They were nice and kind but VERY pricey and expensive and the experience was fine just pushed for money, money and lots of money

I would have rated this a good experience BUT.... A day before leaving on a 10 day trip i broke a tooth. My regular dentist was on vacation and I had to do something before my own flight out of town. Aspen Waterford lakes had an appointment available and I took it. X ray and exam plus a prescription for antibiotics and pain pills resulted. The tooth didn't hurt, it was dead but there was a small absess. My dentist would be back before i would be so i would get it fixed for good upon return. I asked Aspen to send the Xray I ALREADY PAID FOR to my dentist. They said that requires a corporate approval and 7 to 10 day delay. I have never heard of such nonsense, I have an ABSCESS and the Xray is my property and easily transmitted. I went to the office so there was no doubt as to my identity and all i got was a very fuzzy print out of the xray. My regular dentist said he would X ray it for free if necessary to compensate for the absurd situation, he took care of my tooth the next day. I can only assume that the delay was meant to inspire me to get Aspen to pull the tooth rather than my regular dentist and if that is the case they put profit over the proper and standard care a patient should enjoy! In any case I will NEVER trust Aspen again and that's a shame since as i age i might need a dentist closer to home ( My guy is 45 min away near where i used to work) .In any event they wanted me to wait a week for a mother may I approval from some corporate minion while an absess festered untreated in my mouth. Any company that would even suggest that is not to be trusted with treatment no matter how good their dentists are! read more

Money is their only priority, got implant dentures all on 4 on top, all on 2 bottom, it took 1 year of many broken lowers to get the bite right and replace the top denture, but when the top was fitted the "dentist" at the time force removed it and I heard a crack in my jaw, a few day's later when removing the top denture the implant that I heard Crack came out of my jaw with the denture, I now have another one that I'm going to have to have removed, it's already loose and most of the way out, I wish I never did the implants now, Aspen in Waterford lakes took advantage of my pain for the money! It's been 5 year's and not worth the money, 25000.00 and counting! I wish I had just went with conventional dentures. I will not give them any more, going somewhere else to get this one removed and once all of them come out I will do conventional dentures, but not with Aspen! read more

Horrible care they only want your money and tell you to get stuff done that doesn't need to be done

If you are part of the dental team on Lee vista. I want to tell you do not use them. The dentist was very polite but his office manage is not. She says to'e she does not answer to Antone. She is in charge. I request a phone call from the owner and she decided me of that. I was told his was a great dentist by a co-worker so I went. They don't check what the insurance will pay before you go. So they charges to build up even thought you tell them I can only afford what my insurance will pay. I am here to tell you more stories. She told me that the dr will not call me back cause he is to busy. Also the dr is the owner and has a right to know how I was disrespected. I will follow this up with the dr some how I promise. He will not grow his business with the disrespect they gave me. read more

I came here for a single broken tooth and left with a total mess. Not only did the treatment fail, but I ended up having two teeth extracted. I was pushed into a 'sky-high' expensive plan with absolutely no alternative options or flexibility--it was a 'pay upfront' or nothing approach. To make matters worse, I was left with a 'temporary' fix that is functionally useless. This practice felt more like a high-pressure sales office than a healthcare provider. I will never return and strongly suggest looking elsewhere if you value your teeth and your wallet read more

I went there because I had pain in my gums to the point that my face swelled. The front desk clerk and the lady who took the dental x-rays were professional. A dentist hygienist talked to me about my dental X-rays. At the end they suggested periodontal scaling and wanted to charge me $4,200 dollars. They were only interested in lining their pockets instead of actually helping me, since the average cost for periodontal scaling is $200 to $600 dollars. They are a rip off company. read more

Horrible customer care refused to clean my teeth unless I agreed to a more severe and expensive procedure

I went in for the "free" exam and consultation but did not proceed after I read the terms in the contract. I didn't trust them.

