After a disastrous experience with mattress firm, I went to Ashley, for a mattress. I was greeted by a nice lady Theresa, (granny on her name tag) at the door, who asked how she could help. I explained I was looking for a mattress, and she asked what kind I had. Once I told her she knew exactly what I was looking for. Even though they didn't carry that mattress anymore, she took me and showed me ones very similar. She asked me what I was looking for, comfort, size, features, price range. She helped narrow it down, showing me the mattresses, and showed the ones that were in fact similar to my current bed. She asked me questions, helped me find the right mattress. She sat down, and went over all the paperwork, explained everything, answering all my questions. The whole process was absolutely great. Her attitude, professionalism, knowledge, and expertise, will keep me coming back. The store is very well laid out, I've been to this store 2x now, 1 time to browse, 1 time to buy, the sales people are always nice, and welcoming. read more

We love this store! Abby has always been extremely helpful with picking out what fit our description of what we were looking for. We now have went back and bought many pieces from them. Like every other quality furniture store, some items will take a week or more to get shipped to you, so plan ahead! The quality of their furniture is worth the wait for the price compared to other stores. Our house is now filled up with Ashley Items and will be back for more! read more

We purchased a sectional about 1 year ago with the extended warranty. The seat cushions started sagging so I called to see about having someone come out and repair or replace them. I was told my warranty didn't cover that so I would have to pay for them to replace them. I finally spoke with a supervisor who said she would send out replacement cushions. Several weeks later I received the inserts but they were the wrong size. They sent another set, also the wrong size. I sent multiple pictures showing the size difference. It has been months, and I keep calling and texting and they will not respond. When I call, they hang up on me. DO NOT purchase from Ashley!!! Poor quality and terrible customer service. read more

I stopped in with a coworker to look for office furniture. The selection is limited but we decided to browse around. This store is huge. It's neat and organized. The layout makes it easy to navigate between sections. They have plenty of staff on the floor. I noticed about 6 people walking around. A few of them asked if we needed assistance. There's a kiosk where you can look up items and see all the inventory available. There's a small clearance section in the back with artwork, lamps, rugs, pillows, and other decor. read more

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My husband and I had such a great experience here with Akram! He was not at all pushy when we were there looking around. He was really easy to work with and went out of his way to be accommodating and helpful when we were actually ready to buy weeks later. He even texted us pictures and videos of the items we were looking at and lead us through the process, as we were purchasing remotely just ahead of our move to SC. When we are ready to buy things in the future, I will surely be getting in touch with him! Thank you, Akram! read more

We have had great experiences with sales teams in the store HOWEVER if you have to schedule delivery - do not buy from them. They do not stand by any issues which arise during delivery, including holes in walls due to careless and unskilled delivery people. Its worth paying more at other furniture companies if you are left with bills to repair home damage. Absolutely disgraceful treatment. Don't outsource your deliveries to companies you don't hold accountable. read more

Ashley Store - Furniture Stores Near Me - North Charleston, South Carolina

The owner of Ashley Furniture store read my review on Yelp. He responds to my review by asking me to call a particular number because he doesn't recognize my name on my Yelp review. I called your corporate office and nothing was done. Don't worry, I will not purchase another thing from your store. My name is Hope Mincer. So if you care, you need to contact me, you have my name. read more

They delivered my two rocker recliners and to my dismay trying to keep them in the recline mode was a fight. Every time you moved a little bit the chairs went upright. My grand children were not even STRONG enough to force a recline. Unless an adult sat way back on the chair it would NOT stay in the recline mode. Ashley sent in an independent 3rd party to access and possible adjust the chairs. They said there was no further adjustment and the store would contact me soon. The store manager told me the service company would first come to my house then he could give credit so i could get a different chair . The store called and said nothing they could do. I sold the two chairs for 1/2 of what i paid (only had them 4 months) licked my wounds and went to HAVERTY'S STORE when i bough two nice chairs. I WILL NERVER STEP INTO AN ASHLEY STORE AGAIN.... read more

