I had concerns about this practice because it is in Winter Park, and given the area, thought they…read morewould be more of an "elective" practice, and not focus on actual medically needed appointments, but I needed treatment, and this is one of the few providers that take my insurance. Well, they did not disappoint.
Upon my arrival I was ignored by the front desk receptionist, except for a dirty look from the receptionist because the door slammed, which was an accident. When the receptionist finally decided to get out of her chair, and check the sign-in sheet, I had already sat down, and then she called me back up (I have 2 artificial hips, so getting around can be difficult) and asked for my cards. I told her I was waiting on my physical card, but I had a picture of it, if that was ok. She was hateful and told me no, I'd have to email it, WHICH WAS WHAT I WAS ASKING. From there she became very combative, and I advocated for myself, while trying to comply with her directions, despite being treated like a dog. Additionally, I had an appointment for 915am, and another patient, who had an appointment at 930am was taken back before, me as well as other patients that came in after me, whose appointments were scheduled later. I wouldn't be surprised if that was due to the receptionist.
After making me get up and down several times for my cards, and paperwork, after I advised that I had artificial hips and I was having difficulty, another woman, who could barely speak English came out, and told me they would not be treating me, and didn't give me a reason why.
After the way I was treated by the receptionist, I was already contemplating leaving because this was not the way to start new treatment with a new doctor. So, instead of arguing, I just left. They clearly cater to the elective patients in Winter Park, and don't really care about the medically needy patients, or the hypocritic oath that the providers take when they get their license. Judging by the prior review, I'm not the only one to have this kind of experience, and I'm sure the positive reviews are the staff trying to CYA.
Again, This practice is in an upscale part of town, and clearly caters to its elective procedure patients, and treats its actual medical patients like garbage.