This is the worst dentist I've ever encountered. He kept money for work he didn't even start because I refused to sign a waiver saying I would not sue him. If Jere Gillan is still there, I strongly recommend you go elsewhere. His cosmetic work is horrible and all that mattered was money and getting me to commit to unneeded work. read more

Won't ever be going back here be aware. They make you schedule an exam before your cleaning and they force you to do them as separate appointments. So you'll have to leave work more than once! The front office has communication problems, seemed disorganized in important matters and when I tried to call them recently they told me they had to call me back with no reason and hang up very fast. They said they'd call me back in a few minutes ... they called me back hours later near the very end of the day. I went here 6 months ago but after my last experience I decided to go to another dentist. During the new dentists exam, they told me I had some concerns for decalcification and staining near the gums of some of my molars. I asked the hygienist if this was something that can happen from my last cleaning and he said that this type of concern would be noticed for awhile. So either Aspen didn't know or didn't tell me. I am also concerned that the hygienist in training that cleaned my teeth at Aspen 6 months ago damaged my teeth and that's what caused my current issue. They gave me the longest cleaning ever and we're scraping VERY HARD and for VERY LONG in the places that I am now having this decalcification and staining. I take very good care of my teeth. This was not a problem I have ever hard before going to this Aspen location. read more

No one has contacted me as stated in the message from Aspen. I aspirated food twice in about 10 days. Once while eating soup!! No teeth. No peace. No hope. read more

I have been to many Dentist in my 86 years. I find that Aspen in Waterford Lakes to be more then I expected. From the front office to the professionalism of the dental helpers to Dr. Dentist themselves. They care about the patient and helped in all aspects of the service. The only thing that I can say is thank you for the wonderful professional Service. William Sentner read more

Horrible treatment of my 82 year old mother. She went in because she had a wisdom tooth that was hurting. She had an infection and it needed to be pulled. They did X-rays and had her sit down to go over pricing. Right out of the gate the lady says they can "give her a winning smile" for $41,000!!! She was floored about the price and embarrassed as the whole discussion takes place out in the open, not privately. She asked how much for just the extraction and was quoted $1,400+. They also told her she had to pay upfront and charged her credit card. She left pretty upset and called me. She tried to request her records from Aspen and cancel her appt. They told her she would have to come in to get a paper copy or the digital files could be sent to the other dentist in 7-10 days. Really? They tried to stall her while she is in pain. BEWARE the common denominator of all their bad reviews is Aspen's predatory practices and over charging. I was able to find another oral surgeon, Dr. Bower at Central Fl. Oral & Maxillofacial Surgeons. They were AWESOME and the charge came out to $296 all included. I have filed a complaint with the BBB. And surprise, Aspen is not BBB accredited. But they do now have a review there as well. read more

The business billed my CareCredit card $13,000 dollars without filing insurance they participate with. The Baldwin Park location would not return repeated phone calls to address the issue and I was on hold 20 minutes with the corporate call center who could not explain why my insurance was not billed. CareCredit charges 33% interest so it gives the appearance of unethical billing practices. read more

Went in for a first time visit to see what was causing my tooth pain and they just told me to buy a water floss. I then asked if I was going to get a cleaning and they said the person was out for the day who does cleanings. What kind of dentist office doesn't have anyone for that mid day? read more

Pros: The Doctor was nice and the Hygienist was very thorough and gentle. Cons: - Took the morning off for a routine dental exam and cleaning. - Arrive ten minutes early, sit in the waiting room for twenty minutes, and my appointment is canceled. - They said that they reached out to me, and yet there's no record of said call on my iPhone, which keeps meticulous records of every call. - Then it's rescheduled and they give me an estimate for double what it should be, which they later admitted was incorrect. - They were able to take me within the hour, but my total visit was two and a half hours for an exam and cleaning. - The X-ray equipment looked damp and gross. People: Fair Process: Awful Product: Good Quality: Good Quantity: N/A Value: Fair Cleanliness: Good Ambience: Good Timing: Awful Attention To Detail: Awful read more

Aspen Dental - Orlando, FL - Waterford Lakes - Nope! That's not going near my mouth! - Oral Surgeons Near Me - Orlando, Florida

False advertising. Ask for prices they say after you see the doctor. Wait two hours to be told they were 1,200 I showed them the ad that said 299.00 per arch for new an existing customers. Total rip off go down the street to affordable dentures for 375.00. Beautiful new teeth at an affordable price. read more

AVOID at all cost! These people are a bunch of crooks. They charged my mother $10k for dental procedures that never happened. Worse, they gave her a run around on getting those charges reversed. Then they made her dentures she never ordered ....another round of charge - $2k, that need to be reversed. UNBELIEVABLE!!! The time it took to call and undo things caused so much time and stress for my mom. They will take advantage of patients, particularly the elderly. STAY AWAY!!!! read more

