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    Ashley Store

    2.5 (142 reviews)
    Closed • 10:00 am - 8:00 pm

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    Dina W.

    I stopped in with a coworker to look for office furniture. The selection is limited but we decided to browse around. This store is huge. It's neat and organized. The layout makes it easy to navigate between sections. They have plenty of staff on the floor. I noticed about 6 people walking around. A few of them asked if we needed assistance. There's a kiosk where you can look up items and see all the inventory available. There's a small clearance section in the back with artwork, lamps, rugs, pillows, and other decor.

    FoodSamplier B.

    They delivered my two rocker recliners and to my dismay trying to keep them in the recline mode was a fight. Every time you moved a little bit the chairs went upright. My grand children were not even STRONG enough to force a recline. Unless an adult sat way back on the chair it would NOT stay in the recline mode. Ashley sent in an independent 3rd party to access and possible adjust the chairs. They said there was no further adjustment and the store would contact me soon. The store manager told me the service company would first come to my house then he could give credit so i could get a different chair . The store called and said nothing they could do. I sold the two chairs for 1/2 of what i paid (only had them 4 months) licked my wounds and went to HAVERTY'S STORE when i bough two nice chairs. I WILL NERVER STEP INTO AN ASHLEY STORE AGAIN....

    We have had great experiences with sales teams in the store HOWEVER if you have to schedule delivery - do not buy from them. They do not stand by any issues which arise during delivery, including holes in walls due to careless and unskilled delivery people. Its worth paying more at other furniture companies if you are left with bills to repair home damage. Absolutely disgraceful treatment. Don't outsource your deliveries to companies you don't hold accountable.

    THIS PICTURE IS OF OUR 3RD REPLACEMENT. We are on OUR 4TH REPLACEMENT AND GUESS WHAT IT BROKE AGAIN!!! All this within a few months.
    Vy D.

    Do not Do Not Buy here!!! Defect and poorly made furnitures. Purchased a set of sofa and loveseat. Sofa was making creaking noises upon delivery. Had them exchange it for another one. The 2nd replacement sofa broken within 2 months. They couldn't repair it. It snapped in the middle and the wooden part was sticking out. They sent another one. Mind you this is the third time I am having issues. They sent another new one. The 3rd sofa they sent have issues with creaking noises again upon delivery. So they have to replace it once again. The 4th sofa seem fine at first but now is broken within a few months of light use. The wood snapped and is now sticking out of the sofa. So tell me how are we sent four sofas and they all have issues. This is a recurring problem and it is absolutely ridiculous.. Haven't been a whole year yet and already replaced the sofas FOUR FREAKING TIMES. Doesn't matter if they fix it or send a new one....it is not holding up. Either the style have some major design flaw or manufacturing issues. I don't know but my family is extremely frustrated with Ashley furniture and we expected quality products but in return giving junk as furnitures. Wasted so much money and time with this back and forth mess. Please don't be fool by how pretty everything is staged at the place or all the gimmicks of warranties they sell you. Take your money elsewhere. Save yourself the trouble. Wish I had knew and read the reviews before buying from them. Updated to David B from Ashley Furnitures who replied back-- the only reason why you replace and fix is because it is still under warrenty and you have to. What happen when the one year warrenty is over. Will you still continue to keep replacing my crappy furniture that you sold me or would I be getting that line sorry mam you no longer have warrenty on that. Put that in writing or in a contract that you would continue to replace the sofa for life without charge!!!!!!!

    Jessica Z.

    This has been the worst experience. We order the couch in the beginning of March delivered the first time in April - all pieces are ruined couldn't even off load them from the truck. The customer service center was terrible . Yolonda (cs agent) kept blaming me for denying the delivery and the long wait time (which was covid related and I understand that) During the next month and a half they couldn't tell us a date or where the furniture was. They continued to tell they would follow up on certain dates and never did we continued to have to call back. June 2nd we get a call around 2 saying it will be delivered the next day at 8am?! Thanks for the heads up! So now I have a couch but it's filthy! Hand prints and dirt marks all over it! I wanted more pieces from this company but I think this will be the last purchase from there. Kitchen and dining room will go somewhere else!

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    7 years ago

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    8 years ago

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    We appreciate your comments. Thank you for visiting with us.

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    4 years ago

    Ally was very helpful in helping me find a couch that will fit my space. No pressure but a pleasant experience. Would definitely buy again.

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    Page 1 of 4

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    “Nikki, is the best I am very difficult and don't like to spend a lot of money at all she spent two days with me .”

    Mentioned in 5 reviews

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    A complete Rip Off. My wife and i paid for a bedroom set with side tables over 3 month period from…read morethe Rivers Avenue , N. Charleston location. This was in 2021. We were given a myriad of excuses initially : "Logistic challenges due to COVID 19, shipments delayed, trucking delays" We are yet to receive even ONE piece of furniture. Our calls are ignored. We contacted the Head Office we are being given the run around. Home Decor is simply THE WORST ! I will say this at times when you see some companies fail and their employees out of work and destitute it's the Universe's way of balancing things out ( KARMA). My family was robbed of our honest, hard earned money and justice will be served somewhere somehow.

