Worst customer service ever!! Their deliveries are not on time and the delivery people are so rude! They were supposed to give a warning call when they would deliver my furniture but they never did, they only called once they were going to leave since I was in class and couldn't wait on them all day! What makes it worse is that they said they would come back at the end of the day but now they're saying they won't deliver it until September!! I bought this furniture in early August!! This is ridiculous never purchasing from their stores ever again. Amazon and Ikea have my business from now on!! read more

I have been shopping at Ashley home stores for years. I have done business with the home store in Columbia Missouri Kansas City Missouri and now Pharr Texas let me tell you about my recent purchase in this McAllen store I was looking for a mattress and I shopped all over town laying on the mattress is all over town I found prices for similar mattresses $830 $900 $1000 and $1050 these prices all reflect the price of the mattress plus tax plus delivery. I'm looking at my invoice right now and I paid $385.58 from the Ashley home store this mattress is comparable to all the other mattresses that I shop for it has individually wrapped coil springs with several layers of memory foam and memory foam injected in between the springs it also has a 10 year warranty The only difference was Ashley could not deliver the mattress for a week. The other stores with the higher prices could deliver their mattress within 1 to 3 business days. So if I were inpatient it would've cost me between four and $600 more for this mattress. The fact was since I was willing to endure my insufficient mattress for just one more week I saved over $400 thank you Ashley and thank you Eddie Castaneda de Ashley employee that helped me. The mattress I purchased was the Ashley anniversary mattress queen size The delivery went flawless they came exactly on time and they installed the mattress for me thank god because I have a bad back and I could not help move that big of a mattress I love the Ashley home stores their furniture is beautiful I have lots of it in my home and it lasts in the price is right. Also I've always been treated with dignity and respect by the sales staff. I can't say that about some of their competitors. I can't say enough thank you Ashley Holmestore for everything you do for me read more

Ashley Store - My assistant Dashound snugs , he says the mattress is comfy - Furniture Stores Near Me - Pharr, Texas

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Excellent service from Rosie Balli. She was such a great help to us on our move. I didn't even have to step into the store. She found me exactly what I needed. Went well and above all expectations of a furniture sales person. Very happy with everything. She made sure to find my price point and found us plenty of options. Thank you Rosie! You are a huge asset to Ashley Furniture. Thanks for finding the right furniture for the right delivery date. read more

Literally the worst customer experience of my adult life. I spent a couple grand on furniture to have them "forget" to deliver it. They said this was because the old manager who did not work there anymore agreed to do something special for me by discounting the delivery. When I asked what they were going to do to compensate for the fact that my furniture had been sitting at their store for a month with no one contacting me they said all they could do was deliver it. No discount. No partial refund. No caring for their customers. Recently I've had problems with the sofa after only 2 3 months as the center of it is sinking in. I called to schedule a service appointment for which they never showed up or called for. When I called to ask why they said it must be some sort of computer error and that they could reschedule me when they next have availability. Again nothing done to compensate for their continual errors. If you ask me where to buy furniture. The answer is anywhere but Ashley. read more

DO NOT Shop at this store. I shopped there for the first time and it will be the last. About 3 weeks ago I PAID and ordered furniture from them. They tell me it will be delivered on Oct 16th. I call them on Oct 15 to tell them I am not ready for delivery as my home construction not complete. They say furniture is not in anyway so call us on Oct 23 to schedule delivery. They then call me on Oct 16 to say they are delivering next day. I explained my home is not ready yet. I am told I can cancel delivery and then I will have to call back to schedule another delivery( and wait another 30 min on hold) and then it could be that my furniture will no longer be available by the next delivery so I will have to reorder the furniture and wait another 3 to 4 weeks for it. I reminded her I PAID for the furniture so why would it not be available . She said that is just how it was. This is crazy stuff I do not want to do business with that type of establishment. I will cancel my damn order I don't care if I will have to pay a 10% restocking fee. I will take my business to Furniture Row down the street. They had told me I can reschedule my delivery as many times as I need to until my home is ready and they will not sell the furniture that I have already PAID for. read more

After posting the previous review, I received a phone call from Ashley furniture. They informed me that what I experienced was not there usual way of doing business and they took steps to correct my issues. I am happy with my furniture so far, and of course like I said in my review the price was great. Since Ashley Furniture went above and beyond to correct the issue, I would try shopping there again. My furniture so far is great for the price. Thank You Ashley Furniture for correcting the issues as best you could. read more

Sales Order 0061585201 and 0061585368 The products received are good and the sales personnel were customer service oriented. Delivery was originally scheduled for the end of the month, but I received three different delivery dates over the phone. They conflicted in what was the delay, mattress or covers, etc. The products were in house and then not in house. Deliver was done on the 17th but short the major item, mattress cover. Warranty on the $4000. 00 mattress will not be covered if anything happens to it. I have since called to the store three separate days and requested delivery dates. In each case the employees ( get a different one on each call and the previous is off for the day) could not find a date and promised to return my calls. To this day 6-23-2016, I have not received a call or email. What's going on? David R read more

We went there because we saw that they had what we needed so we talked to one sales lady and explained to her that we needed the merchandise delivered as soon as possible.she then called the store manager and explained the situation to him he came over with big grin or smirk on his face and told us that we would have the merchandise in [3] days if we paid it in full so we made them a check for almost $10,000.00 and they submitted the check when the check cleared they told us to sign the contract as soon as we did the manager told us to wait so he can put in the order to the warehouse so he left for ten minutes whe he came back he told us that they were sorry but that they didn't have the merchandise in stock so that we would have to wait for [3] weeks so we ended up canceling the order because we needed the merchandise for medical reasons so they deducted almost [$ 1,000.00 so please if you need any furniture PLEASE DONT GO THERE read more

EXCELLENT Customer Service! Janelle and Eddie are amazing! Thank you!

Very helpful and knowledgeable! Friendly non pressing sales staff. Very nice furniture! Thank you Cecilia Rogers and John Boyd!

Buy and pay today...get it next year!!! I ordered and paid in full a living room and dining room here. I was promised to get them in about 3 weeks. I got a call from "customer CARE" that they will not be able to deliver my living room until January 13th!!!! I've called everywhere and all they do is apologize, not fixing anything. read more