Ashley Store - Furniture Stores Near Me - North Charleston, South Carolina

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The customer service was great and the value of the furniture is good. However, I bought a bedroom set last week and paid to have it delivered today. When I hadn't heard from them I called, and even though it showed I paid the 200$ to have it delivered and set up- they marked the "pick up at where house" box- so it was never delivered. Now I have to wait another 5 days before it is actually delivered, and the worse part is- it was a surprise to my son. He is having a new baby and was supposed to come home to a new bedroom. Now he will just be surprised by coming home to an empty and inconvenient room for the next 5 days. Very disappointed. read more

Best home shopping experience I've ever had! Upon entering the store, I was greeted by Angela who asked if she could help me with anything. I explained to her an idea of what I was looking for as well as showing her some pieces I had found online that I liked. She immediately took charge and led me to the area of the store that had what I might be interested in. She walked me through the material, durability, prices, etc. of each item and was very knowledgeable when I asked questions. I ended up deciding I wanted a piece that they had online. She sat me down by a computer and walked me through the buying process, making sure I got everything I wanted and made sure that it would be delivered in a way that makes me feel safe! While she ran up the paperwork for my purchase, I was able to look around the store to see the other furniture they had for future purchases for myself. I thought this was so nice as well because I got to look around the store without someone standing over my shoulder. She gave me the perfect amount of support and autonomy while I shopped! Andrea is the best, and I will definitely be back to shop again once I need more furniture! read more

David. Why would I call that number you listed when I've went as far as calling cooperate? It's clear I'm not the only person with a bad review! As I notice your comment didn't even say you appreciate my business, but you said that in the other reviews! That is one example of poor customer service on your behalf! I came in the store and tried to resolve this issue and nothing good came from it! If that's the case, just refund me my warranty amount I paid because nothing was covered! Remember floor models are AS IS, because it's been returned and Ashley furniture just resell it again! Not knowing before I bought it, but now I understand this store scheme! Bad business and poor customer service for the record! read more

Do not Do Not Buy here!!! Defect and poorly made furnitures. Purchased a set of sofa and loveseat. Sofa was making creaking noises upon delivery. Had them exchange it for another one. The 2nd replacement sofa broken within 2 months. They couldn't repair it. It snapped in the middle and the wooden part was sticking out. They sent another one. Mind you this is the third time I am having issues. They sent another new one. The 3rd sofa they sent have issues with creaking noises again upon delivery. So they have to replace it once again. The 4th sofa seem fine at first but now is broken within a few months of light use. The wood snapped and is now sticking out of the sofa. So tell me how are we sent four sofas and they all have issues. This is a recurring problem and it is absolutely ridiculous.. Haven't been a whole year yet and already replaced the sofas FOUR FREAKING TIMES. Doesn't matter if they fix it or send a new one....it is not holding up. Either the style have some major design flaw or manufacturing issues. I don't know but my family is extremely frustrated with Ashley furniture and we expected quality products but in return giving junk as furnitures. Wasted so much money and time with this back and forth mess. Please don't be fool by how pretty everything is staged at the place or all the gimmicks of warranties they sell you. Take your money elsewhere. Save yourself the trouble. Wish I had knew and read the reviews before buying from them. Updated to David B from Ashley Furnitures who replied back-- the only reason why you replace and fix is because it is still under warrenty and you have to. What happen when the one year warrenty is over. Will you still continue to keep replacing my crappy furniture that you sold me or would I be getting that line sorry mam you no longer have warrenty on that. Put that in writing or in a contract that you would continue to replace the sofa for life without charge!!!!!!! read more

Ashley Store - THIS PICTURE IS OF OUR 3RD REPLACEMENT. We are on OUR 4TH REPLACEMENT AND GUESS WHAT IT BROKE AGAIN!!! All this within a few months. - Furniture Stores Near Me - North Charleston, South Carolina