    You know how they say "You get what you pay for" well I guess I just paid for poor customer service…read moreand possibly the most ghetto retail experience of my life. I will start by saying that I have never shopped at a lower priced or outlet type of furniture store before but since I only needed a dresser for a guest room and they had a "deal" I was like ok I'll save a few bucks. The initial shopping experience, everyone seemed professional I picked out the piece of furniture and arranged a pick up date. Arrived today to pick up the piece and after paying the balance owed, they told me they couldn't bring the dresser out to my car in front of the store, I had to drive "around back" behind the store and someone would bring it out. I was hesitant at first as this doesn't seem customer friendly but I'm like ok I got this dresser for a deal so ok.. I drive behind the store (tiny little alley) none of the building are labeled I call the store I'm like, I can't find your pick up area can I just come back to the front of the store and you all can bring it to my car? Store employee "I'm sorry but no" you made a wrong turn.. just go up to the stop sign and make a left.. I'm like ok.. I got this piece of furniture at a great price.. I keep driving I turn left and never saw there pick up area.. now I'm mad..they took my money and sent me on a poor customer service wild goose chase! Long story short, rolled to the front of the store and was met by an Employee with a really annoying grin on her face.. I said a few choice words, regarding their poor customer service and the fact that while I was rolling in back alleys their staff was sitting around giggling with each other...hmm needless to say they brought my dresser out and loaded it in my car..I have never seen a ghetto mess like what I saw today. I can't imagine this is what they normally ask their customers to do. SMH

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    3.9(11 reviews)
    5.4 mi•West Ashley

    We ordered a console to be delivered to our home. It arrived with a smashed corner on the top, not…read morepossible to repair as it was indented and splintered approximately 2 inches by 4. It was a 1600 dollar purchase, and they would not return the item for an exchange. They offered 150.00 for repair, but never made the credit to the account. Think twice before purchasing as their shipping is sketchy, and they do NOT stand behind their merchandise nor their word.

    Gorgeous furniture, genuinely one of the worst delivery and communication experiences I've had with…read moreany company. I spent two and a half months searching for the right bed -- I needed a very specific look plus real storage underneath, which is a harder combination to find than you'd think. When I finally found this one, I was thrilled I ordered around Thanksgiving and was quoted 6-8 weeks for delivery, which came in close to seven weeks -- right on schedule. The problem started at delivery. I'd paid for white glove service, and the team that arrived could not get the bed together. After working on it, they determined the company had shipped mismatched parts from two different versions of this bed -- one with a platform base, one with a hydraulic lift storage base. I'd received the drawers for one version and the headboard for the other. No assembly instructions came with it, and the instructions the company tracked down over the phone still didn't match what was in my house. Because the installers were on a time limit, they had to leave with a half-assembled, incorrect bed sitting in my bedroom. When I called to sort it out, I was told I'd simply need to "deny delivery" -- even though the crew had already left. After more back and forth, they agreed to arrange a pickup of the wrong pieces and asked if I wanted to reorder. I asked for 24 hours to think it over, then called back the next day to confirm. No one picked up. My husband had to call from a different number before anyone answered. I was then told I'd personally need to call the shipping company myself to schedule pickup of the incorrect bed -- which then sat fully assembled in my basement for two weeks before it was collected. I was told the replacement would take "another six weeks, maybe four if it could be expedited" -- all verbal, nothing ever confirmed in writing. I emailed for an update on February 19th: no response. Followed up March 16th: no response. Followed up March 30th: no response (my husband called and was told it was "waiting to be delivered"). I emailed again April 16th and finally got a reply saying the item had arrived at their warehouse the day before and was being scheduled. I heard nothing further until I followed up again on April 21st, when I was finally given a tracking number. The replacement didn't arrive until May 6th -- roughly three months after the original failed deliver. When it finally arrived, I learned the first delivery may have failed partly because parts were missing from that shipment too. The reassembly was also rough: exposed screws, uneven feet, and no center support beam. We didn't trust it enough to leave as-is, so we bought our own support board. That was on top of an expense we'd already had to absorb during the months-long wait: we'd gotten rid of our old bed frame expecting a February delivery, so once it was clear the replacement wasn't coming anytime soon, we had to buy a cheap temporary frame just to keep our new mattress off the floor. hrough all of this, there was no real acknowledgment of what had gone wrong -- no proactive updates, mostly just "we're a small business" as an explanation. I understand the constraints of a small operation, but a simple "we're on it, here's confirmation, I'll check in by Friday" would have gone a long way. Instead, I had to chase every single update myself, often unanswered. The furniture is genuinely beautiful, and I couldn't find anything comparable elsewhere for the price -- I looked. If you're local and can buy in person, you may have a much better experience. But if you're ordering for shipping and delivery, go in with your eyes open: get every promise in writing, and expect to do a lot of the follow-up yourself.

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    Ashley Store - furniture - Updated September 2026

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