I have had four/five services from Aspect. A CCTV drain inspection. The guy turned up on time. He did the job. I didn't get the report until 2 weeks later. An electrics inspection. The first appointment the guy didn't turn up, I wasn't informed that the guy wasn't going to be able to make it until three to four hours after the time which he was supposed to turn up. The second appointment, the guy turned up, a bit late, but his machine for measuring the circuits didn't work, so he couldn't complete the job. He overcharged me on the time, I decided to sign because I just wanted the job done, and felt that any contestation on my part might compromise this. Nevetheless at this point I asked to speak to someone in authority to relay my dissapointment. I was promised someone would contact me, they didn't. The third appointment, a new electrician turned, up a little late, he did the job. A few days later I got a call from Aspect informing me that I had yet to reschedule my appointment for the electrician. I had to explain to them that it had already happened. Several days later I had to explain this to another person from Aspect's call centre, who seemed to think the job had been done on the second visit. The electrician who did the job said I'd get the report within 5-7 working days. I got a copy of the report, which did not have the approval of the Head of Electrics, after 8 working days, after having made some effort to get it myself. The people that I spoke to, in an attempt to find out when I was going to get the report, seemed a little annoyed, as if they were sick of talking to demanding customers. I had a gas inspection, the guy turned up on time, did the job and went. Good service here. I've had a gas heating assesor turn up, early, which isn't a problem, and do a prompt assessment, with a quick and detailed quote arriving a few days later. Excellent. I've asked for references, from the person who sent me the quotation, but have had no response, after three to four days. If I don't get any references to talk to, the job will go to another heating engineer, so the good work done by the assesor will count for nothing. I asked Aspect if they could do some work on the guttering and roofing, they took my details, but never got back to me. When I'm on hold I'm told over and over again that Aspect are second to none, and are always looking to improve. There have been times when I thought Aspect were second to none, but that's when I felt it couldn't get any worse. Though it appears that some individuals do work effectively, I don't really think that the culture and ethic of customer focused work, and continuous improvement is ingrained in the attitude and organisation of Aspect. I think the claims Aspect make are more wishful thinking. I don't mind when things don't always go according to plan. But what I do want is people who will clearly communicate with me when things aren't going to plan, and genuinely care and put themselves in the shoes of the customer. At times I feel like the customer seems to get lost in the Aspect system, and at others there are staff who turn a blind eye to bad service, and fail to take responsibility for addressing it. Its a shame because I do like the idea of a one stop service like Aspect, and I wouldn't mind paying a little extra for the guarantee of a good service, but Aspect haven't delivered that. read more

DO NOT GO NEAR THESE PEOPLE! Absolute rip off merchants! Came to fit security grilles, unable to do so as did not have correct drill bit, but left unfinished drilled hole above my patio door. Also removed two miniscule pieces of skirting (in order to fit the security grille that was not fitted) and filled the holes he found with foam, please note that I did not request that the holes be filled but then proceeded to leave skirting area open and unfinished! Thanks!!! After having spent the best part of an hour trying to work out how the grilles should be fitted! NOTE-I was being charged for that hour by the way. Have just received a very vague job report which tells me that 'Expenses Materials foam/silicone quantity equals quantity 1. Expenses???When I queried the final payment amount that they were requesting by email and requested a proper invoice prior to the payment, given that I was disputing the amount, this is what I was told via email, ."The email sent to you previously was not an invoice but rather the engineer's job report. This was sent to inform you of the works carried out and the amount to be charged to your card prior to us processing this payment. Please see a breakdown of the charges below: 1 hour labour: £55 + vat Materials used (expanding foam and silicone): £6 + vat Total: £61 + vat (£73.20 incl. vat) Please note that as per our terms and conditions payment is processed from the card details provided at the time of booking on completion of the works unless payment is received onsite by an alternative method (i.e. cash or cheque). The previous email sent to you was sent as a courtesy email before we processed payment from the card details provided. I will however make an exception in this case and send you the invoice prior to taking payment. This will be sent to you shortly once it has been produced. Kind regards.." So, I am being charged extra for the miniscule amount of foam that was used to fill the holes, as well as the fact that my living room has been left in a worse state than it was when the contractor arrived. Fortunately, I took pictures before, during and after the 'workman' came to do this supposed work, so I have clear evidence of what it looked like before, during and after the 'work' done by the 'workman.' Will let you know how I get on. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please note that I have pitched the price bar at 'pricey' but only because there isn't one that says 'extortionate!' Would like to have given a no star rating but for reasons best know to themselves, Aspect.co.uk, do not allow their customers this option. Have now sent further email repeating my dispute with regard to the suggested payment amount, particularly the materials (?) plus vat charge! Have also (again) politely requested that they refrain from taking the suggested amount from my account whilst I am in dispute about the said suggested amount we'll see what happens. read more

