At the Beginning of August 2014, Asotin County Family Aquatic Center rented out their facility for a private party. During this event, their staff made the mistake of selling day passes to a family that was not invited. This initiated a chain of events that should have included intervention by management at multiple points. The apparent renter of the facility (who identified herself as a local business owner) started to harass the mother of the children due to her presence at this private event. When questioned, the renter indicated that she had talked to management, but they were not responsive enough. To be fair, the lifeguard on duty did summon management as the situation escalated. Management offered future passes to the pass purchasing family and then abandoned the situation. The mother was required to suffer further berating by the renter. This included hovering over the day pass family, but also waited by the door to the facility to eject them. This was a humiliating event initiated by the facility's error and compounded by a lack of moral fiber and oversight. Management took the bare minimum steps to address the issue and should have done a lot more. Management should have provided a buffer between the two parties. Management should have been the one to address the pass purchasing family initially. The fact that management had to be summoned indicates that either the renter was lying or that management was slow to respond. Further, a full refund should have been offered as well as a full public apology for the inconvenience (this would prevent any rumors of inappropriate behavior on the part of the family who dared purchase day passes). Finally, management knowing that an aggressive dispute had arisen between two customers should have kept watch and intervened to make sure that the renter did not continue to harass a family whose only fault was purchasing a pass to this facility. I'm not sure if this was initiated by fear of the renter or just laziness, but this is no way to run a business. read more