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Today I walked into this Ashely home store to buy a sofa. I walked in was greeted and I told the rep exactly what I was looking for. They told me to follow them (thinking they were taking me to a sofa) and I did... we walked around the store not really talking to me. They stopped then said "did you see anything you like?" I laughed and was told to go look around the store. As I was walking around the store, only older couples were being helped. I counted 6 sales reps sitting down on furniture and on their phones. Meanwhile me and another couple I passed laughed said it sure would be nice to have some help. I walked around sat on furniture, waiting for someone to come help, when no one did, as I walked out the initial rep asked if I saw anything i liked? I said no and walked out I was so annoyed at the lack of help. The store was in great shape, clean, etc. But the staff is terrible. If I was on my phone in a previous retail job I would have been fired on the spot. I walked into other furniture stores and was treated like I was buying everything in the place. They are going to get my business over this store. read more

I can't say enough positive things about the Ashley Furniture in North Charleston. My experience across every department, especially with Aaron and Lonnie, reset the bar for a home furniture buying experience. They were consummate professionals. They helped me with every step of the process from making the right selections to financing to ensuring a speedy delivery. I recommend them 10/10 to anyone looking for new furniture in the Greater Charleston area. Thanks again for an wonderful, seamless experience amidst a global pandemic. I will surely be back!! read more

I dropped in this location looking for bedroom/ living room furniture. I dealt with Abby and Jessica on the two days I came in. Both representatives were very professional and knowledgable when it came to helping me pick the furniture I needed. I would definitely recommend these two representatives to others in need of home furniture. Also- a big shoutout to Mr. Melvin. Although he is a behind the scenes representative, he was hard working and had unmatched energy. read more

AVOID AT ALL COSTS! I wish we could hav read the reviews because all of the issues we have experienced, others have multiple times before us. The store and the furniture may look trendy, but the quality and the experience that come with it are anything but. We had a horrible experience trying to order something online that wasn't at all what the website description depicted. After graciously being allowed to change our order in this franchised store (which we appreciated) our sales associate assured us everything would be fine; we went with a more expensive couch, so obviously she was pleased. However, after waiting past the stated date for delivery, we called about when we would receive our couch and the delivery team said they had been waiting on our call to set this up - which we were never told. After setting it up and having the couch delivered, we received the wrong parts and it was at the error of the sales associate. Not only did it take extra time to get the right pieces, it was a hassle going back and forth to set it up - this landed on us as the customer, and should have been handled with ease between the sales associate and delivery team. Only months later, the couch was already dilapidated and losing its shape. The cushions were separating from the corners of the covers, so the seams were all out of wack. The bottom liner rotted and ripped, hanging down and looking unsightly. The icing on the cake was when I received a text message to my cell phone from the sales associate. She no longer worked with Ashley HomeStore and started a real estate business - and used my personal information from the sale of a sectional to solicit new business! She apparently couldn't remember blundering our delivery or us not being pleased with our experience. Clearly Ashley HomeStore doesn't offer quality service, products OR protect your personal information. And my best advice besides not shopping here at all, is not buying the furniture protection plan - that company is even more horrendous to deal with and your money will be even more wasted. read more

This has been the worst experience. We order the couch in the beginning of March delivered the first time in April - all pieces are ruined couldn't even off load them from the truck. The customer service center was terrible . Yolonda (cs agent) kept blaming me for denying the delivery and the long wait time (which was covid related and I understand that) During the next month and a half they couldn't tell us a date or where the furniture was. They continued to tell they would follow up on certain dates and never did we continued to have to call back. June 2nd we get a call around 2 saying it will be delivered the next day at 8am?! Thanks for the heads up! So now I have a couch but it's filthy! Hand prints and dirt marks all over it! I wanted more pieces from this company but I think this will be the last purchase from there. Kitchen and dining room will go somewhere else! read more