Im writing this letter of complaint, of the bad service i have received from this company.I called in aspect trying to avoid cowboy traders, but that is exactly what i got.. The first job, the engineer came in and looked at my boiler and fiddled around with it for 20mins and told me that i needed some parts, he didn't even take a bolt of and they charged me a full peek hour..which was £132.00 The second time he came he changed the Control board & temperature sensors and got it to work. when he waited for the cylinder to fill up he found a leak, and told me that the cylinder was cold due to not having hot water for a couple of days and when hot water came flooding in, it expanded the cylinder and caused it to leak.. when i asked my own engineer he told me this was a load of rubbish, and said that he may of damaged it himself. this job cost over £500 He then came up with an idea to stop the leak by changing a damaged 22mil compression elbow. What he did next still amazes me.. he saw it off, and connected it with a new 22 mil flexible tap connector pipe.?? What a job ay?this job cost over 300 2days later..the boiler stopped working again, and had to call them back, they told me that If the problem is related to their workmanship the call will not be chargeable. If, however, the problem is unrelated to their workmanship this call will be chargeable. and guess what, they charged me. I decided to get the job that they done looked at, so i called in my own engineer, i later found out that aspect's engineers connected my boiler in a way that by-passed my timer which made my boiler work 24h..? now how dangerous is that? And how about my electric bill? and its STILL leaking!..my engineer has quoted me £1500 for a new boiler, aspect quoted me just over £1000 for just that job, madness today im still getting letters that im owning money..I was even told that i would get a 20% off my invoice due to the lack of service, still haven't seen that yet.. they send you countless invoices with different figures , different jobs with vat & then without..i would of thought they would send you one invoice for that one entire job? so it get very confusing how much they are actually paying You guys are disgraceful and just as bad as them fat mens ripping off granny's I have been told I am a liar by your customer services team and they threatened to check the call recording..I said yes please do check. They have never followed by my request. That is the only way this will be resolved. I have contacted trading standards who will be in contact directly ANYONE READING THISPLEASE PLEASSE PLEASE AVOID!!!! RIP OFF, SCAMMED, COWBOYS!! POOR CUSTOMER SERVICE! read more

BEWARE OF EXTRA UNEXPLAINED CHARGES I would never use again! I used their handyman servies approx one year ago and was very pleased. They guy they sent was excellent and did a great job. Bill came to around £250-300. Fine for the work done. No complaints. Got another handyman recently and he was decent enough. He didnt' do as good of a job as the first (e.g., hung pictures without double checking their placement with me I thought they were hung too high, but then it was too late), but I still would use their services again. And then I got the bill. Hourly rate came to around £250 again which was fine and accurate and I was happy to pay. But then there was some unexplained £31 + VAT for supplies. The only supplies the guy used were 8 ordinary screws and two bits of what looked like scrap wood maybe 1in x 1in x 12in, certainly nothing special. I contacted aspect to get detail (and followed up as it went unanswered the first go round) and was told they'd knock £10 off (no explanation given). I still thought this was way too high for what was actually used. They finally agreed to charge me £15 + VAT explained they ordinarily charge a mark up on supplies, but in my case they would only charge me actual cost. After I stopped laughing at that farce, I ended up just paying the thing cause they clearly were digging in, even though there is no way actual cost is anywhere near that price. I've been to B&Q and don't live under a rock, those bits and pieces were worth maybe £3 retail. Give me a break! What bugs me about this is not the amount of money, but the feeling of knowing I'm being scammed. I don't care if it's a small con, a con is a con in my book. It'll probably prove to be a fatal business practice for aspect as I know I won't use them again. It's ludicrous to lose a repeat customer cause your'e trying to squeeze them for a few extra pounds. The sensible thing to do would be to remove the charges after I complained (even more sensible not to charge for essentially nothing in the first place). Had this been the case, I would have used them again. As it stands, I'll take my business elsewhere. I recommend you do the same. Once a con artist, always a con artist. Buyer beware!!! read more

