I brought my phone in for repair and explained that the screen was not functioning and that the device had water damage. I was informed that replacing the screen was all that was needed for the phone to work properly. Cesar replaced the screen; however, after the repair, the phone no longer has Face ID, has no cellular signal, and cannot make phone calls. When I raised these issues, I was told it would cost an additional $100 to fix them, bringing the total to $260. I explained that the phone was still not functional after the screen replacement and that I did not want to pay for a new screen on a phone that remains broken. I was then told that I was still required to pay a service fee for opening and cleaning the phone. At this point, my phone is not repaired and is in worse condition than when I brought it in. Proper troubleshooting was not performed before the repair, and a screen replacement was done even though it did not resolve the issue. read more

My phone was fixed quickly and they charged me a fair price! The store is open on Sundays too that helps a lot .

I have been to this place before, tried to give them a 2nd chance recently and regretted it. For a simple data recovery, the owner Caeser wanted me to go to an electronic store across the street to buy a used computer similar to mine, claiming that was the only way to restore my data. When I was reluctant to do so, he kept being more and more pushy. He wanted $300 to restore all the data, then when I changed my mind and asked for my laptop back, he asked for $150 for his time. Not for the situation to escalate further and to get my laptop back, I paid him $100 even though he did nothing but waste my time. Even last time he was not able to help me and wasted my time. So I found another place for only $125.00 and salvaged my data within an hour. I do not recommend this place read more

The tech repair guy, Cesar, was supposed to repair my laptop, charged me, and when I got home with my laptop it still wasn't working. No matter what I said, he kept asking to bring in my laptop to "fix it". I brought it in a second time, and still was not able to fix it. When I asked for a refund, he said he was unable to provide me with one. Think twice before stepping in here to repair something. I'm out a laptop AND $100. read more

"Minimum is $5" I asked him TWICE -what for? He repeatedly said "$5 is minimum" I wanted him to elaborate as to why $5 for usage of not even 5 minutes on the computer to print out 3 pieces of paper. "Minimum is $5" and gave me a dead stare. .... it's not even about the money. It's about the principal. Nothing was explained as to why I needed to pay that much for such little services mentioned. No sign or anything, seems like he made this up. If you want to feel stupid, go here. Guy is unprofessional and lacks basic competent understanding when asked a reasonable question. If you don't, go down the block to FedEx printing site. Ridiculous. read more

I am giving them 1 star because I spent 400 dollars + 80 tip to have them essentially do nothing for my computer except find ways to take my money (they did not fix the computer and returned it to me broken). The main thing is the computer repair man named Cesar seemed to come up with new things he had to "fix", which resulted in the extra charges. It all started when I gave him the computer to swap out the motherboard. Cesar said the motherboard was full functional and that he "didn't know who told me it needed swapping", and then he said that my Sandisk drive was broken instead, and that I would have to buy a new one (and that he could buy it for me and switch it out). But then, he swapped out the motherboard anyway without my consent, which made it impossible for me to return the original motherboard and get a refund at full price. So he clearly wanted to gain the fee of swapping it even though it didn't need swapping. On top of that, my hard drive was actually brand new, and it was also tried and proven to be working shortly before I gave the computer to them, so I am completely positive that there was nothing wrong with that drive. So Cesar charged me 400 (200 for the new drive, and 200 to swap out the motherboard and format the drive, and I gave him 80 as tip because he picked up and dropped of the computer). But then he did not return my original drive, and he said that he "threw it away" without my consent. This means that he could have sold my original drive to make an extra 200 bucks, and because it was my property, regardless of whether it was "broken" or not, it was illegal for him to "throw it away" in the first place. I could literally sue him in small claims court for property damage and win. On top of it all, when I brought up this issue and demanded that I have a refund for my original drive now that he "threw it away" without my consent, he completely ignored my emails. So after much reflection, I really wish I could say that I think Cesar is honest, but sadly, I can honestly say that this is not a fair and honest business. If they were, they would have never taken my 200 dollar device away from me against my will, they would have never executed an operation that they themselves said I didn't need (swapping out a fully functional motherboard), and they also wouldn't have completely ignored me when I made my valid case for a refund on my original 200 dollar drive that they supposedly threw away without my consent. And lastly, after all that money spent, they did not fix the computer one bit. It was the graphics card that was broken, so now I have to spend another 200 dollars for that. In short, find a more established business that won't do shady practices such as this one. If anything, it's simply not worth the risk or the headache, and they didn't even get the job done at the end of the day. read more

