My mom was living there after a year or more when we noticed mom's memory slipping. It was not…read moreimproving. We talked to management to let them know we found another place for her to live that takes care of her specific "Alzheimer Needs", such as meals, bathing and medication assistance doctors appts. & anything else she needs. We told _______ we are paying the down payment today. We went in her office to discuss our options. We were told that Fairwinds has staff that comes in residents apartments to help with everything I just listed above. Man we were happy ! As we didn't know how mom would have handled the move. We were so relieved we didn't have to find out. All her needs would be met! We were very honest and upfront about mom's condition. We said sure let's do it! Mom can stay in her own apartment that she knows. GREAT! We were so happy and ________ made us feel like this was the right decision. We were told the extra cost and felt it was justified because getting her bathed is a chore and we are not caregivers & really didn't know how to bathe an elderly Alzheimer's mom. Mind you she was only 98 pounds but she was feisty and would speak her mind and fly the bird at you sometimes. In less than 48 hours she was comatose. She wasn't walking, we don't know if it was by choice or she forgot how. This went on till we secured her a spot at Fairwoods; they specialize in Alzheimer's/Dementia care. By the time the "NEW" home came to evaluate her she had lost a considerable amount of weight. We had to get her out of there. She either clashed with _______ or just was stubborn and shut down. Update now... has appetite is back, she gained weight, is actually getting herself down to the recreation room to socialize. We don't know if she thinks she's out on the town or what! But a very happy mom now!

The Care Quality is great and the drivers are outstanding!! The facilities are great, clean and…read moreprofessional. The staff are all great!

I understand that most people will never be satisfied with the care that strangers give your loved…read moreones but I would never recommend Pacifica. We've recently moved my Grandmother and are desperately trying to get her healthy again. My Grandmother did not get needed medication for 3 weeks, it ended up being stopped suddenly which made her anxiety and dementia exasperated. When trying to talk to any staff, NO ONE EVER TAKES RESPONSIBILITY. It's always someone else's fault, that no longer works there. No apologies, no accountability. We were also told that when my Grandmothers LIFE SAVINGS had been exhausted she would be able to continue staying at Pacifica on Medicaid. Concerned because there had been SO many things that changed or were not true, we made an appointment to discuss this and other issues. We were immediately told NO she couldn't stay and again, It was the old employees fault for telling us that. It was always filthy, they are always short staffed and the urine smell is awful. When we moved my Grandmother out it became even more obvious how poorly she was cared for with the amount of dirt everywhere. They are building MORE houses and I'm wondering how they will be able to handle more residents? If you're lured in with the new construction, be sure you go over every single detail, because you can not take anyone's word. And if you have a loved one move in, be sure to be there every single day, be there for every doctor appointment, make sure you are aware of every medication. Basically, micromanage every little detail because you can not trust them to truly take care of your person.

I am so disappointed in this facility! When my dad and I first moved my mom in everyone was so nice…read moreand now I just realize it was because we were a cash pay family and they found every way to get more money out of us and not tell us why and they're so quick to take your money but as soon as your loved one passes and you have questions of why you're being charged for a month of care after they've passed away no one will call you back. These people have these fancy titles like Kirk the executive director and Vonnie is another director, then Steven apparently regional director down in the Billing office in San Diego. Not even the courtesy of one call back I've been calling these people for weeks. I've been nicely asking them to go over things with me and Kirk was very rude to my dad. He had just lost his wife and all they care about is money this place disgusts me. They're trying to charge us to renovate a room after we left it better than we got it. It was cleaned and the items were removed. These people only care about money. Be careful before you put your loved one here they'll act nice to your face, but as soon as the money stops, they could give a crap about you or your family! So to all you people over there with the fancy titles, you don't deserve them. You don't have the courtesy to call a person back asking for you to explain why you're charging for care and room and board the month after the person has passed away. This is a violation of CMS and Medicare. All you to say is refer to some paperwork, but you can't tell me which paperwork and where it is, you guys are a joke. I've been patient. I've been calling for weeks leaving messages. No one can call me back. You guys should be ashamed of yourselves. I'd like to thank Heidi, who has been able to help in her capacity and Jennifer the nurse at the location but other than that once the titles get higher, you people are despicable treating an older man who had just lost his wife like he's stupid and shove him out the door with an excuse of go read your paperwork. not acceptable! Watch out for Kirk. He cannot keep up with his lies. He says one thing to somebody, and then says something to somebody else he contradicted himself to me in the same day. We did read the paperwork and this phony language that you said is in there it's not there. I'm asking you to show me where this is why you're keeping over half my dad's money with some phony scheme of you're allowed to charge him for it. I have a bill showing charges for room and board for March and my mom passed away in February...horrible!