Booked an Electrician to fix a lighting and a socket problem. I phoned the company after my husband got the number from the internet it was the first number that came up with a google search for electricians in north London. I booked an appointment in the morning at around 9am and was given a window of between 11am and 1pm on the same day, to my relief. The woman on the phone was very helpful and informative and easily understood. She told me to expect one electrician and that the price would be a minimum of £90 for an hour and £45 per half hour thereafter. Pretty standard rates from past experience. I was plesantly surprised when Michael arrived at about 12pm, well prepared and quick to start work. I'd already given a brief description of the work needed over the phone that morning. He managed to get the work done quickly and was happy to explain what he was doing as he went along (I had a few questions as to what had gone wrong). During his visit, he had to replace one dimmer switch which was broken and he had the parts to do so, with him. He told me the price of the part (which was competitive) and my options for replacing it before asking my permission to fit it. I was happy for him to change it there and then as it was more convenient for me. When he'd finished, he wanted to clean up after himself but I told him not to bother as the place was a mess anyway as we were having other work done at the same time. Michael told me the invoice would be sent to my email address and that if I didn't have the cash or a cheque on me to pay him, the money would be debited from my account using the details that I'd given over the phone that morning. All in all, a no hassel, efficient job performed by a well informed, pleasant chap. I will be booking with aspect.co.uk again in the future if needed and I would be happy to recommend them to friends. It's a shame that they've received such damning reviews previously from other areas of the company (plumbing/roofing) and for their electricians but from my own experience, they get 5 stars. read more

I required an urgent boiler repair and contacted this company at 3pm as they came up first in a google search. I told them I needed an appointment before 7pm that day. At the time I said I was concerned that the boiler manufacturer may insist on me using the installing engineer to keep the warranty valid (he wasn't available at the time of calling). I explained all this over the phone, concerned about cancellation fees and the phone operative said that the best things would be to make an appointment with them anyway and the engineer would call me before arriving and I could just advise then whether I needed them to attend. Grateful for and somewhat surprised at their flexibility I agreed. In the end I didn't need the engineer and the call out was cancelled. End of story. Should be end of story, but since then they have been harassing me for payment of a cancellation charge. Hang on?! I am not normally the type of person to complain and as a small business owner I really understand the need to have cancellation charges for time wasters. But the fact is I checked with them explicitly! I would not have booked the appointment had they not reassured me. I feel duped. They keep telling me they record their calls so they can verify exactly what was said to me. Good! Please check your phone recordings so you can verify what I am telling you. This is the perfect example of why customers should be protected by having the calls recorded. The company continues to call me a liar citing some fine print in a confirmation email. They either can't or won't find the call recording. I feel harassed and sick of being made out to be a liar. I wouldn't recommend these guys based on my experience. I can't comment on their price or quality of engineering services but their customer services are appalling. read more

Very poor service. Please take 2 minutes to read this, unless you like to have your time and money wasted by a poorly organised company: Our shower door was broken. Damien Trehy from Aspect came round to give us an estimate. He spent 10 minutes in the house, during which time he told us several times that we would NOT be charged for the estimate there that day, and then spent a further 30 minutes outside in the road getting an estimate for us. He left without giving us an estimate. That was 15th September. Aspect sent us an estimate NINE DAYS LATER (24th September) for £382! (During that 9 day wait we had the shower door fixed for £80). We were also charged £126 for the 10 minutes Damien Trehy spent in our house NOT giving us an estimate. Even after he told us numerous times that we would NOT be charged for his estimate there. When the invoice arrived it said that he was on site for 45 minutes! I wrote 4 e-mails in total to: Ana Antonio, Daniel Newton and the Invoicing department. No-one responded. I called 22nd October and spoke to Harry in customer service who was unable to put me through to accounts. I told him very strongly the problems I was having and he assured me I would be called back. I asked him when and he couldn't say. It's now a week later and no-one has called me back nor e-mailed. In summary: took up our time, lied to us about cost, took 9 days to give us an estimate, charged us £126 for 10 minutes of totally unproductive 'estimating', estimated an extortionate sum, took up hours of chasing them and never responded to any messages. This company does not care about its customers. I wish I had read the online reviews (yelp) first that I have since seen. Unfortunately they are far worse stories than this one. Please shop around further. read more