I want everyone to know about the great work Aspen dental on Baldwin Park in Orlando FL. Have done for me the staff are all professional. Dr. Yana is magnificent. And my Angel the head of all Orlando denture technician Edgar is the greatest miracle tech ever. He returned my smile and my confidence. After so many dissapointments this gentleman has done what I thought no one could. I have the smile I had when I was younger. I encourage all who are thinking about getting your smile back. To go visit this location. Recommend them %. Thank you Aspen at Baldwin Park. Blessing's to all the staff. read more

I would give zero stars if I could. My grandfather went here to get his teeth pulled and dentures made. It's a been a nightmare. They gave him a temporary set that didn't fit properly and left him unable to eat for months. He was told time and time again he was ready for dentures only to be then told he had to have additional teeth pulled that were left in. It was close to a year before he received his first set of permanent dentures, they did not fit which I realize can be common and it may take another attempt to get them correct. They were then fitted at least 4 more times without any success and after over a year of dealing with this incompetence, they informed him they couldn't help him anymore and he would have to drive to another doctor in Kissimmee or they could take their dentures back. My grandfather decided to allow them to take the dentures back and no longer deal with this office for fear of further issues. After all this, he still can't eat properly because he has no properly fitting dentures, temp or otherwise, and he's out thousands of dollars. I absolutely would not recommend this office to anyone. read more

This place is absolutely horrible with rude staff. It took over an hour to see me from my appointment time even after I arrived earlier than my booked time. They did not communicate what was going on, confirmed insurance would cover then charged me $200, and they never answer the phone! This place is a nightmare if I could give zero stars or even negative I would! read more

Loved the people there but had issues with getting accurate pricing before I was receiving service. I set an appointment, someone called to verify my insurance, I went to the office and asked whether or not my insurance was accepted I was told it was, then while signing paperwork I asked if there's any way I can know how much my visit would cost, only then was I told my insurance isn't covered and it would be $250 but since I asked for that information before I signed the paperwork I guess I was offered the visit for free, which I respectfully declined. So not the most customer friendly process. It has nothing to do with the people in the office, lot's of medical institutions in America operate the same way if not worse. I'm sure there is great quality work here, just make sure you verify... and I feel like this should be common sense. But like know what you're paying before you agree and receive the service... right? Like you'll never agree to buy and eat a burrito and then afterwards be told how much it costs just doesn't really make sense. read more

Just got off the phone with billing tell me I owe them money for a appointment over a year ago. They tell me I owe for a "cap" that was put in my mouth....... I don't have any caps in my mouth! read more

I'm dentist shopping so I scheduled an appointment for a cleaning. The staff was very good and very professional on the x-rays and exam they say I need to see a periodontics dentist because I have some slight stuff going on. They refer me to one who is out of network. So I go and they confirm the same thing. No immediate issue but I should get something done at some point. But because they are out of network I decide to hold off until next year. Thinking I will just go back to Aspen and get the regular cleaning that is covered at this point. I call to make an appointment and I'm told we cannot see you because we referred you and we cannot down grade your treatment plan. So now I'm left with no option but to go look for yet another dentist. Aspen Dental IS NOT HELPING ME GET TO WHAT I NEED RIGHT NOW. read more

I would definitely have given them a 0 if that was possible. They charged me TWO years later for a dental exam and then on top of that I was double charged. I spent several attempts to call them and was either told by an automated message to call back or I got hung up on. This is one of the worst businesses I've ever had to deal with. read more

Corporate profit machine. They force you to do multiple appointments. They up charge you on cleanings based on time, when it should be based on the condition of your teeth. read more

I'm so upset with the work they did on my tooth my mouth taste like freaking metal when I specifically ask them what kind of filling they use they said the white filling not the silver. After they finish doing the filling she also never polish my tooth at all it was rough. I'm so upset I would never recommend to go here again she even file down my other tooth by mistake.. And I asked him about my little small cavities all they said it was try to take care of it.. read more

I called a day before my appointment to reschedule due to my job schedule and they want to charge me $45 to reschedule....meanwhile, I've had this same dental office cancel my last dental appointment the same day I was scheduled to be there without an apology. read more