My mother lived in this home for 6 years and was very happy. Before moving in, she had told us she…read morewould never live anywhere except with one of her children. Yet it wasn't long before she felt it was home, not a care facility. She had great support from all the staff. They cared for her as if she was part of their own family. And they created events and meal experiences that built friendships with the other residents. In addition, they were diligent to give her the best physical care, mindful of all medical issues and quick to respond to any changes in her health. I am very grateful and would recommend Courtyard to any one.

Our mother has been a resident since May 2018. There has been continuing concern within our family…read morefor the quality of medical care provided by their resident nurse and staff. We have observed numerous instances of inconsistencies in properly following both internal procedures contained in her specific care plan, and the orders requested by her physician (an outside healthcare provider). Of significant concern are our observation that medication management (e.g., administering daily prescriptions, inventory and control of medications) is inadequate. For example, staff often deliver medication and a glass of water to her room without staying to ensure she actually takes each medication of which has occasionally resulted in family members finding pills in her bed sheets or on the floor. There are simply too many occurrences of concern to list here. Otherwise, a very nice community.

We moved my Mom to Aspen Sept 1 of 2020, still had Covid restriction so she was given the…read more"quarantine" room, a private room. She settled in ok, care givers were great but communication between myself, and management was frustrating...then original owner sold facility. New owner switched up management, hired a new facility manager and what a difference. I was was kept informed, everyone felt more personable, more relaxed. They go above and beyond, I mean way beyond. That staff is exceptional, actually not staff but family. Today is Monday, my Mom passed Friday night 8-1-25, she was 98 and 7months, still a smarty pants. Caregivers and Hospice employees came in on their days off to hug her with tears. Can't express how much I appreciate Aspen staff. She loved them...I love them. Don't hesitate to check them out

Lifecare Center of Coeur d'Alene has provided excellent care to my parents over the last couple of…read moreyears. The facility went above and beyond in making accommodations for them. My mother had many needs and was sometimes difficult, but they always provided her great care with compassion. They were very supportive and compassionate during her passing and continue to take excellent care of my father. I highly recommend them for anyone looking for a kind and caring place for themselves or a family member.

I've worked for Life Care Center of Coeur d'Alene since 2009. I decided to branch out and take a…read morejob elsewhere but I missed my coworkers, I missed our amazing residents, and I miss the building. I returned in February 2018 and I was amazed that the building was even better than I remembered! The entire facility had been upgraded, we still had most of the amazing staff that was there from 2009 and I had the privilege of meeting and working with new employees. We have such an amazing team, nursing staff who truly care for residents like they were family, and a phenomenal rehab team that will make a huge difference in your recovery! When you place your family at a skilled nursing home, whether it be for rehab or for long term care, you should feel like home when you walk in the building. You should see a clean facility with content residents. You should be greeted at the front door with staff who help you with any concerns. I know there are negative reviews out there, but from your first step in to the building you will see the difference. We aren't perfect, but we do learn from our mistakes and we educate to make sure that our residents have the best care possible. The best feeling is when we get to see our residents successfully graduate from our program and walk out of the doors! Life Care Center of Coeur d'Alene is a great place to stay, a great place to work, and I welcome everyone to come tour and see the difference!

Up until early this week, my mom was a resident of Northstar. She loved her apartment and the food…read more Family was always welcome to participate in the activities with her. They just finished an exterior remodel and are currently refinishing the interior common areas. The staff was friendly and very helpful. After touring numerous facilities, this one was hands down the best. She lived on the independent living side. My daughter would occasionally stay with her in her apartment. It was the best situation next to having her own home. To the staff thank you for the care you provided while she was there.

Amazing, loving staff work at North Star. Residence always seem very happy. They have plenty of…read moreactivity activities and outings for the residence to enjoy. North Star is a fabulous place to live.

Super unprofessional management and staff. Homes are left with scarecrow crew at night time…read more Sometimes during the evenings there is nobody at all in the home and a fall happened and there was no caregiver available. My friend told me that someone fell and there was nobody there to help them. The turnover and people that work there is under 90 days. I would not recommend this assisted-living at all. There are way more assisted-living in Coeur d'Alene that are so much better.

I have a family friend that is unluckily at this place. I would say to be fair that the nursing…read morestaff is average. They are probably not the worst but also not noteworthy. I have had two underwhelming experiences with the reception staff. For lack of a better way to explain, I would say that they are almost gleeful about not helping. If I have any say on other family members or friends, I would take them anywhere else even if I had to drive 50 miles further.

my father was taken here after breaking his femur and requiring rehab to be able to return home…read more This facility is awesome. my wife and I were concerned after reading the reviews and heading to Spokane to support our family. I admit we were jaded thinking terrible things about our dad and what was happening to him. At every turn we are impressed with this rehab. I would name drop the superior people working here but just look at the whole staff roster. Everybody here shows friendly compassion and skill in treating patients kindly and respectful. I hope my children choose this place for me should I ever end up in this situation.

Rude, unreasonable and unpleasant people to deal with. Very unprofessional. Do not put the best…read moreinterest of their residents first. Not a place I would ever want to be at.