Peter Kolb and his shipping company are very unprofessional and did not get my service done. This is the email I sent to arrogant Peter Kolb:
Dear Peter,
I would like to take this time out of my busy schedule to let you know about my dissatisfaction with our recent business interaction which went on for almost 2 months without any positive outcome. Here are key areas where you, as a "professional", lacked expertise, patience and professionalism:
1. I am a customer who needed help to get a service done, but you did nothing (or very little) to move things forward as fast as possible so we could ship our goods to Senegal.
2. You were not flexible in your approach and did not even try to understand your customer's needs and requirement to get the transaction going.
3. You lacked professionalism which greatly showed when you last interacted with my sister. You told her she could take her business elsewhere when she just called you to get a status of how things were moving along. You also did this with a raised tone in your voice which prompted my sister to not want to do business with you anymore.
4. You were not concerned about how much pressed we were in time to get our goods shipped to Senegal. This attitude really showed that you did not care (or care very little) about how much time it took for our transaction to take place.
5. You did not have the courtesy to carry out YOURSELF the last transactions I had to make with your company. You instead passed me to one of your secretary to handle the situation when you well know that you were the only person I ever interacted with in you company. This is the most unprofessional behavior I have ever experienced.
There are lots of things I did not touch upon because the list goes on and on, but I want to make this email as short as possible.
I should have taken note of all these things much earlier and taken my business elsewhere like you even pointed out to my sister in your last interaction with her. This is partly my fault.
I just wanted to let you know that we were able to find another business who can ship our goods in a timely manner without all the "so called" paperwork you always referred to (like I said you failed to understand your customer and LOST BUSINESS). I did not mind paying $700 for you keeping my things in storage but I think you took advantage of the situation and let it drag to profit from us without really solving our problem. This is not a big deal because it is only a one time transaction.
Continuing from my last statement above, I will not ever come to your business again nor will I ever refer you to anybody for your services.
Each one of my siblings (including me), who are also copied on this email, will be writing a review on our bad experience with your business. To be quite frank, this is one of the worst experience I have ever had dealing with a business of any kind.
You can expect the reviews to be of a negative taste and similar or worse than this email.
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