I recently saw someone from Aspect Maintenance on the television bemoaning their inability to get credit to expand their business and was horrified at the prospect of them being able to do this. The incident that I had with them was a number of years ago but I wanted to add my voice to all the warnings about this company. The problem that I had was with my boiler (a Keston) which had packed up. Being new to the area where I lived I found aspect on the internet and had them send an engineer round. The engineer himself said he knew nothing about Kestons but that he would give it a go which he proceeded to do taking 2 visits to have said go. I wish I had followed my instinct to tell him to leave and that I'd cal someone else but my mistake was to let him try. Needless to say the didn't fix the problem as he diagnosed the wrong issue and I ended up having to call Keston themselves to send an engineer round to fix what he had done. Regardless of this, an invoice duly arrived from aspect for around £300 which I put to one side and due to a serious family illness forgot about dealing with. They started calling and I explained that I didn't think I should pay for the reasons above but they were having none of it and sent a bailiff notice round saying that if I didn't pay within a certain period then the bailiffs would come in. At this point the family illness was so severe that I just paid it instead of risking the bailiffs and I had no appetite for a court case at that time. Anyway, every time I see one of their vans I get a sick feeling in my stomach to me this firm is nothing short of cowboys and bullies and I hope that this warning tale deters others from making the same mistake I did. read more

The worst customer service I have ever experienced. If I could give 0 stars, that would be too many. Not only did Aspect not do the promised work, they actually made my day far worse than if I had never contacted them. To begin, the engineer had been sent from the diametrically opposite side of London and so was 3 hours late. Despite email confirmation well in advance that he would be arriving with certain parts (re-verified by Aspect's own review of the relevant call records), he was never told this and had nothing, so absolutely no work could be done. This was entirely the fault of the Aspect booking team and call centre. Aspect's call centre staff and management took no responsibility for this total shambles and waste of my entire day off work, offering at most a 10% discount when the intelligent response would have been an offer to do the work for free at my convenience to retain even the semblance of goodwill. Despite promises of a call from senior management, the first further contact I have had since Monday 15 July is a request for feedback today, 19 September. So here it is, and on their website too (where of course it will not be published). All in all, atrocious work from Aspect, and I shall not be shy in saying so to family, friends and the thousands of people that work in my office. By way of contrast, Silver Saints were on time, professional, friendly, followed the agreed work plan, helpfully suggested a couple of cheap and effective fixes for unrelated issues and charged considerably less. They deserve your business. read more

SO THAT YOU ARE ALL AWARE YOU CAN ALSO LEAVE REVIEWS DIRECTLY ON THE ASPECT.CO.UK WEBSITE. IT NEEDS TO BE COMMUNICATED HOW BAD THEIR SERVICE REALLY IS BEFORE MORE PEOPLE ARE EFFECTED!!! I QUESTION THE AUTHENTICITY OF THE POSITIVE REVIEWS HERE, EVERYONE I HAVE SPOKEN TO HAS BEEN BADLY EFFECTED BY ASPECT AND THEIR POOR SERVICE I had aspect carry out several small jobs which were expensive but fine, I then requested a job to repair a faulty roller shutter in my flat. The 'engineers' literally destroyed the casing which the shutter was cased in as well as the curtains, they left the job looking as though a bomb had gone off. It is incomprehensible how a so called tradesman could claim to be proud of his work when having left the job in such a terrible state. When intending to raise the issue with aspect I was IGNORED FOR MORE THAN ONE MONTH before anyone from aspect would speak to me, they never returned my calls, not even once. I called almost every day for one month asking to speak to customer services and not a sales rep who 'couldn't help'). Once I spoke to the head of windows and doors 'specialists', I was rudely called a liar and told to go away even after sending proof in the way of images both before and after the work was done. I wish I could upload the images on this site, it is shocking. I am currently pursuing legal advicemy advice to you is STAY AWAY..use trust a trader or rated people at least their feedback is genuine. read more