This place is very unprofessional, disrespectful to their customers. I came here to get my laptop repaired and paid over $300. After when I got it back, there were even more issues with the sensor keyboard pad, and my laptop ran even SLOWER. I came back and asked if they can fix it and they made me pay $200 but when I picked it back up a week later, the paint on my laptop was chipped, had scratches, and the corner screen was cracked. Definitely do not recommend, and did not get a refund. He told me that I had a very cheap and un durable laptop which makes no sense cause I've had it for 5 months.. never had a scratch or anything. read more

Came here to fix 2 phones (broken screens) 1 Samsung and 1 iPhone, and a laptop that kept crashing... Cesar the owner was so professional and fixed the phone for me on the spot and the laptop was ready next day. I highly recommend this place for phone/computer repairs. read more

I cracked the front and back of my Galaxy phone. The screen was unresponsive so I came here and I'm so glad I did. My phone looks brand new and works just the same. The owner is so nice and helpful. When I was running late because of Astoria traffic he waited for me to get there. I definitely recommend everyone to come here. read more

Came in for a screen replacement and what did I get? I was held up for 1.5 hours for a job the tech said would take 40 minutes right before closing so I didn't want to walk out and miss getting my phone back the same day. More importantly, they replaced the screen but turns out I had another problem that only came up after the replacement (messed up "housing") which they could conveniently provide me for $70 (I think not). On top of this all, they were reluctant to honor my Groupon just because I got an additional 50% off. read more

DON'T use this place! (if you care about your computers) I had my iphone battery replaced here two weeks ago. However, the battery he put in had shorter life than the original. As I just went back to point this out, the owner asked me to come back in 1h 30min. When I came back to pick it up he had not even opened the phone. He left the store and locked the shop and returned 25 minutes later with a new battery in a plastic bag, now asking me to wait while he put it in. Didn't even apologize or give an excuse I said NO THANK YOU! and left. The place was empty - go figure. read more

I don't like shady businesses in the neighborhood I grew up in. TL;DR: 1) Does poor work, will do more harm than good to your stuff 2) Unprofessional 3) Ratchet enough to throw hands over $35 4) Asshole 5) Your stuff won't be safe staying there, the door's crap and the cameras don't work Cesar offers 65 for screen repair. I say take your time, but he says he'll have it at 11am next day. I doubt it. 11am, says he needs 30-40 more minutes. Goes goes back to typing, def not to tell clients he's running late. Little annoyed at wasted time, but I really need my phone back. He says he only takes cash. Hey, I don't like taxes either. I return @ 11:40 w/ cash, door's locked. The place is also an internet cafe, he's locked clients in? He comes back at 11:50 , runs upstairs with a bag. "Oh, I locked you out. Opens it, not with a key, a credit card wedged between the door and frame. ??? While working on mine, runs to a window, grabs a phone that was sitting in the sun with no screen. Says it gets out the moisture, a little heat is fine. It was during the heatwave, 90+ degrees, thru glass? Gets back to the desk. "Fuck! Aw shit,". looks at a black thing next to the battery, I guess it's messed up. I should've backed out by then, I don't claim to be smart, or any kind of hero. I watch carefully, figure I can have someone else pop off the screen later to check his work. He pulls a screen for my phone from the bag he ran in with. If you need time to go buy the part, email me to pick it up friday, don't waste my time. I tell him to take his time, don't want him rushing. Fixes it quick. I test it out at 5% battery, see time is 12:00. Screen works, but phone heats up badly. I'm annoyed at this point. "It's heating up." "It's because it's not charged enough." Bullshit, I've used it at low battery and it's been fine. "Listen, I can't wait for it to charge. You have my email, I'm gonna put down $30 today, and if it doesn't heat up again, I'll be back with $35." Petty, but I can't risk my phone getting bricked without a warranty. I get my backpack and start walking out. Guy leaps in front of the desk and blocks me, grabs my shoulder and pushes. I push him back. He rips open my backpack on my shoulder and picks up an e-reader that falls from it, worth more than his repair job, and keeps it. A man stands up and breaks it up. Repair Genius tells him he's a witness, despite sitting behind a wall and not seeing much. "Well I'll wait, I'm waiting to print." (Doesnt get his print job til the cops leave) Sits down, calls 911. "Go for it, get yourself an assault charge over $35" I don't really want to press charges, takes forever and wouldnt do anything. MacGuyver says hell put back the cracked screen back and refund it. I refuse, he'll likely make it worse. Man says "Don't you sign a waiver here?" "Idiot didn't give me a waiver, not even a repair ticket. If I wanted, I could say we agreed on $30. I shoulda known when he fucked up another phone AND he was an hour late without an email." Shows us a paper with just 11:40 written on it. "See? This is the time I gave her." "You wrote that down just now, we both just saw you." "Shut the fuck up, stop talking. I know a bitch when I see one." "You know how to keep a bitch around? Call the cops, theyll be here in 2 hours. Now Im gonna miss class." "Shut the fuck up, stop talking." "Ill talk as much as I want, got time to kill and no book" He calls twice, 30mins apart. Mr. Fixit changed the report and the dispatcher called in twice to the same place, we get 2 pairs of cops. After 1.5 hours waiting, cops arrive pull us each aside to get the story. Guy says the security cams dont work. Either he's an idiot, or I guess cameras don't work when you throw hands. Cops didn't check, took his word. cops suggest putting back the broken screen, I say no, don't want him touching it. Cops agree he screwed up, suggest the Better Business Bureau. I shrug and pay the 35. Lol just noticed he has either 5 star reviews or 1 star reviews. Wonder which ones are real. Cesar, you don't have to work with customers if it's not your thing. There's lots of options, trucking, working on a crab ship, underwater welding, most of them pay better. read more

