Made an appointment. Walked in and they said they didn't have time and sent me away. I could not…read morebelieve the lack of care for forgetting about my appointment. They didn't even offer any type of accommodation to make up for their negligence. Horrible. It's really unfortunate because I had been a good customer previously. I'll never go again and will make sure to let others know about my experience.

Love this nail salon. They have always done a beautiful job. I do make appointments as they are…read morevery busy.

I've had many facial and skin care procedures in my 50 years of adult life-from carbon copy chains…read morewhere the care givers muttered rote sales pitches while giving mediocre care to my face. I've had body wraps which left me feeling like a stuffed burrito and pseudo skin specialists who knew less about my skin than I did. I've been lucky-I inherited naturally moist skin and most of my youth and young adult life all I had to do was slap on a moisturizer and a little blush and head out. When menopause hit, my skin changed and my former dewy skin became dry as the sand around Bend!. I've come to expect minimal service when redeeming Social Living/Groupon vouchers because many of the service suppliers make little to no money off them. Anne Chen, owner of Skinology, sees these vouchers as a way to educate women and men about their bodies largest organ...the skin. I purchased 2 vouchers, one for me and one as a gift for my daughter..the last facial I had was at a beauty college where clients were serviced as though they were in the Ford Production Line. I thought we'd go in together then go to lunch in Lake O, However Anne is a sole practitioner and only takes one client at a time. I scheduled on line, then turned up ill the day of my appointment called and cancelled -thinking I'd just thrown $40 down the drain. Daughter went, loved the work she had done and said Anne would accept my voucher past the expiration date if I scheduled right away-so I did. I wasn't particularly fussy about skin care products-drug store and on sale is what sold me. I requested an Anti-Aging facial and added on a pore cleaning and eye firming treatments. It was over an hour of lovely scents, cool calming lotions and potions and a real education about the contents of my 'Ponds' cold cream (what my mother used), Oil of Olay moisturizer (ditto) and Avon eye serum and ditto). I felt wonderful after the treatment, my face looked great and I ended up buying several of Annes products, which are all natural, no filers or chemical preservatives added and very reasonably priced. A trial sized sample of her Repechage Opti-Firming Serum comes with the treatment. Though $55.00 for the regular sized jar isn't the most expensive I've seen for eye serum, it can be a bit steep. But worth it! The sample sized jar can last a month, says Anne, with care. She treated my aged skin much differently than she treated my daughters 40 year old skin..that makes sense - compared to the production line facial I'd last had, where we both got the exact same thing and neither of us were particularly happy about it. My daughter said my face looked better than ever-a nice compliment for a 72 year old to hear, even if it is from her daughter!. I'm considering scheduling Annes special 6 treatment sale which ends up costing about $50.00 a treatment. Thats a never heard before price, IMO, for facials and most affordable for monthly of bi-monthly skin care! When I think about what I pay for a hair cut and color weave it's really reasonable! Anne has a mens special treatment-so you June Grooms can go in and get more handsome for your Bride-trust me, she's at a some spa doing the same for you!. I highly recommend Annes knowledgeable service, the care that she gives each client and her quality natural products which contain things like Blueberry extract, Jojoba oil and calendula. Reading the labels is like reading one of my Kitchen Facial Herb Books. Traditional herbs that have been used in women's skin care for hundreds of years appear in a non irritating base. No mystery alphabet soup chemicals anywhere. Frequent vouchers available!...or call her and see what specials she's offering. An easy location to find behind the Lake O Safeway in a cute olde style complex, it's calmly decorated in dove grey and teal/turquoise..my favorite colors. I'll be going back next month for summer skin care

I recently got the wrinkle release peptides and Apple-C & resveratrol serum and I love it. I'm…read morenearly 55 years old and the combination makes my skin feel hydrated and silky smooth. It's the perfect foundation before I put my make-up on. I've been using it for over a month now (twice a day) and I love how it makes my skin feels. Thanks Anne!

Nancy is awesome. Jane and Dick is quality service and care…read more The facials Nancy gives have made such a difference in the health of my skin. I've had friends comment how fresh my skin looks. Her products feel great and I ended up purchasing a few to add to my daily skin care routine. Nancy also gives fantastic eyebrow wax and tints- what a difference this makes and livens up my face. She is gentle, takes her time to make you feel relaxed and checks in to make sure you're happy with her work. My eyebrows look fuller. Go to Nancy for anything face related. She is kind and real. Emily

I scheduled eyebrow waxing, dye and lash dye with Nancy. She was on time and very kind. She was…read moreextremely gentle and very meticulous- her products smelled good and the waxing was done very carefully and with very little pain. I really like the end product and will be back!

My normal nail provider is in Multnomah County and still shut down and recommended her friend Anita…read moreat Renew Spa in West Linn. I had a tear that was below the skin line and desperate to get it fixed before it tore further. Anita was kind enough to fit me in quickly. Anita has me call when I arrived and met me at the door in full PPE. After asking me the required Covid screening questions we went into her studio. The salon was lovely and it was clear they are taking every precaution. Anita did a wonderful job getting my nails back to lovely and could not have been sweeter!! I highly recommend!! Thank you Anita!!

