Had the opportunity to work with Vivianna Esquivel at the St. Paul branch, and I can't say enough…read moregood things about her consistent follow-up, professional demeanor, and overall care/support regarding a complicated loan process. Instead of just letting the initial process fall through the cracks, she offered soulutions to get around the obstacles surrounding my loan. While some bankers would have closed the door, she diligently worked with me to find the best case scenario and secured my transaction. Plus, she likes her job! It was very hospitable and a friendly "can-do" apporach that sustained my trust in doing business with Wings in the future. Way to level up, Viviana! :)

I love how you are greeted and feel at home here , Jennifer welcomed me in and got me hooked up…read morewith theola who did an amazing job getting me in and out and really going over everything thoroughly so I understood everything . THANK YOU

Love this bank. This branch especially is very clean, nice and has an awesome Keurig coffee machine…read morein the waiting room. I like it much better than the busy St. Paul location.

Completely ineffective at banking. Customer service is…read morehorrible. Web site I use frequently now flags fraud. Locks up my card. They told me nothing they can do yet they are the ones who placed the fraud and lock my card. Inconsistent explanations. !!! Dont use this bank !!!

Trustone is amazing and the people are so helpful!! Remember everyone's name and goes above and…read morebeyond!!

I would give them zero stars as they made a mistake by taking $350.00 cash I gave them to deposit,…read moreand they didn't, and continued to take $350.00 out of my account. This was May 8, 2025. It is now a week later and I still do not have my money back. Freaking cashier did a horrible job. Also if you try to call them, good luck because they are short staffed and NO ONE ANSWERS THE PHONE. When you finally get through, you Are told they will call you back but NEVER DO. THIS BANK SUCKS AND THEY HAVE NO CUSTOMER SERVICE -- it was all their fault but I am the one paying the price

Thank God Almighty I'm free at last, free at last…read moreBye, bye Wells Fargo This review is not so much for this particular location of Wells Fargo as it is for Wells Fargo as a whole and they suck on the hole. Go back 7 years ago or so and I arranged for an auto loan through Wells Fargo with a private seller on Car Soup. Went to the WF location in Eden Prairie to finalize the deal. What should have been a half hour (tops) deal ended up being a three hour ordeal. They could not get in contact with the regional office or corporate office or wherever in order to finalize the transaction. While we are waiting and waiting, the Wells Fargo lackey there pulls me aside and solicits me for a personal line of credit. Told him no, not interested. Thought that would be the end of that. Week later or so get a letter from Wells Fargo saying thank you for opening your personal line of credit. WTF? That shady mofo. This was many years before they got completely busted on this bullshit business practice. I knew back then I wanted nothing to do with them anymore. Unfortunately, I had my mortgage with them. Ugh. Transfered all my money to my local credit union, but kept a shell checking account for many years. Finally got rid of the mortgage and decided to be done with them. Went in to the local branch to cash in some coins and close it all out. Get to the front of the line and told they don't have the change counting machines anymore. Are you f'ing kidding me? This is 2017 and you are going backwards. Instead, they make you count and roll your own change before they will give you cash. The gal that I closed out my account with was friendly enough, but insisted on counting and rolling the coins for me. I was like if it is going to be more than five minutes, no. She persisted, and I relented and Wells Fargo wasted another half hour of my life. So glad to be done with them. Bank small and local! Peace!

I have a retail business PawnWorks (www.pawnworks.com) nearby on Highway 13 in Burnsville and come…read moreto this branch for cash. Very friendly staff and great service every time.

Made a large deposit yesterday. Was told a certain amount would be available, and the rest would be…read moreon hold for a few days for processing. However, today I find out that they made less available to me, are making me wait longer to receive my money, and have caused an overdrawn account. Customer service didn't really seem too concerned with my issue. I've had this account for a week, and I will be closing immediately after my money is available. Horrible experience with this bank. Will not be using them again.

