I recently cancelled my membership at the Salvation Army Kroc Center due to several concerning…read moreissues. Firstly, the discriminatory practice of not allowing Hispanics to play soccer is utterly unacceptable. The management hid all the soccer balls and prevented us from enjoying a sport we love. This exclusionary behavior is completely unjustifiable. Furthermore, the constantly changing cancellation policies added unnecessary frustration to the process. Each time I attempted to cancel, I was met with conflicting stories and unhelpful attitudes from the staff. Their lack of consistency and professionalism only added to my dissatisfaction. Overall, my experience at the Salvation Army Kroc Center was marred by rude staff and an environment that is clearly not welcoming to Hispanics. It's disheartening to see such blatant discrimination and poor customer service in a community center that should be inclusive and supportive of all its members. I will not be renewing my membership until change of environment. I have several people to back me up.

I've been going here for a couple months now. I'd given 4-stars previously because the facility is…read moreclean and there are some smiling faces at the front desk, plus their brochure really sells up a lot of good ideas. But there are many things about this place that are pulling me away from that ranking. 1.) The inmates run the prison, because the only guards on duty work in clerical. There is no supervision of any kind - 3 or 4 Kroc Center employees hang out at the front desk and sometimes there's an employee at the desk in the weight machine room. They walk through the gym area to an "employees only" room several times per hour, reasons unknown. I've been coming here about once a week for just under two months now, and on THREE occasions I've had to "notify the front desk of a problem," always pertaining to people behaving inappropriately (breaking the rules) in the locker room. They keep acting like something will get done, but there's always someone else breaking the rules every time. 2.) The building is terribly designed. The locker room is for 14 yr olds and up, and there are 4 semi-private showers in there. It has a small changing area, lockers, and several bathroom stalls and sinks. It's too small for something that was built in 2010. They have private "cabanas" for families and small children to use, and you have to walk through this separate room to get to the locker rooms. The problem here is that the family area is HUGE with tons of lockers, but there are only somewhere around 6 or 8 cabanas, and they're always full (locked.) So every time I go to shower, there's some 5 year old staring at me while I dry off (I have tattoos, though I'm fairly certain that's not what they're looking at.) I've reported this on two occasions, and there's no way to know what kind of progress is being made. 3.) Any adults on the staff? At all? There are some good people working here, albeit ineffectual. None of my complaints have been addressed, and I'm getting tired of paying for a membership that requires I either complain endlessly or remain unnecessarily uncomfortable. It would be nice to see some professionals on the clock. 4.) The weight room is "on display." I haven't lifted weights since I got here, and I don't know if I'm going to want to. The weight room isn't a room, but a large space that you walk past on your way to the locker room. I'm honestly not in a place in my life where I want to advertise the way I look, but here there's no option. Not only is it open, but it's open to EVERY SINGLE PERSON WHO GOES TO THE LOCKER ROOM. It's a nice, large area, and I can see the advantages in airflow technology. But it's too high traffic for me. 5.) I haven't used the swimming pool area yet because there's no dedicated "free swim" area. I like to get a little exercise swimming, but I'm not a good enough swimmer to do lap swim, and I'm not 8 anymore so I don't want to play in the kiddie play area, which in all honesty is way too overkill given the total size of the pool area. They create a free swim area by blocking off half of the lap swim area, but it's not a very large area, and OH YEAH, if you're looking to do lap swim, be aware that you'll not only have 4 or 6 lanes to work with (I can't remember exactly,) but the kiddie play area opens up into the lap swim area, meaning that the water flow is connected. This is so pro-kids that it's anti-adults. It doesn't surprise me that a Christian-based facility promotes breeding above all other considerations. 6.) Not so much a complaint, but something I'm figuring out over time: Before I moved here, a lot of my friends in the area had told me that the Kroc Center was a really nice facility. They said I'd like it. But take a look at what you're getting: Approximately 50% of the building is for exercise, working out, sports, swimming, whatever you want to call it. ATHLETICS. The other half of the building is a church and god knows what else. Possibly the learning centers for children, as I've seen such advertisements in their brochures. I'm a single male with no kids, and I'm an atheist. So if this is a nice facility, maybe it is... for someone else. I don't need free daycare (which I honestly think is a big part of the reason why this place sucks so much - people let their monsters run free while they workout) and I don't need spiritual guidance. I came here for a workout, for some sports, and to maintain a general routine. It's not easy treating this place with any professionalism when you get none in return.