Brian and Ara are decent human beings, but Aspen is just too short staffed, but after reading these reviews, maybe Aspen is trying to weed out poor staff members.? And I get looking out for your people, but RESCHEDULING 3 CONSECUTIVE APPOINTMENTS ONLY TO TELL ME, "APPARENTLY WE JUST FOUND OUT OUR HYGIENIST IS ON LEAVE FOR AN ENTIRE MONTH!" ‼ IS ACTUALLY CRAZY‼Like wtf‼Is this person even coming back to a job? Or is Aspen just like all these other reviews are about? Get paid and then string your client up and give them the run around? And I'm not sure who this lady is, in charge of the scheduling, but actually having an attitude on rescheduling me is wild. I know Brian's frustrations; I showed up to my first initial appointment and she didn't even fully submit my appointment in their database and I watched this man grab his own hair and almost slam his keyboard- like picked it up, paused, and place it down. *Not an exaggeration* As of Monday 9/29/25 I've demanded a refund and was told 2-3 business days to reach my account. I was given the majority of my dental file (we'll see how long it takes to get the full e-mail.) The fear of knowing what others have gone through and hoping it doesn't happen to anyone else SHOULD NEVER BE ANYTHING YOU HAVE TO WORRY ABOUT! As of now, I would not refer this place to anyone, sorry to the good people there; I feel your pain. read more

I was initially impressed by the office staff, and I appreciated how kind the dental assistant was when I gagged and threw up during X-rays. Unfortunately, that's where the positives end. I had two fillings and a crown done, and the experience was extremely painful. Despite receiving multiple injections, I was never properly numbed. The procedures took far longer than expected and were very uncomfortable throughout. When I returned to have the permanent crown placed, I was left sitting alone in the room for over an hour before anyone even started. Three months later, the tooth with the crown still hurts, and my gums are bleeding around it. When I called the office to have it checked, I was told I would have to pay an exam fee just to have their work looked at. That tells me they don't stand behind the quality of the care they provide. Overall, I'm very disappointed and would not recommend this practice. read more

If there were minus stars, they would be applicable here. These people say one thing, they get you in and then they make you into a liar. One dentist, Dr. Varun Mittal, was not only unprofessional, but also very rude and defensive, treating us like second-class citizens. He banned us from their office and their records because we dared to complain about their practices and money grabbing ambitions. If you look around, their clientelle is very slim, they should treasure any new client instead of pushing them out. A doctor is supposed to show empathy to all patients, not to alienate them. We've been going to doctors/dentists for 40 years, we never had such a deplorable experience. You wouldn't expect to be treated like that even somewhere in a backwater, let alone in a civilized (?) doctor's office. Maybe the owners of this office should reassess their medical staff and their ability to interact with patients. Hopefully, many other potential clients will read this review and take heed. Find another office, this one is not even worth the drive. read more

If I could give this place a 0 or no stars I would. SAVE YOUR MONE AND YOUR TIME ! The staff doesn't listen when you call and just make things up when you explain to them exactly why you are calling for. I went in for pain the dr said I might need a root canal but he would try to save it. Well guess what ......he did a crown and the same day he put my perminant crown it fell out. Their website says they offer emergency hour.. IT WAS A LIE ! I called and told them my tooth was exposed and I was in so much pain. NO ONE could see me and I was told to drink ibuprofen or Advil but no other OPEN location could see me !!!!! I had to glue my own tooth back in with temporary denture Adhesive for the weekend and I was fine / pain free. I went back in Monday and they put my crown back in. Ever since then my tooth has been sensitive. Now he says I do need a root Canal. Then why in the world wouldn't you just do it in the first place when you said I might need a root canal and if you saw an exposed nerve. Instead you "tried" to save it. It's like putting a bandage on a deep open wound knowing you need stitches. Now I have to "pay" for a crown that didn't even do anything for me and plus a root canal. Oh and when I tell you I waisted money on this you said " if money is the issue idk how to help" money is not the issue is the money already spent ! They don't care about how they treat you as long as they get paid. Trust me do not go to this place. The whole place is a joke read more

If I could have the option to give no stars I would, but only the reason being for the terrible operations manager, Barbara Gonzalez. The doctor and staff are extremely professional and nice, but Barbara does not do her job properly. We waited for a month for an estimate but she never sent it after calling and emailing many times, and when we were sick of it, we canceled the appointment and was charged FOR THE EXAM when we have double insurance coverage. When we called to see why they said we only had one of the insurances on file , after we have literally sent the information for the second insurance coverage many times and only getting a "got it" from Barbara , but it was still not there to this day. If you don't want an overly complicated experience and don't want the headache, do not go here. The dentist and dental assistants however were all very nice people. read more