LOVE, LOVE, LOVE this spa! Megan, is so amazing and knowledgeable and sweet! The whole staff Truly…read morerepresents what good customer service really looks like! I love that I can trust someone like megan with my skin needs!!!! Please support local! This company is amazing! If I could give them 10 stars I would!!! Thank you megan and the staff and renewal for being amazing human beings!

Libby is amazing and really cares about the people she does work on. She put a lot of time, effort,…read moreand love into her new space in Lake Oswego and it's truly a sanctuary. So relaxing and beautiful with bright light and huge windows, you feel like you're nestled in the woods and it's so cozy. Libby herself just has amazing energy and is so easy-going. I've had multiple facials from Libby and a couple of massages and have always felt my best after. My skin used to be a mess and with the products she offers and her facials, she saved my skin. I was reluctant to get a facial again after the last one I had some years ago, I never really recovered from breaking out from! She had me in good hands (literally) and I never broke out, not even once. I told her I needed a new skincare routine for my now 30-something skin, and she hooked it up with everything I needed. The products she uses are very high-quality products from France and there isn't a single one I haven't benefitted from or liked. I recently had a massage from her because my back was acting up (I sit at a computer all day) and I felt infinitely better in the following days. Absolutely be sure to check her out! You won't regret it.

I was in Portland for my birthday week and decided to book a massage. I don't even know how to…read moredescribe the comedy of errors I had in the hours before my appointment. All I can say is that I arrived at Libby's door completely panicked and sleep deprived. I thought it would take a miracle to get me out of that headspace, but Libby got me so relaxed I fell asleep... twice. She has the most nurturing, calming vibe and her technique is spot on. She checks in the perfect amount without taking you out of your zen. All of her products left my skin feeling totally nourished and smelled amazing. I am so bummed I don't live in Portland - I would go every week if I could!!!

Theresa from Salon 19 has done my elderly mothers hair twice now. She is caring and patient and…read moregives my mom the cutest do's! Not too poodle, like most salons do. She is the best at what she does!

Zoee is the best!! I went in with box dyed hair of 4-5 years... that has now been treated four…read moretimes by her and she's done amazing!! I went from the darkest brown to now light and blonde highlights! This was risky but she's done it and it looks fantastic and my hair is still there! I know from the past when attempting this, some wouldn't have been as careful, but Zoee really cares about the end product and truly wants you to be happy. She's amazing and I not only enjoy her but totally trust her with my hair! ! I will be returning to see her over and over again!

I made an appnt for 2pm. I called 12 minutes before the apont and explained I was stuck in traffic…read moredue to a car accident and would be a little late (5-10). When I got there at 6 minutes passed I was told I could not have the appnt because it would cause the appnt after to be late as well. Ok, I scheduled another appnt at 330, came early at 319 and sat until 346 before anyone was able was to start the appnt. If you are going to be strict about times with your customers, be respectful when you can't fulfill your responsibilities of time and equity. Moral of story: The manager is rude (seeks feedback and then defends her customer abuse. This explains why their aestheticians keep leaving all the time). Called for feedback and then offered nothing in return other than a "we can be late but you can't" explanation. Not returning. Third bad experience here and I'm done. Buyer be wary. They are NOT nice to customers or understanding. Aestheticians are great but managers, not so much.

Been getting sugared for about a year now. But I needed a last minute appointment and this popped…read moreup my search. They had a really good deal- 50% off a service & 10% Yelp check in. I got a Brazilian and under arms. They use cold sugar when waxing. I've had it both ways- warm and cold. So I didn't mind. TIP: IF YOU KNOW YOU'LL BE LATE, call! They are super strict about the 5 minute grace period. (Yes- 5 minutes). They front desk person was telling me how she was just about to cancel me as I walked in at 10:46. My appointment was 10:40. But because it was my first time, "you get a pass." This is one star off just because 5 minutes is a little intense. I wouldn't mind a 15 min? But 5 min? Esp when parking is either street or a 2 min walk from a parking lot. Vanessa was the tech that worked with me. She was really nice. Talked stories to make you feel comfortable. Told you breathing exercises and stuff. She had a decent amount of pressure. Took note of pressure points and sensitive areas. One thing I didn't like- was not being able to have the option to "check" till the very end. When I was done, I took a look in the mirror, and noticed sparse hairs that didn't get picked up from the sugar. But I couldn't do anything about it since we were done. When I got home to wash up, I felt pain on my skin. And that's usually normal for me because I have sensitive skin. But it's been a day- and still felt pain. Which is new. Noticed I had cuts. Like my skin was pulled off. And this is missed during a wax because waxing is already painful. This is the first time ever that my skin got pulled off during a sugar wax experience. The last time this happened was when I had hard wax... Overall- this is an alright place to check out if you want to try sugaring.

The BEST! 1,000 stars if possible! Jerilyn and Barbara were absolutely fantastic! The other…read moreladies were super sweet as well, but I just interacted with the two, although everyone else smiled and said hello as you walked by. Everyone made you feel comfortable, answered questions right away and I was in and out! The energy was only positive! A huge thank you, I will be coming back regularly! Jerilyn made you feel at ease, was kind, professional and quick! THANK YOU.!

WLA is the bestest! Right as you walk through the door the service is top notch from front desk…read moregreetings, through beautifying services and checking out. Professional yet so welcoming. It's less of an appointment and more like getting together w some friends to catch up and glow up. Def recommend this place to get looking like your best self.