While I've been to Ask in Solihull many times, this is the first time I've visited the one on New St. When you walk in, you'll see the restaurant is nice and spacious, and furnished in a strange modern 70's clash which somehow works quite well.
The staff seem quite polite, but our waitress in particular was a bit inattentive, and explained in an almost patronising way how our voucher for 2 courses for £10.95 worked. Maybe she was trying to be helpful, but it came across quite bad. After the starters were taken away and the main course came, we had to ask for more cutlery to actually eat it with. Later on when my girlfriend asked for another drink, and nothing came for 10 minutes, she had to go to the bar to ask for it, and then another 10 minutes later the waitress came over to see if everything was OK with the meal (we'd almost finished by then) so we pointed out the lack of drink which we'd ordered, she said "It's on the bar" and took a step away, then said "I'll go and get it then".
The food was great though, and they have changed the recipes on some things for the better since my last visit to the Solihull branch, so that was also a nice surprise! The waitress did agree to take the drink which almost never came off of the bill, however the poor service did leave a bit of a sour taste.
Hopefully our experience was a one off, and the other staff do a better job, but I couldn't fault the restaurent itself or the delicious food! read more