The staff is friendly and the environment is clean, and comforting. Very efficient with little to no waiting to be seen.

They are very impressive with their computers and up-to-date technology. However, they really seem to want to bill the insurance for every little thing and keep you coming back to the office numerous times. Today was the first time ever was told that I have to have a prescription from a dentist to get a cleaning, I scheduled an appointment last week for a cleaning today and they didn't even have a dental hygienist to do the cleaning on Fridays. They just wanted to bill my insurance again. read more

While at a regular cleaning, my 68 yr old mother pre-paid $1150 for enhancement work to be done at a later date. When she canceled the scheduled work a few days later due to lack of funds and the decision it wasn't necessary, she was told her credit card would be refunded by end of week. Three more calls over the next 2 months, including one by myself so they were aware she had someone in her corner, resulted in empty promises and a credit card bill accruing interest. We were finally able to recover her funds by contacting her credit card company who were more than happy and effective at disputing the charge and recovering her funds. While the issue was finally resolved by a third party, I believe Aspen never had any intention of refunding her money and want to warn others of a potential scam and fraudulent business tactics. read more

I'm not too thrilled with this place. I went here for an appointment, was hoping to get my teeth clean. The receptionist had issues processing my insurance for some reason, took them 30 minutes to get that figured out before they would take me back. I got my x-rays and the dentist came in, he looked at my teeth and instead of focusing on my teeth wanted to focus on other health issues I had. I had to tell him that I know of the issues and working on them, the talk was not necessary and was wasting both our time. He then left and his manager came in, I was informed that they do not cleanings on the first visit. So if you go here for the first time, just plan on having a consultation and no work will be done. I was not told this nor is it stated anywhere on their website. I will not be returning here. Also went to another dentist in town, was told by that dentist that aspen charges a few thousand more for procedures for some reason. read more

So far, so good. I know using a chain to visit a dentist can be dicey, but I had a decent experience of my own at the Pickerington Aspen branch. We live in Pick, but my youngest goes to a special needs school in Lancaster for kids with Autism (Haugland Learning Center-also awesome, by the way). Since the drive to school takes 30 minutes, I wanted a dentist near his school so he wouldn't have to miss a half day of school just to get his 6 month checkup. We just went to this branch last week for his second well check. Hygienist was understanding of his fears and quirks the best she could be and worked quickly so it'd all be over ASAP for my son. Dentist was male, but I don't remember his name or the hygenist's because I'm terrible with names. Sorry. Both visits ended with good reports and no cavities, so I was happy that they didn't try to push any unnecessary procedures or products on us as other dental practices have in the past. Will continue to use them for routine care as long as he attends school down in Lancaster. As my hubby would say, you can't hate happy teeth. Thanks, Aspen Lancaster read more

Had an appointment at 12 noon .... still waiting at 12:45. I inquired with the receptionist , and she said the hygienist still wasn't ready for me. I rescheduled for the next day. I was taken exactly on time the next day , but I found out why they were running late . My hygienist offered a free of charge " wellness check" on a new machine that she had just started using yesterday ( hence the previously late appt). This procedure was simply a 20 minute sales pitch for Invisalign, disguised as a dental health tool. Very annoying .... these are suppose to be professional health providers , not salesmen. I will probably change providers . read more

They accommodated me within 24 hours of a broken tooth. Great service! Great quality work. I'm very pleased with all aspects, promptness, quality of work and cost read more

My mother Inlaw went there to get a pair of replacement dentures. When she wore the dentures for the first time they cut her gums. So they call immediately and they were told they could get them in a week or so. He demanded a sooner time considering they had just picked up the dentures. So when they back the next day they were told that if they wound have gotten the more expensive dentures they would not be having any problems. But the only difference between the dentures they bought and the more expensive ones was the warranty. The quality of the dentures would have been the same. Then it was discovered that the dentures didn't even have the correct number of teeth. So finally they asked for a refund and they were told that they were to busy to give a refund and if they wanted to wait around for a few hours the might be able to do it then. The purchase was done on a credit card so the refund should have taken no more than a few minutes. So now they have to drive back the next day. An hour each way for something that should have taken a few minutes. To make a long story short I would not recommend this place to anyone wanting quality dentures at an affordable price. The customer service was poor and so was there attitude towards the customer when they asked for a refund due to poor craftsmanship. read more