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My wife and I needed a new Sofa and decided to return to the place we purchased our entire New five Bed, four bath home in 2008. (Ashley Home Store). Close to $20k worth of furnishings. Great experience it was. 2019, NEW OWNERSHIP with a whole NEW Experience. "CLEARANCE EVENT" We found a nice leather sofa and asked a sales associate about the details. (Did I mention that all the sales people at these CLEARANCE EVENTS are brought in from another company out of state and specially trained to BS you in to a sale?) The sales person stated that it was a discontinued item and it was the last one. So they took $200 off the price since we were taking the floor model. I took pictures of it at every angle to make sure it will be indeed the correct sofa we purchased. FYI....I truly recommend anyone purchasing anything that will be delivered to you as a "As Is" item, take photos prior to leaving store. The sofa was delivered with a long scrap along the back side of the leather. I was going to refuse the delivery of it but after speaking with the delivery guys and them showing pictures of two or three sofas in the store room all sitting upright on their sides, I new it was not due to the delivery crew. After taking pictures of the damage, I compared them to the original pictures I had taken when I purchased it. Low n behold.... It's not even the same discontinued (last one) of it's kind they delivered. I'm attaching pictures to this review because you need to be the judge of this fiasco. Customer service tells me that since we purchased the warranty, they will send someone to our home to repair it. And reminded me that it was a "As Is" item. LOL, until it gets in to your home I guess. The 1st picture is the day we purchased the Sofa. (Notice the small spot on the upper back corner of the sofa that the leather was rubbed off. The 2nd picture is the delivery day with the long scrap down the same side but No damage to the upper corner. I rest my case!!! Beware of this place, New Owners...No Thankyou. read more

Every time I've gone in this store they were very helpful whether I buy anything or not, and whether I'm just browsing and want to be left to it, or need help. read more

the absolute worst. go anywhere else to get furniture if I could give less than 1 star I would. didn't get the furniture we thought we ordered. I called 4 times to get answers never got a call back from sales person read more

They are very courteous, but they need to be honest of how you will place your order and 6 months later you will still not have received your furniture. You call and get the same reply if you are lucky. Every-time I called their store someone would hung up. 843-513-1501. I tried 5 times in a row calling and nope some rude employee kept hanging up on us. DO NOT WASTE YOUR TIME!!! If I could rate them it would be a 0 starts You never get a straight answer. Shop at Wayfair at least you will get your products. Not happy client. Don't shop at 4950 Centre Point Dr. Location. STOP blaming COVID! How come other furniture stores are selling furniture. How about being honest with your customers and telling them how truly the wait will be to get their furniture. You have given everyone the same response. Please and calling is a waste especially if they keep hanging up on you. read more

You know what really grinds my gears? Salespeople! I just want to walk in and look around, I dont need you to walk me around showing your most expensive items. Yes, it's all lovely, but I am just looking. Please don't follow me, I will let you know when I need your help. read more

I really like this Ashley HomeStore as they have a large selection of different furniture sets. There are so many different choices to choose from it is hard to decide which furniture I want sometimes. This is a good problem to have as I like being able to choose from the best of the best which is the choice you have at this Ashley HomeStore. The staff here is extremely helpful and there when you need them to ask a question, but also hands off if you want to just browse and climb and lay down on the furniture. I have always had a pleasant shopping experience here and have had my expectations exceeded each time I have been here. This is a great furniture store that is well run and I enjoy shopping here. read more

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Ally was very helpful in helping me find a couch that will fit my space. No pressure but a pleasant experience. Would definitely buy again.

IF YOU HAVE PURCHASED A MEMORY FOAM MATTRESS FROM ASHLEY PLEASE READ THIS. My whole experience has been a nightmare. Their memory foam beds contain fiberglass as a fire retardant. If your mattress cover is torn or removed fiberglass is released into the air and your home. After informing them of this issue they stated it says on the mattress tags not to remove the cover, which is doesn't and the cover also comes with a zipper indicating that it is removable. They then stated that it voids the warranty if you remove the cover. I asked them for a highlighted copy of their warranty with that statement which they could not provide. After arguing for a week with customer care I finally received an agreement for a refund. Key word, agreement. I was told I would be contacted by the North Charleston store and they would refund me. I never received a phone call and I have called the store 5 times where I have received an excuse every time of why no one can provide a refund. To top it off, they have already picked up the mattress, so I am out a mattress and my money. The amount of time and money wasted on doctor visits (from skin and asthma issues), clean up and removal is way over the amount of the mattress. The refund should be the least of their worries. I see David B, the store owner responding to multiple reviews. David - does it make you proud to know your store is this incompetent and that your store sells mattresses with health hazards? read more

