone for Siri and speakerphone conversations is. This wrongful placement of adhesive was done by the MANUFACTURER of the replacement screen. All that was done to rectify this issue was the technician removed the adhesive with complete disregard for the adhesives purpose...rather than re-aligning the adhesive or finding a replacement screen that didn't need to have the adhesive re-aligned. Management was notified and I was offered a 50% discount to have it replaced again. WHAT??! That's bananas! This store doesn't care for the quality of product they sell and very clearly doesn't care for its customers or reputation.

First, I want to start this review off with letting everyone know that this store is NOT a…read morecorporate store! They are an authorized seller despite what they tell you. So, when they mess up your bill in ways that baffles even the corporate locations just know that they don't have the knowledge or capability to undo any of it. I came in to upgrade two phones back in May roughly which was easy enough. However, they had a promo on apple watches that was quite appealing. I went ahead and added another line to get the apple watch promo for .99. Unfortunately, the watch sent to me was not the watch I wanted so I left it in its unopened box to take into the store. Instead of simply exchanging my watch for the watch I wanted and putting it on the current data plan the woman decided to open yet another new line and tie the watch to that account. Somehow, she managed to tie the IMEI for my ONE watch to BOTH data plans. I have been paying for the SAME watch on two separate data plans and installment plans. What makes all of this even better is that the STORE MANAGER DAVID yes DAVID the head honcho for this particular store. He told me week after week that he was working on a solution... that he would call me back... that he had my information... that the woman that handled these sorts of problems was on vacation. Maybe if David had been honest with me in the fact that he couldn't be bothered with an issue HIS employee created I would be a little less upset. Instead, I got strung along and charged for another two months for this non-existent watch. When the customer service line told them what they could do to remedy the situation I got to hear them refuse as it would hurt their bottom line. I have never been so disgusted with a particular location let alone an entire company. Please save yourself the headache and stay far FAR away from this store. David wont hold himself or his employees accountable for their actions.

Good customer service very helpful. David gave grate service. Her was very helpful and niceread more

Upgraded my iPhone here, and got saddled with a warranty plan that I did not authorize. Was also…read moresold a garbage phone case that broke after dropping said phone twice. I would rather shell out my funds to the many homeless people around Colorado Springs than give these buffoons any more of my business.

Walked in with my husband and was right a way greeted by Brodie he fixed my problem and explained a…read morecouple questions we had he was not pushy to sell phones even ours where a little outdated Brodie showed my husband a new phone to upgrade and then I ask for some new phones husband got his and Brodie explained everything I ordered one and will get mine in a few days Brodie took his time with the whole visit thank great service!

I hate to leave a review for a retailer, when the problem lies with Cricket itself. But Cricket…read moredoes not have a yelp listing. I have had my phone shut off twice in the 10 months I've had service. The first was within 2 weeks, when they decided to add me to someone's account, no one I knew. So without their PIN I was powerless. They wanted to then charge me $20 to fix their error & put me back on my own account. No one at the retail location can assist, so you have to speak with barely English speaking reps, explain yourself numerous times, only to still not have it resolved. Now the phone doesn't work, which the retail location determined there was no damage to the phone, but I could send it to Cricket & they would replace it within 2 days. Not true. I would have to buy another phone for that. I have to pay to ship it, via UPS, they will then determine if I damaged it or not (I don't trust them), then they'll mail a new phone back to me if they decide it's covered under warranty. This can take 7-10 business days. Neither time I've been without service was, or will be credited, I still have to pay for service I don't have & be without my phone (which is my sole line for work), oh, and my monthly bill is increasing next month. No thanks! The retail locations are only meant for new service. They cannot assist with any troubleshooting, or repairs. Nor do they work directly for Cricket. Bottom line, unless you have absolutely no problems with your phone, EVER, stay away from this carrier.

My second iPhone has been shut off for about the last 9 months. I took it to a couple places and…read morethey told me to junk it. This is an iPhone 11 and I barely had it for 2 years. This place was my last resort so I came by and explained to them what the issue was and dropped my phone off. The next day they called me and told me they were able to turn my phone on and now it's been working just like normal. I personally want to thank them for their service and fixing what seemed to be a lost cause. You have to watch some of these places, they tell you your phone can't be repaired or they buy the phone from you and say they will scrap it for its parts but really they know what's wrong and will fix it and keep the phone to resell at another time. That wasn't the case with them here and I look forward to doing business with them in the future if any of my electronics have another malfunction. Extremely professional and courteous!! They try to work with you each and every step of the way so you feel secure.

Talk about good service and communication, Caden and Jamie where very helpful. I got to talk to the…read moreowner and I can tell he is in the business of helping people. Prices reflect the service they provide, let's be honest nothing is cheap now a days. But it is hard finding someone to take care of your personal devices, that's why I don't mind spending the money one a local business.

The staff was really nice and informative. They know what they are doing and also trust worthy…read more Highly recommend people to come to this t- mobile store.

The staff in this store is very knowledgeable and helpful. Always letting me know about specials…read morethey have without shoving it down my throat. I have dealt with Janebry several times when doing phone upgrades and other business. She is a very good sales person, not pushy but informative. She is very helpful, extremely knowledgeable and I will definitely go back to this store for advice on upgrades to my TMobile service. Very happy with this establishment. Highly recommend any associates in the store, but especially Janebry for an informative and profitable visit.