Prompt service and excellent service. The cost for work was lower than other offices. The doctor was very informative of what needed to be done. Time in office 45 minutes in & out. Perfect read more

Don't ever pay in advance. They started my implant procedure and I've been waiting forever to get it finished. They've left me without a front tooth for over a month now because they refused to do the impression for it. Then when they did it they messed it up so I had to take another day off work and drive back to the dentist so they could fix their 3rd mess up. When the impression was finally done, they told me it would be 2 weeks after originally telling me a week. Well my appointment to get the crown was supposed to be tomorrow. They called me with bad new again! They told me that their lab never got it done and they want me to wait without a front tooth for two more weeks. No temporary there or anything, just a missing tooth. This place is ridiculous. Avoid at all coasts they do not care! read more

I went to get a new full set of dentures. The process was good, but the final product I did not like. They fit so bad that I can not eat with them as the front too teeth hit the bottom from behind that it causes my mouth to stop and and have to lift my jaw to eat. read more

This was my second visit. I have been paying out of pocket and they are always fair to me. I will return. They were able to get me in and out quickly. Thank you Dr Wu! read more

My 80+ year old mother went to Aspen initially to have two fillings replaced, one on each side in August 2016, and paid up front. After the fillings were completed, the filling on the left has fallen out multiple times since. Moreover, the filling on the right has fallen out twice. During her last visit in January 2018, they refilled the left filling and told her that that the right filling,( the one they'd filled twice already), was too small to fill. A doctor, (Que, I believe), told her she would receive a credit for the money she'd prepaid for that particular filling. That same day, they refilled the original left side filling for the 3rd time. The next day, my mom called me in excruciating pain, blood & pus excreting from the gum around that tooth. I had to call to get them to order antibiotics for her. She went back last week, February 2018 because the left side filling fell out AGAIN while she was brushing her teeth, and the tooth was hurting her. She was taken to the manager's (Whitney) office and humiliated, and someone named Tiffany shoved a note under her nose saying that in the future, she needed to bring someone with her to her appointments "who could understand what was being said to her". They refused to allow her to see the doctor. They refused to give her the credit Dr. Que had promised her, since a review of her X-rays led him to believe he was unable to refill the right tooth because the hole was too small. I have never heard of a dental office who would treat a patient this way. Their conduct has been substandard to say the least. I can't imagine this is the type of care the ADA envisions when it licenses dentists. I plan to attempt to get my mother's money back. read more

Incredibly bad customer service. I wouldn't recommend this place to anyone. I had been a patient at Aspen for close to 3 years. Each time, a different dentist was on duty. The second to last time I was there, I wasn't called back until 30 minutes after my scheduled time. I was told the dentist would be another 15-20 minutes until she would see me. I rescheduled and was seen on time. The dentist looked at my teeth for less than 20 seconds and told me I had a cavity. I scheduled the appointment for the filling. Again, I had a long wait. Finally, the dentist numbed me and said "be right back". Twenty minutes later I walked out to the front desk, asking for the dentist--who was around the corner working on someone else. I told them to give my money back and I would never return. read more

The size of the xray sensors made me gag. The dentist covering for the dentist ( on vacation) I interviewed with, didn't introduce himself. The dental assistant raced thru all the instructions and policies. The dentist did his job well. read more

When I called to make an appt I explained to the girl exactly why I was needing to see a dentist. I explained that I had a filling fall out and that I used a temporary filling (Dentemp) and I was having an allergic reaction to it. That I was taking Benadryl to keep the swelling down. She made me an appt in Lancaster instead of Chillicothe because I could get in to see a dentist sooner if I went to Lancaster. I drove and hour and fifteen minutes to go to this appt. I waited an hour to see the dentist. (5pm to 6pm) The dentist looked in my mouth told me what I already knew and that I would have to make an appt to have it fixed. I explained to him about the allergic reaction to the Dentemp and he was uncaring. I asked your not going to fix my tooth? He said "No, we are closing" I stated I thought you were going to fix my tooth and he said no your only here for an evaluation.... My question is, why would I drive two and a half hours round trip and not at least remove the temporary filling that I was having an allergic reaction to and put a different temporary filling in until I could get it fixed.... Seriously disappointed. I would make that trip for a good dentist, but never again will I... Now I am not even sure my insurance will pay for X-rays when I do see a dentist who cares about their patients and not out to take their money. I am very disappointed in this office. read more