I always have a hard time getting myself to go to the dentist, but the team in Medina made my experience great. My dental assistant, Shannon, really went out of her way to make me feel comfortable and the process was quick and easy. You can tell she really cares about her patients and takes pride in her job. It nice to have found a dentist I don't dread going to! read more

We were looking for a new dentist, so my wife made appointments for both of us at Aspen Dental in Medina. She just wanted a checkup and cleaning, and after being there for two hours was told she needed almost $10,000 worth of work, plus she would need to return every three months FOR LIFE to get a $250 treatment for her gums. Without that she could count on losing her teeth! My appointment for a checkup and cleaning was a week later, and guess what? A $7400 estimate for me, plus the need to return every three months FOR LIFE to get a $250 treatment for my gums, or else I can count on losing all of my teeth! When I pushed back, telling them my wife had just received exactly the same diagnosis, they really dialed up the scare tactics, saying that in addition to losing my teeth I was risking heart disease and any number of other serious ailments if I didn't agree to their treatment. And neither of us had our teeth cleaned! Needless to say, we will not return to this SCAM OUTFIT that is only looking to bleed you for as much as they possibly can. read more

I tried to make an appointment but they canceled it 3 times! The secretary keeps giving me the run around so I just canceled overall. Don't waste your time trying to get an appointment. Also, I read so many bad reviews about this place so the secretary was probably doing me a favor lol * if I could not add a star to my review I wouldn't but I have to so that one star is for the secretary who keeps blowing up my phone every time to tell me that my appointment is canceled read more

There is a reason why the reviews are negative. Look closely the only good reviews are from 3 & 4 years ago. They are overpriced & use scare tactics to try to get more money for procedures you don't need. read more

This place is awful. I took my 82 yr old mother here as she had fallen and broken her TOP teeth. The bill to pull top teeth and dentures was $6k, which we paid and had partially done. She already had implants and full dentures on the bottom. After a supposed cleaning, they stated that the parts for her lower implants were no longer made (10 years old) and that she would need her 3 implants removed, new implants put in and then a completely new denture which would take over 9 months. All for the price of $10k otherwise she wouldn't have teeth. Complete scare tactics. I asked them to call around and see if anyone else had the parts. Weeks go by and they stated that they had called but no one had the parts. I took her to my dentist out of town for a second opinion. No surprise, they had the parts in stock and stated that there was nothing wrong with her implants. We refused to have our mother's dental care continued at Aspen Dental and asked for a partial refund of services not provided. For 4 months no one returned my calls until finally someone from corporate called and issued us a partial refund which will be used somewhere else to complete the initial work that was started at Aspen Dental in Medina. Taking advantage of older people, on fixed income using scare tactics should be a crime. read more

Horrible experience. I scheduled a teeth cleaning and no cleaning was done, they just looked at my teeth and then said I needed $5000 of work done. They also told me I had gum disease and gave me a flyer that said gum disease caused a vast amount of health issues. I looked at the source on the flyer and the source was listed as "information on file". They tried to scare me into getting things done I didn't need. I will NEVER be going back to an Aspen dental and will be telling everyone I know to stay away. read more

They were in such a hurry that he cut me with drill on accident they don't care about there patients

Their entire team was so very kind from the moment we walked in, to the moment we walked out. They made sure I was able to clearly understand everything they were doing, the pricing, as well as what to expect next. The entire facility is very clean, which could not be more important in times like these. Overall, I had a wonderful experience here this morning and would recommend them to anyone. read more

I made my first appointment on the phone. I wanted the first available (an emergency) and was willing to drive. She said she would note that I wanted my treatment at the nearest to me. My appointment was for same day at 5pm due to my work schedule. I received a call that they needed to move my appointment because they double booked me. I had to leave work early to drive an hour away to make my new appointment at 4. I arrived only to be treated rudely. The employee mentioned the note that I want to be treated at the nearest to me after my initial appointment. She said that I would need to be seen at that office from the beginning. I told her they were the ones that asked me if I wanted to be treated closer after my initial appointment. So basically I left work and done an hour for nothing. The employee rolled her eyes and said well you were talking to the call center. I asked why they use the call center if they give inaccurate information. She rolled her eyes again and said "that's above my pay grade." I told her I would just be treated here then so it's not wasted time. She rolled her eyes again. There was an issue with my insurance where it said it was inactive (not really an issue since it was supposed to end the 30th soI planned on being self pay, but obviously not active now) So she then says I don't qualify for the new customer fee because I have insurance! Did she forget she JUST told me it's not active?! This has been a nightmare and I haven't even been seen yet! read more

Madison I, you were not involved at the beginning of my treatment and have no idea what went on. You did not become the office manager until the end when you evicted me from the office and refused to finish my procedure that my insurance paid for. read more

Brought an estimate of almost $10,000 of all the stuff they said I needed. Also, refused to do a regular cleaning. Insisted the hygienist would only do a deep cleaning which cost $200. The hygienist wasn't even there the day of my appointment. They only did an exam. Didn't even call me to let me know the hygienist was not going to be there. Learned from others that this is their common practice as all Aspen dentals to try and get people to pay for things they don't need. People in office were nice, but it's a racket for sure. I'll never go back. Went to a local dentist who looked over their list of things including 5 crowns and the dentist said I did not need that. Only one I needed fixed. My husband said he went there 6 years ago, to another location and every crown they did, broke. Go to a regular dentist! This company is only interested in getting you to purchase several very expensive procedures you don't need! I only gave a one star because the staff was nice. Otherwise, zero! read more