I was very pleasantly surprised by the professional staff. They do what they say. Lauren was very…read morehelpful.

Although the quality of care is good, the billing process is usually poor. I had to go all the way…read moreto the regional manager to resolve billing issues and get a refund for overpayment. Booking appointments is very difficult. I rescheduled several appointments in advance due to illness and work schedule changes. Now they will not book services in advance for me. I have to call on a daily basis to book an appointment. That is not doable because of my work schedule. They would not consider my circumstances and so I am moving to another dentist. The latest problem is that they will not transfer my records to new dentist even though I sent the paperwork they required over a month ago. I would not recommend this service provider at all. If you do choose them good luck, you've been given a heads up.

I don't know why there are only bad reviews here. They are all nice to me. I love my dentist. She…read moreis so good. The hygiene ladies are nice too. Only the office manager is mean but she has nothing to do with the dental care. Once when I had a mix up with my ride she booted me out to go wait at Good Will. Not removing a star for that though. My fillings came out perfect with almost no pain at all and my tooth removed went perfect too.

Lack of communication, knowledge, payment scam ect...... I have been dealing with them for awhile…read morenow and very disappointed by the lack of skills with there custom lab if I did half ass work like that I wouldn't of had a job. Stay away!!!

This is about the Brighton Road office…read more Honestly, I'm shocked about the negative reviews, but I understand that each experience can be different. Mine was outstanding, so I feel compelled to talk about it. I had to have two teeth pulled and 5 cavities filled. Yes, what a mess--everyone remember to brush AND floss! All the procedures have been completed except for 2 fillings. The staff is always consummately professional, and also reassuring and kind. My anxiety levels for going to the dentist are beyond ridiculous - bordering a phobia - and when I told them this, they did their absolute best to put me at ease (and they succeeded). In fact, this last visit, I opted to have two teeth worked on at the same time instead of two separate visits even though that meant I'd be in the dentist chair for a bit longer. Huge kudos to Bryce for being so kind and fun during my initial cleaning, as well as the other staff members whose names I didn't get. You all really did a great job, and I appreciate it.

I went in with my insurance and a 3k$ loan so I had about 5k$ to work w I told them what I wanted…read moredone my front tooth and another tooth she said ok I did all my appointments and they didn't even touch my front tooth so now I have to pay this loan back for something I didn't even want done yet and now it's going to cost me 4k out of pocket to get my front tooth done when I could've used the loan and insurance I literally made a yelp just to give these guys a shitty review because the front desk lady doesn't know what the hell she's doing clearly thanks for wasting my time never coming back here again

Everyone was great, I was going to get an Aortic Valve Replacement and my teeth were bad, so I had…read morethem removed to avoid complications with my valve surgery! My oral surgeon and dentist was Kembria Mayes and she was fantastic. This is the first time I had multiple teeth removed and the day after no pain or swelling at all and she has been there through the whole process, and everyone has been pleasant and professional, I highly recommend this dental clinic, the only negative thing is sometimes you may have to wait due to emergencies that come in!

I owed $687 my insurance didn't cover. The creepy looking character in finance told me that I could…read morepay 12 monthly payments of $58 to pay it off. And that it would be a soft check on my credit so it wouldn't affect my credit score. So I agreed. LIAR! What actually happened is he signed me up to a credit card with a $3500 limit and my credit score took a hit of 34 points! These are the most slippery slimebags on the planet! Stay far far away from Aspen Dental. They are complete liars! If I could give a zero I would. They don't even deserve the one point.

Good place clean some lady named Connie was nice only negative thing was there was no alligatorsread more

LOVE APEN!! Thank you for all you do! I will be back!! All of the staff is very passionate and…read moreunderstanding that every situation is different.

I received an email from one of the staff at Standish Denture that I would be able to walk in…read morebetween 9 and 11 am to see if a cheap snap in tooth made by Aspen Dental could be repaired. It has fallen on the bathroom floor and broke.. I was able to get a new one made, for the Aspen one was not acceptable.. I had it the next day and wAs referred to Saco River Dentistry for something permanent . I was happy that Standish Denture allowed my service animal to accompany me . Very friendly staff.. Thank you Standish Dental..

Outstanding care by the administrative team! Tracy, Jen and Melanie are kind and gentle and help…read moreyou feel safe going through something that can be challenging. Amazing product! Paul and Andy provide a wonderful product and really care about the quality of their work. The first denturist I saw at a different business was a night mare. Paul made me a top denture and first try in it fit like a glove. I was so relieved that I could smile and my teeth did what they were designed to do. I just had a bottom denture made and it is a process to get used to and there are adjustments that need to be made but Paul and Andy as well as Tracy, Melanie and Jen are making this process the best it can be. I am very pleased with Standish Denture Center and will not go any where else.

I gave 5 stars due to the professionalism & expedience of Dr.Y. She was lovely & so were the other…read moreladies plus the young man at Front Desk, very pleasant***** There's one that needs to be ousted. I had a good experience except for this 1 person that is a "bad apple & can ruin the whole bunch" but...... this was the place our insurance was taken, only, so I had no choice. I had a horrible experience in Newington & wasn't looking forward to another. Everyone was lovely. EXCEPT When I went in the 2nd person I spoke to was the woman in billing. She has zero diplomacy! She has a major Hair across her ASS to say the least. I believe she was at the NEWINGTON practice & was miserable there as well. She brings absolutely nothing to that business except her misery. One of the rudest people in the customer service aspect of Billing. The rest of the Staff was awesome. Dr. Y. had me change my mind about the Aspen experience as well as the other staffer's. Dealing with the wench in billing can change this. She needs to go & the sooner the better.