Went to Aspen Dental just to ask about cleaning costs. I gave my insurance info ahead of time and was told I wouldn't pay anything. But at the visit, they did X-rays without checking if insurance would cover it. Later, I got a surprise bill. Felt misled and overcharged. Wouldn't recommend. read more

so grateful to dr mittal and the aspen staff for amazing denistry work. One of the best dentists and wonderful communication skills. I've seen dozens of dentists in my life and dr Mittal exceeded all expectations. Everyone made me feel like the most important patient in the world. Temporary Crown work was so incredible it felt like a permanent. Looking forward to getting my permanent crown. read more

Read the reviews below and was sad to see this as truly, my son and mom were taken care of with honesty, urgency and empathy. My son is 11 and normally goes to a pediatric dentist but had a permanent tooth that needed addressed. When I tell you as a mom, Dr. Mittal made me feel truly at ease, he did not let me pull the tooth, explained why and gave me so much education around making a decision that could impact my son for the rest of his life with this being a permanent tooth. I'm beyond grateful for his wisdom, passion and authenticity. read more

If I could give zero stars, I would! This place is despicable. Poor customer service. Front desk staff are incompetent and rude, not to mention their phones are always off and it is literally impossible to contact anyone in office. Waiting for answers and appropriate referral information from the staff is like pulling teeth (pun intended). Do not come here, there are plenty of dental offices in the surrounding areas that offer more professional and compassionate care! Shame on you Lincoln Aspen!! read more

You want hidden charges or extra go to Aspen dental. Definitely will charge you and arm and leg

It was a great experience. Everyone was welcoming and I felt that my dental needs were very important. Dr. Mittal took the time not only to tell me what I needed, but explained why and the importance. The office is very professional and organized on how they do things. I really enjoyed my visit. I would definitely recommend them as your dentist office. read more

Dr. Mittal and his team were incredible. I've unfortunately spent a lot of time in many dentists offices and this was truly the first time I've felt heard. They took the time to listen to what I wanted and educate me when I didn't fully understand my treatment. I knew I needed a lot of work done but would only be able to afford the tooth that started hurting me last week, but they have their own discount plan that helped me afford more than I anticipated. I've already schedule appointments for my parents. If you've been looking for a new dentist go see this office!! read more

I don't recommend this practice to anyone. Dr. Mittal and all office members are very friendly and nice people, but that doesn't mean they have professional integrity. BEWARE! THEY WILL RIP YOU OFF!!! 1. Dr. misdiagnosed or lied due to incompetence or greed 2. Got charged more than allowed amount on EOB statements 3. Took a while to get money back Begging of October, I needed to find a new dentist because my periodontal maintenance was due but my former dentist dropped my insurance. I went to Aspen Dental that's because it's the closest dental office from my house. While new patient exam, Dr. Mittal found 4 cavities. I was shocked because I was getting periodontal maintenance every 4 months at my former dentist office, but she never mentioned about it. I was skeptical, but I also didn't want to suffer from toothache in the future. So, I decided to get it treated. Dr. was planning to treat 2 cavities at a time. After the exam, I made next appointment and paid for the cleaning. At that time, an office staff (I didn't get her name and never saw her again) asked if I wanted to pay $88 that was estimated cost of 2 cavities treatment upfront. I said NO and told her I'd lather pay it when I get the treatment. She seemed fine with it. 2 weeks later, I went there for cavity treatment, Natalie the receptionist immediately told me that I owed $88 to them. No, I owed nothing because I hadn't even gotten the treatment yet, but she insisted on payment beforehand. Then during the treatment, Dr. Mittal informed me that he found 4 more cavities!!! After the treatment, Natalie charged me the rest of cavity treatments cost tor all once even though Dr. would treat only 2 cavities at a time. At this point, I couldn't trust Dr. Mittal's diagnosis anymore. I went to a different dental office where my co-worker recommended me for a second opinion, and sure thing, he confirmed that I had ZERO cavities!!! On October 31st, I let Aspen Dental know that I would never come back and asked for a refund. I had all my EOB statements, I knew exactly how much they owed me, but the guy at the office said I had only $10 credit in my account. He said Reggie the office manager would contact me and discuss it with me. I waited a week, nothing happened. I called again and they told me the same things like a broken record. I asked them to email me my patient record, and I found out they charged me more than allowed amount on EOB statements. That's why there was only $10 credit in my account. I needed to go to Aspen Dental in person, showed them my EOBs, had them to fix my ledgers and issue the refund. read more

Horrible customer service. Office staff is rude and act like you're bothering them. If you don't return their call in what they feel is a timely manner, they are incredibly rude. People have a life and can't always make scheduled appointments but if you have to reschedule, they will be very rude and hostile. I wanted to try them as a new patient but will no longer be going here. Choosing another dentist due to the horrible front desk staff. read more