Had been an US Bank Customer many of years ago - now I remember why. Extremely poor customer…read moreservice (but obviously still want - expect your $$$). Due to en extended bought with Covid (I am immune compromised) had stopped by this US Bank for assistance: I am receiving MN Benefits due to my health crisis (thru US Bank) - I had traveled to this location to only be told "your not a US Bank customer - we deal only in the plastic." Was the response I received when I had requested "US Bank" to deposit the PAYROLL check into the card. Then , once again it was made VERY CLEAR I was not a US BANK customer. Then I requested to cash the check. Two separate responses - 1st $7 Fee (followed again with the not being a customer rhetoric. When I agreed to pay the $7 "Service Charge" I was told "we do not cash .... you are not an US Bank customer". This from te manager. Well guess what Karen, MS US Bank manager - the federal government seems to believe I am a US Bank customer. MN Dept of Human Serviced was not pleased with how poorly I was treated (FYI not All disabilities can be seen. Or may have happen while biking, struck by a car & left as road kill.

They are a five star bank. Always quick and get your needs done. Have banked here for 20 years…read moretrouble free.

They do not answer the phone and there is no option to be on hold for longer than like a minute?…read moreAlso can't leave a voicemail or anything so not sure how I am supposed to get ahold of them...

I tried to use the ATM to make a deposit and it wasn't accepting any deposits. So I went to the…read moredrive through and sat for the longest time. Slow service.

A few months back, on a Sunday, I wanted to purchase a high dollar item from an acquaintance, but…read morewe found no payment sources we both shared. I bank at US Bank, she at a credit union, so we looked for the closest open US Bank where we could meet. As a first timer, it was difficult for me to find, unless already knowing it was tucked inside the left side of vestibule of the grocery store. The gentleman assisting me was courteous, and we quickly determined that the most appropriate would be cashiers check, and within a few minutes, it was in her hand.

**THIS IS THE IN-STORE BYERLY'S US BANK LOCATION**…read more I was just in to the US Bank branch at Byerly's in Burnsville, MN. I went in with a non-US Bank customer who was coming in to cash a check drafted on US Bank. The gentleman teller went through the process to cash it, had it signed, took a fingerprint on the check and then as he began to count the cash out to the non-US Bank customer, he stopped and informed the customer that suddenly there was a fee to cash the check at US Bank drawn on US Bank. He then said "oh, you didn't know?" to the person - in a condescending fashion. Needless to say, of course the person didn't know there was a fee because the teller neglected to tell him. I spoke up and stated that I found it strange that there would be a fee for a check draft on a US Bank account AT US Bank. The teller said "every bank charges non-customers to cash a check drawn on the bank when cashing them". I replied that was not the case to which the teller said "well which one?" So I replied that BMO Harris Bank did not charge non-account holders on checks drawn on BMO Harris Bank. His response was "well, no big banks". I replied to him that Wells Fargo does not do this. I expressed concern to him that if I am to write someone a check from US Bank that the bank would either be un-willing or un-able to cash it without a fee. He said it was because cashing checks drawn on US Bank at US Bank was risky. I was floored! I asked him if he meant that the person cashing the check was possibly a criminal and that was why it was risky or if it was because US Bank might not have the money to cover the check making it risky. He told me "I don't understand your thinking". The entire time, he was snide and rude to me - making me feel not at all like a valued customer of 20 plus years. I ended up signing off on the check so that it could promptly be cashed as a second party check (apparently that is no longer "risky"). Needless to say, this experience has made me VERY skeptical about using US Bank for my banking needs. The bank charges clients for a checking account, collects interest on the funds I deposit when they loan it out and then tries to charge the person I issue the check to if they would like to tender the check at US Bank. This goes FAR past double dipping and is not only TERRIBLE customer procedure but possibly predatory. Add to that the unprofessional and degrading demeanor of the teller in the Byerly's Burnsville, MN US Bank branch and I am made to feel VERY unwelcome and VERY unwanted as a US Bank customer for either my personal accounts or my business accounts.