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Aly was a huge help. She helped us through the store and I know when we have fully decided on the perfect furniture we are going back to this store for her! Thanks for all you did for us Aly!!! read more

I called on Monday 6/22 to ask if they had any sofa sleepers in stock and I was told there were two of them. I emphasized that I needed it for Thursday 6/25, so that's why I needed to know which sofas were actually in stock. I selected one of them, gave them my card through the phone and hung up with the idea I had bought a sofa sleeper. I asked if there was a problem with me picking it up in Thursday and I was told it was not a problem. A day later I noticed one of the sales reps sent me a message asking me to sign some papers and to then screenshot the signed and initialed papers back to her. Today 6/24 I get an email saying the sofa is no longer available but can be delivered in 20 days. LMAO what was the purpose of taking my info? If you saw I didn't reply to the text immediately, why was there follow up call ? I was depending on the sofa because I'm having family visit on Friday. Really Ashley Furniture ? With all these bad reviews I STILL decided to give the store a shot and honestly im laughing as write this review. There is obviously a serious level of incompetence if the bad reviews keep piling up. You're making it hard for the Ashley Rep who goes under all these comments and writes a "sorry how can we do better" message. They are being written in vein. This company really needs to address the Charleston store's shortcomings. I cannot believe I really had to come write a review about how dead on the money the bad reviews are about this store. P.S Hey guy with the pathetic "sorry how can we do better even though we don't give a damn and won't take you're suggestions/needs into account" message after I post this review. read more

Great interactions with Kevin and Frank when I needed a mattress ASAP. I also sent my friends Morgan and Ford and they bought a similar mattress there 2 days later. I bought a couch from this location a month prior and had a seamless buying and delivery process despite there being a global pandemic. I will keep referring more business to them. Keep up the outstanding customer service and thank you! read more

My husband and I bought a bed set in store during their large clearance event a couple weeks ago. I was impressed with the service we received in store and the span of time between order and delivery. However, the delivery process was a nightmare. The delivery was scheduled between 2-5pm. At 5 minutes past one pm, I received a call saying the delivery men were 5 minutes away. Luckily, my husband happened to be in the area, but my neighbor didn't receive as kind of service after asking them to wait until her assigned time for her to clean up her area. We later found out that the men destroyed the back leg on the dresser. Something that can half be attributed to their shotty set up and half due to poor furniture quality. I have since spent over 30 minutes on their "customer care" line and left two voicemails to no response. I'm very disappointed in the vast difference in customer service in the sales process to that received during and after delivery to ensure the customer is actual taken care of. read more

My mother & I went furniture shopping at Ashley HomeStore in North Charleston last week for my new home. We had multiple rooms to think about with no real direction. We were greeted by Ryan Lemon, who made us feel comfortable right away at the showroom. He showed us around and guided us through the wide variety of styles available there. We were there for hours, on multiple days, and he was answering every question of ours patiently. Ryan delivers an incredible service and gives a very pleasant experience. I felt that he was honest and knowledgeable. We bought quite a bit of furniture and if I need anything more in the future, I will be asking for Ryan to assist me! read more

Bought items from them and they were delivered defective, bed headboard/frame doesn't fit together and was just left in the middle of the bedroom, couch not put together properly and desk not assembled correctly. I called the store 3 times and customer service 3 times and keep getting runaround saying someone will be out there to "take a look at it" in 3 weeks to see what needs to be done. Do not buy from here, once the sale is done they don't care read more

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I would give this store no stars. Sales lady tried to act like I was getting a great deal by paying cash, which I did think I was getting a decent deal, but I was wrong. Bought ottoman with the set, had to call 3 times to have it fixed, and when store warranty ran out the tech said it was the nature of the beast, and I would have to deal with it. Same with the sagging couch and love seat. read more