Oh, where do I even start with my delightful experience using 'Aspect' services? First off, I had the absolute pleasure of being overcharged by a mere £145. No big deal, right? And while I patiently awaited a response to my complaint, I was graced with an avalanche of emails and phone calls from their ever-so-dedicated Credit Control Team. Yes, even on Sundays! Because who doesn't love being harassed on their day off over an incorrectly invoiced bill of £294? Now, get this--apparently, having a worker spend 44 minutes at my house is worth two full hours of charges. Why? Because he forgot his ladder. That's right, he actually charged me for his little trip home to fetch it. How considerate! I spent countless hours trying to explain to this crack team that I was just waiting for the correct invoice before paying, but no, they kept the calls and emails coming like they were on some kind of mission. Honestly, it was such a stress-free experience--if you enjoy relentless harassment, that is. Finally, when I received the correct bill of £149, I thought, "Surely, they'll offer some sort of compensation for all this hassle." But silly me! Their version of 'compensation' was simply fixing their own mistake and sending me the right bill. How generous! It's comforting to know that in Aspect's world, correcting an error they made in the first place qualifies as a grand gesture of goodwill. What a joke! read more

I have used Aspect for Window repair and found them to be very unprofessional. I clearly asked while booking a call if they would charge for one hour even if their engineer took ten minutes. They were quite clear that total charge would be for entire job and the charge for pre booked one hour would be asbsorbed in it. I booked the job, they came to fix my windows and surprise ! the engineer claimed that the fix that was suggested by the engineer who visited us for estimate was wrong and now we got to do something else as well i.e pay more money to Aspect ! Plus they charged us 102 pounds for 10 minutes visit despite having told me otherwise. Repeated calls to Aspect including to John Black, head of Windows went unanswered. John Black is a great example of rubbish customer service he never responds to emails, never returns calls and simply keeps avoiding you ! Plus the finance team repeatedly call and ask you why are you avoiding payments ! Adele from Finance was insulting and rude. No sign of award winning service that Aspect proudly proclaims . Also repeated requests to John Black /finance for someone to look into my complaints went unanswered. Aspect is totally unprofessional and I would caution anyone against using them. Crazy prices, poor attitude and too cocky to care about customers ! read more

I am buying a house and booked aspect to carry out a 'pre-purchase electrical report', to identify and problems with the electrics and any remedial work that will need doing. It was a pain from beginning to end and a complete waste of money. Aspect's call centre staff made a mistake with my booking, double-booking the engineer I needed to attend, which required me to have three subsequent telephone conversations with Aspect to sort it out and causing me all manner of hassle arranging to key collections with the estate agent. The engineer did not turn up until after 2pm to collect the key from the estate agent (even though it says 1.45 on the invoice). The 'pre-purchase' report I have received is a complete waste of money. I had to wait a week to get it and chase for it twice. Well, it wasn't worth the wait. It gives me no information about the electrics at the property at all, just recommends that Aspect do a further inspection for £260+VAT. The engineer spent 1 hour 45 minutes at the property (apparently) but he can't tell me anything else?! It is not a report at all, Aspect themselves call it an estimate. I feel Aspect have just used it as an opportunity to pitch for more work. I feel they have completely misrepresented their services and I have paid for something that I have not received. read more

I recently called out an Aspect engineer to get a quote to fix a leaking pipe (that they had already repaired three months earlier) and a dripping tap. I went through the work with the engineer and got a pretty good idea of the cost of materials and time required. When the one line quote arrived, it was more than 50% higher than I had been led to expect. When I explained this and asked for more detail, I received a two line breakdown of the quote (time and parts). When I queried this further on the phone to ask how much the individual parts were costing, they were obviously making up the numbers as they went along as they kept changing the prices so that they had to add up to their earlier total. By the end of the call they were quoting me £45 for a pair of tab cartridges (normally £20) and justifying it by saying that they only fitted the best and hence it cost more. The call ended with the service rep, by this time all over the place with his numbers, saying he would speak to the engineer to get clarification and then call me back. Not surprisingly he never did! Total bunch of cowboys! And I still have to fork out for the repair of the leaking pipe that they bodged the first time. read more