Let me start by saying, I went to this office for a swollen issue with my gum, and I knew it was an infection and needed attention. After waiting for a short time, maybe 25 minutes I was taken back for xray's and a plan apparently. The nightmare begins: After the dentist looked at my teeth, I was told all my teeth had to be taken out and replaced with dentures. I was sent to the office manager to discuss numbers for different types of dental implants. Due to the fact I was recovering from breast cancer and many, many bills every month with only my retirement benefits to live on, I was just praying I would be able to handle this new financial burden. Let me also say this office was aware of my cancer history. I will refrain from using names but as I said it was the OFFICE MANAGER. She was working on figures and finally hit me with the first quote. $50,000, for a new beautiful smile. I honestly thought she was joking with me. Being in customer service for 47 years with many high profile clients, I truly know how to read people. She was at that point trying to see, if I was rich or if I was poor. Totally threw it out there. Next okay lets see it this will work for you, one implant at $26,000. Excuse me why are you wasting your time and mine. Did you forget I have tons of medical bills from breast cancer? She then tells me lets check to see if you can get some CREDIT. Credit was allowing me a very low loan, with very high interest rate. Okay let's now go to the next denture we can do.$12,000 and it must be paid prior to ANY SERVICE is done. She also told me that I would not find anyone cheaper than this office. I walked out feeling shattered. At the time I was in a lot of pain and very afraid as the dentist said your teeth must be removed as soon as possible, I am very worried for you. I tried to overlook the sales pressure of the office manager and left. I being the person I am sent an email to thank her for taking the time to just say thank you and the dentist for your time and input. ALL FAKE, FAKE,FAKE. Never emailed me back to try and stay in touch. I then called back to that office and asked for her, asking her if she got my email? She simply said YES, and nothing else.... I responded oh okay and that was the end of the conversation. This office is certainly setting themselves up for failure with people like this., When your more concerned about your big sales commission than the best for the client. YOU WILL LOSE. I have found a new facility with a young female dentist that has in fact assured me that I did not need all of my teeth removed. Starting me with deep cleaning and wow believe it or not. THIS OFFICE IS CHEAPER. It is unfortunate that before I found this new amazing dental office. I referred someone to this Aspen office and they treated him like a low life and charged him over $700.00 to remove a teeth that took 5 minutes to pull. read more

I want to thank DrKelly for making my teeth perfect!! And the staff as well. The office looks so nice since the upgrade ty for taking the time to make my smile perfect!!!! read more

Went in for serious gum irritation and discoloration. Dentist was extremely pretentious and looked at it for all of 2 seconds before telling me I have severe gum disease and I needed to come back. offered nothing further. get to the front desk and they say it'll be $10,000 for treatment and added on invisalign i did not ask for or agree to. obviously said no thank you and left. went to the doctor and got antibiotics for a mouth/gum infection and everything looks normal now. saw a new dentist who said i definitely do not have "severe gum disease" and had an actual infection eating my gums and couldn't believe they didn't prescribe me antibiotics. would give 0 stars if I could. read more

10/10 Dentist experience. This location is an entire crew of women, from Wanda the receptionist who answers the phone with kindness, to Rose the dental assistant who helps you overcome any fear, very personable and sweet! Then the Hygienist Susan was QUICK, witty, and got efficient results! The dentist Kelly then comes in and didn't pressure any unnecessary work, simply was informative, Kind, and bubbly. Then you see the office manager to discuss plans and payment, again you're met with KINDNESS, PATIENCE, & KNOWLEDGE. I have no insurance and a phobia of doctors office, and I'm excited for my new oral health journey. If you're considering going to the dentist and haven't been in awhile definitely the best place to Start! -CR read more

I broke a tooth on Monday, and called them after hours, they were able to get me in the next morning to do the exam and x-rays. My exam was nice, the hygienists were kind and made sure not to hit the tooth that was broken. The doctor talked to me about the issues that I have and what needed to be done to get me back to 100%. They were also able to accommodate me with the same doctor that did my consult for the extraction. Bless her for being able to get my tooth out with minimal pain on my end. I'm not the best dental patient, but she checked in on me multiple times during the procedure. The only reason I'm not giving 5 stars, is because they had a bunch of interns there, that were kind of lacking when it came to helping. The man who helped my doctor was a little inexperienced. But otherwise, everything went fine! read more