I made an appointment for a cleaning that I never received. They took a lot of ex rays and…read moreinformed me I needed extensive care in the tune of $5000.00. I just seen my regular dentist six months prior, and had not been told of any if these things aspen explained as necessary. I ran back to my previous dentist . I am very happy with. They are liars and put more thought to their pocketbooks, then patient care. I advice anyone to stay clear of these medical quacks.

I've been to a lot of dentists. I had a horrible experience at Hanover st dental. I came to Aspen…read moreto see if they could fix it. The prices here are so much lower then anywhere else I've been. I've had a great experience with them. Everyone who works there is so friendly and helpful. Dr Steven's is amazing. I trust him 100%. I have extremely bad anxiety and he was so patient with me. Definitely recommend Aspen in Lebanon. I will never go anywhere else.

PREDATORY CORPORATE BILLING MILL--CHECK YOUR LEGER BEFORE PAYING. This facility operates on…read moreaggressive sales commission quotas, upcoding treatments to maximize corporate profits. They assume patients won't read the insurance codes or double-check the math. I went in for a front tooth restoration, but the staff completely ignored my consent to perform unauthorized work on the wrong tooth surface just so they could bill insurance for a high-payout Posterior/Back Tooth Composite (Code 2392). They left my front tooth completely broken. This is the second time this location has worked on the wrong area of my mouth. At checkout, an employee named Tessa subjected me to severe financial duress, refusing to let me leave the building unless I swiped my card for an outrageous $986.40. They claimed this was a "historical balance" for an August 20th cleaning, which was an outright lie since my active insurance already processed and fully covered that visit weeks ago. Their own printed statement proves today's filling was capped at a patient responsibility of exactly $102.00, meaning they overcharged my Visa card by $884.40. Their ledger is completely glitched with a negative balance because they manually forced this fake charge through. I have already called their corporate office and initiated an official chargeback dispute with One Credit Union. Formal fraud and malpractice complaints have been filed with the NH Attorney General's Consumer Protection Bureau, the State Dental Board (OPLC), the FTC, and the BBB. Do not let this predatory branch bully you or touch your teeth. I will get a lawyer up and you should too if you have been a victim or this place! & if you don't get your money back! WARNING: PREDATORY PRACTICE, MEDICAL MISCONDUCT & SALES METRIC SCHEMES. Do not trust this office. This corporate dental chain operates like a high-pressure retail store, upcoding treatments to hit daily production goals. They take advantage of patients assuming they won't look at the billing codes. I went in for a front tooth restoration. The clinical staff ignored my explicit instructions and performed an unauthorized procedure on the wrong tooth surface just to log billing code 2392 (Posterior/Back Tooth Composite) which commands a higher payout, leaving my front tooth broken. This is the second time they have worked on the wrong tooth area. Worse, at checkout, the staff (Tessa) held me under extreme financial duress. They flatly refused to let me leave the building unless I swiped my card for a massive $986.40 charge to cover a fabricated "historical balance" from an August 20th cleaning that my insurance already fully paid for weeks ago. Their own printed walk-out statement explicitly caps my true responsibility for the day at $102.00, meaning they forced an unauthorized overcharge of $884.40 out of my pocket and left my account with an impossible, glitched negative balance. They lie about active insurance to force immediate cash collection. Corporate fraud, consumer protection, and medical licensing complaints are officially logged with the NH Attorney General, the State Dental Board (OPLC), the FTC, the BBB, and my bank for a full fraud investigation. Avoid this predatory corporate mill at all costs.& don't be afraid to report them as well to all of these agencies and get a lawyer if they don't respond with a resolution! they will not get away with this! THESE REVIEWS ARE REAL!!!!! I'll spam with this again and again cause nobody has done anything! nobody's contacted me after I have contacted everyone I can! Olpc has reached back out and is investigating but Aspen has yet to even read my email response back after having someone from managment try to call me not happening what so you can try to lie and get me to help you cover your mistakes! Figure it out! Do your job! All you guys have done is try to reach out to get me on a phone call! Not happening you can respond to the email and refund me my money for your scammy services and look into why my charts are forged and insurance wasn't billed correct codes and was medically battered by the wrong procedures being performed more then once! I have and sent the proof! My cleaning with an added unapproved scaling was never submitted to my insurance cause they want to cover their tracks!

I have had several great experiences with this Aspen office…read more The dentist helped me feel at ease and took very good care of my needs. She was so gentle and kind I'm no longer afraid of the dentist. The entire staff are wonderful. The office staff, the hygienist, the assistants, and the dentist are all very willing to help and are always very kind. The office manager even helped fix some insurance issues. I thank them for all their kindness and professionalism.

I have gone to Aspen Dental in Rochester NH for a while now and I have always been extremely…read moresatisfied with everything that I have had done. The staff and doctor are really nice. I would totally recommend them to everyone.

We are frequent visitors to The Valley and have just become part-time residents. My wife had a…read moredental problem and received recommendations from locals; after several calls we chose White Mountain because they were the only ones to ask for authorization to contact our dentist in Chicago to request records for a baseline rather than requiring a complete new patient exam (at a significantly higher fee.) I have a very favorable impression of Dr. Gulati and his practice. He trained at top institutions (Tufts, Boston U), quickly fixed a problem that involved implants and is congenial. I would highly recommend him except that if he becomes too popular it may take too long to get an appointment ;).

I recently needed a dentist for a broken tooth and made an apt with Doctor McCormack, who my…read morehusband goes to. I've now had several visits for a restorative crown, cleaning and exams. The staff is extremely kind and friendly and the doctor was excellent in his assessment and treatment for my chipped tooth. He is gentle and reassuring with a calm and caring approach. I wholeheartedly recommend this office!