I got my iPhone 7 fixed here back in December, started to have issues with it so I took it to Apple to find out there are a bunch of screws missing from the inside of the phone. I go back here to speak to them with hope of a well deserved refund. When I asked for it, the manager laughed in my face and told me there is no refund. When I tried speaking to him about it he told me "Look, you lost it happens". I don't know what kind of business he runs but it's definitely not a good one. read more

Ceasar did an amazing job. Was very professional. Speed was amazing he had my I-Phone fixed like it's a pit stop at motor speedway. In and out in under 10 minutes. Third time he's fixed one of my phones and I will 100% be back. Thanks guys. read more

I dropped off my laptop on a Wednesday and was told it would be ready on the following Tuesday the latest. Tuesday came and went, so I rang on Wednesday and was told it would be ready the next day, Thursday. I asked if I could pick it up Saturday and was told that would be fine. I arrived at 10:30 am Saturday to be told that it would be ready at noon. Not once was I ever contacted regarding my laptop for which I had paid 400$ up front for repair. When I took issue with it, he was deflective and indignant. I asked if I could pick it up the next day and was assured they were open. I rang the next morning and was rudely told it was ready but asked what time I would arrive as they are only open for appointments on Sundays. He became argumentative and rude when I pointed out that he was at fault. TERRIBLE service, ZERO communication AND they asked for cash and were reluctant to take my credit card. ID RATHER SWIM TO THE APPLE STORE than use them again. read more

Do not bring your phone to get repaired here. They took 2hrs to fix my screen. When I got the phone back, my screen would freeze up. Caesar will give you the run around. It took me a week to get my phone fully fixed. Awful service. Go to a legit repair shop. read more

Cesar has been my guy for years. If you wanna pay 40-50 more in Manhattan more that's your prerogative. He ordered my screen because he's an honest dude who stands by his product. I couldn't recommend Cesar enough he's been my guy for years. read more

Worst place to go for any repairs....... They fix one incorrectly then break something else and say it's your fault........ Pay extra and go to a legit repair center... You think you're saving a little bit but you're spending a lot more ..... Not to mention Cesar gets nasty when you confront him about their shotty work read more

This was an amazing experience. I alway crack my screen and hate going to these places. I went there and they fixed it quick. I then brought my wife's laptop that I thought was a lost cause and they got that up and running too. Definitely will come here moving forward for my Compu needs and will refer to all my friends. read more

The repair technician gave me the best price for fixing my iphone as well as finished the job within a matter of an hour. He had all the parts available at the time of the job. Im a happy camper! read more

The place is super sketchy looking. He doesn't have parts there "someone" brings him the parts. When I went to pick up my phone he kept saying the battery was too big and that's why my screen broke but I told him I dropped the phone but he insisted it was the battery. My screen broke because I dropped it but he knows better than I do. I got phone back with the new screen and it worked for 10 minutes. I brought it back and he said it was because of the battery. A problem I never had before. My guess is he switched out my phone battery for a bad one so he can sell me a new one. There's no way for me to prove that but it's fishy that all of a sudden my phone has an issue it never had before. Go somewhere else don't be seduced by the cheap price like I did. Cheap Price = Cheap Work, which costs more because now I have to buy a new phone. read more

Great place to fix phones. I came in to repair my iPhone, it took less than 20 minutes, I was also provided a screen protector for cheap. Cesar did an amazing job, I would recommend this shop to anyone, great satisfactory. read more

I'm super happy with my iPhone 6 repair at this shop. The service was fast, friendly and affordable for the time it took to replace the screen. I was able to drop my phone off, do some shopping, and pick it up within an hour. My phone looks and works great! I'll definitely use this place again. read more