Wait time was not long. As a new patient I came in with my paper work already done and in hand. I walked in right in at my appointment time and did not wait more than 5 mins. Don the dental assistant is the man! He was extremely nice and introduced himself to me with a firm hand shake and was around through the whole process. Letting me know what I'll be doing next, who will be seeing me and why and checking on me while keeping me constantly updated. Everyone I met was extremely nice and polite offering hand shakes. The doctor looks very young but is extremely knowledgeable, kind, and seems to really care and stick around to answer all of my questions and did not seemed rushed (let me tell how much I appreciate this especially in a doctors office). I really appreciate all the wonderful customer service. From the moment I walked in through the whole process. Also, I couldn't help but notice how extremely clean and how everything is immediately sanitized in the office. I'm embarrassed to say I haven't been to a dentist in a good minute. But this whole experience was a 10/10 compared to all other doctors offices I've been to in the past. I was referred by someone and I am so happy for that recommendation. They have just earned a life long customer. Ps an older customer really stepped up her game and bought the whole office Starbucks. I thought that was really sweet. I also wanted to add that I noticed a sign in the office saying that their prices are competitive so it's like Walmart in prices and Publix in customer service. Win-win! read more

Aspen Dental - Orlando, FL - Waterford Lakes - TVs while in the chair. Nice and distracting. Especially for those like me who are not a fan of being at the dentist. - Oral Surgeons Near Me - Orlando, Florida

Wait time is long and the front desk woman is very unfriendly. Aspen is also very sneaky with charges. They failed several times to disclose about other items they will be doing that is not covered by insurance including "prophylaxis" and fluoride treatments. Very shady business practice. read more

My wife's cap fell off twice before they finally got it installed correctly. After billing our insurance incorrectly they never received payment. They never rebilled our insurance for over a year. Now we have different insurance and they won't pay. Because of their incompetence they have now turned us over to collection. Poor work and poor billing practices has made this the worst dental experience of Our Lives. We will probably be seeking relief in court. Our advice is to stay away from Aspen Dental at all costs. read more

Had an appointment they made me wait outside for over an hour waiting then rushed me through the process to tell me I needed to give them $10,000 with no payment options at all just if u want ur teeth fixed find a co signer... not a very good feeling knowing these people could care less about u. The place was new looking and the staff acted nice but they don't care about u as a person at all!!!! There just hustling people and if u meet there sucker criteria then ur getting a huge bill would not recommend this place to anyone!!!! read more

Had the most upsetting dental appointment at this place. Last week I had my very first appointment at Aspen dental at 7 AM so I thought I would be the first person in and out. When I get there there are a few people already in the waiting room which is fine, they took me back about 7:20 to finally get x-rays done. The lady was so rough that I was sore for 3 days afterward. She also kept saying "one more picture" I guess she couldn't get it right. Then I was put in the room and she informed me that the dental hygienist would be in to check my teeth, I would get a cleaning, I would speak to the financial advisor, then the doctor would see me. So before anything was checked, I already was told I'd see the financial advisor which was a red flag for me b/c I have insurance. After waiting about 15 minutes I asked how long much longer it would be because my husband's appointment was supposed to be right after me and he had my kids so we needed to switch kids. So she told me it will probably be another 45 minutes, it was already 7:45 at this point I had been there for 45 minutes. Then the dental hygienist comes in checks my teeth, calls the doctor and the doctor checks my teeth and tells me to go see the financial advisor. I'm thinking, for what? I have insurance! So then I go outside see the financial lady and she told me I have to pay $170. Apparently I have two places were cavities could be starting so we needed to do preventive care, which is fine. Although I don't think I've ever paid that much for filling cavities so I told her can we schedule that another day because I was short on time. She said sure that would be great and I asked her if I should go back to the room and she told me "nope that's all for today." So I asked "am I getting a cleaning?" She replied "no we don't guarantee cleaning the same day." So I'm thinking what in the world did I go in for today. If I had agreed to get the cavities done I guess I would have been guaranteed a cleaning? I left so confused. I have never been treated like that before. I have never been told I was not guaranteed a cleaning when that is clearly what I made an appointment for! We cancelled my husbands appt and WILL NOT GO BACK THERE AGAIN! Even if I have to get new dental insurance, no thanks. read more

horrific. Some of the front desk were nice. but the one "in charge" was a huge b!tch!!! They added extra charges and the cavity they filled had to be re done by a dentist that knew what they were doing. Over charged for a cavity they couldnt even fill right. purely disgusted. read more