I have just had a bathroom installed by aspect.co.uk and found them hugely impressive from start to finish. We were recommended to them by a friend so called to book in an estimate and found the people in the call centre both pleasant and knowledgeable. The chap came round a couple of days later and talked us through our options and made a number of suggestions that some of which we liked and went with and some were beyond our budget so we made that clear. Our estimate arrived 2 hours after he walked out the door! Apparently his notes are sent electronically back to a team in the office who then turn it into a formal quote which is emailed to us along with a brochure and some suggestions on fixtures and fittings. We went back with a few questions that were quickly answered so we accepted and booked them in to start the following Monday. 10 days later I was standing in my super plush bathroom and couldn't be happier. I am not usually one to spend time leaving reviews, but these guys deserved it (the link was sent to me as part of the invoicing process - they even made the review part straightforward!). read more

NIGHTMARE! For gods sake use Dynorod instead. Firstly ASPECT came on the wrong day but charged me a callout anyway. Then the guy came but his jet wash was broken. They charged me anyway. Thirdly, a guy came at the wrong time when were were open to the public. They charged me. (I had explained the times to 3 different people). Finally a guy came and as far as I was concerned, he jetted the pipes, charged me and all was well. £320 was taken from my card and after A LOT of phone calls and emails, they credited some back, but not as much as I expected. Today I see my toilets are not unblocked at all. The water levels are rising in the toilets. I phoned Aspect. APPARENTLY they have left messages (on a phone number with no voicemail) to tell me the 'Engineer' couldn't unblock the pipes but needed a camera. He didn't find it necessary to tell any of my staff on site. He just said goodbye and left. If they come back with a camera, it's another £162. Dynorod charge £150, they supply TWO MEN AND A CAMERA as standard. DO NOT USE ASPECT. IT'S A LICENCE TO PRINT MONEY read more

Rang them because our Saniflo macerator pump wasn't working, told them that on the phone. They sent out a plumber who spent time undoing the exit pipe, did god knows what else and then said it is a problem with the Saniflo and you need to get a Saniflo engineer in. We did this and the Saniflo guy in 2 seconds said any trained plumber would have known the problem was with the pump, should have told us to call Saniflo and walked out the door. End result, paid twice to have the same job done. We told Aspect this and asked for a refund. They insisted that once they attend any job they get to charge the customer, whether they fix the problem or not (and seemingly regardless of whether they ever should have tried to fix the problem). After half a dozen fairly terse emails they offered a partial refund by which time I said they could keep their money and I would rather spread the word of this approach. This happened once before with our boiler too a few years back, use extreme caution and ensure they can deal with the problem before booking an Aspect engineer! read more

I contracted Aspect Maintenance to do some building and electrical work. They completely botched the job and caused damage to my property. I had an independent contractor review the work and he found that Aspect had left my property in a dangerous state and the work that had been done did not comply with building regulations. I therefore refused to pay for the botched work. In response, Aspect sent me numerous debt collecting letters and threats to take me to court. We finally went to court a couple of weeks ago. The Judge found that the work Aspect Maintenance had done was clearly substandard and not done with reasonable skill and care and that Aspect Maintenance were indisputably in breach of contract. The Judge found in my favour and awarded me money for my losses, legal fees and other court costs. So, my advice would be, don't use Aspect Maintenance, in my experience they charge high prices for unskilled, poor quality work, don't do the work correctly and then send intimidating letters demanding payment if you are an unhappy customer!! read more

Aspect came out to do two jobs fit a gas pipe to the cooker and a boiler service. The gas pipe to the cooker went well enough (well except them not having a part even though this is what we booked them for and charging me £54 to go to get the part from a shop 500 metres away which took 30 mins). The second part was a boiler service. They needed to do some work so it took longer and cost more than hoped but we could live with that as we appreciate that you just don't know what is needed until the job is surveyed. Unfortuanately despite charging over £500 for the work the boiler doesn't actually work. it makes terrible noises, water drips from it and we can't shut it off. The boiler is worse for having the service done. we have called and called to get some help but they don't seem interested at all. We are probably going to have to pay for a new boiler to be fitted now. Wouldn't use again. Follow up they now say that we should have replaced the boiler but only after charging us £600 to fix (and it still isn't fixed)! Terrible! read more