Ashley Store - Ottoman - Furniture Stores Near Me - North Charleston, South Carolina

This place gets a 5 stars because of one employee that literally went above and beyond. His name is Lonnie Hazelton. This wasn't our first purchase from this place and the other retail associates weren't bad either but Lonnie went above and beyond what most retail associates would. Thank you for the great customer service. For those of you stepping in to this store, ask to see Lonnie. You won't regret it. read more

NEVER AGAIN! I'd give 0 stars if I could. I thought my transaction would be smooth and easy but after purchasing a couch and loveseat and waiting 2 weeks to get it, I finally found out otherwise. During the delivery, one of the guys knocked off my porch light and offered me nothing other than telling me that it wasn't installed very well... Then, due to the packaging around the couch, the couch couldn't get through the door. Without the packaging it could but I had to sign a waiver that if the guys damage it getting through the door then it's all my liability. Given what I had seen already I wasn't about to take that risk, so I sent it back. Now the store is telling how much of a benefit they're giving to not charge a 20% restocking fee since I'm reselecting. Pretty unbelievable since I did the proper measuring and the deliverers agreed that it was the packaging that created the issue. Either way I decide to get two recliners instead. I asked for a discount and even found the same set for less somewhere else online. They said they would only match the price with delivery included. Of course the delivery added several hundred so it was pointless exercise other than demonstrating how little they care about a customer even with the trouble I've already experienced. I get the two chairs anyway but refuse to pay shipping again so I decide I'll pickup myself. I went to the store after being called that my furniture was in and it was only then that they tell me I have to get it at a distribution center that is 35 minutes away! To top it off the center is only open Tuesday - Saturday from 10am to 3pm. I even contacted someone online about my trouble and all they told me was that I had to deal with it at the store. I really wish I would have read the reviews on here prior to purchasing but I never expected any of this. Do yourself a favor and shop somewhere that actually cares even slightly for their customers. read more

This is what my bed looks like after only 5 months. No kids to blame. This is just from rubbing against it as I walk by or an occasional shirt there. No excuse for the head board read more

Ashley Store - My end post - Furniture Stores Near Me - North Charleston, South Carolina

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This has been a very disturbing experience I have ever had! Pushy salesman (Scott), who truly didn't help us find our new leather couch/loveseat! He spent almost the entire time talking about himself and his gf to my husband! Who could of cared less. I went on my own around entire store found what we wanted. The worse part I agreed to purchase it!! Big MISTAKE on my part.....delivery was horrible,damaged. Received call back on Tuesday from a call center employee that couldn't help me. Got 2nd call from the "store employee " Sarah,she was NO HELP. Please dont even stop by their store in NORTH CHARLESTON,SC. A Waste of Time!!! read more

I cannot say enough about the horrible experience with Ashley Homestore. Sure, the purchase experience was good - they can sure sell. But do they stand behind their word, commitment, and product? No. We received a damaged sectional months ago and we have yet to get it repaired despite numerous calls and promises from them. Finally, they sent a repair person out today.... unprofessional is only the start. I should have rejected him as he did not come "masked-up" nor did he appear to care at all about the COVID 19 protocols. When I noticed him placing a patch instead of replacing the frame as I was promised, I said something. When he got offended, I asked him to get management on the line and let's get this sorted. He stormed out, leaving me a bunch of sectional parts laying across the floor. No one at their repair group or their customer care got back to me - even though they both committed to resolving this today. Am I ticked off? YES. They refuse to replace the part with a new one and refuse to fix is as agreed. They send unprofessionals with no mask to my home to fake a repair. This is NOT standing behind your product or service. This is disgusting business practiced. read more

Really good customer service while you visit their showroom! One you make a purchase, that's finally! It's hard speaking to a manager, he'll say one thing when you come in person, he forgets he said something! He will tell the older veteran lady Rosalind to translate. Her customer skills reflects when you speaks your mind back to her, she will tell you in person to call a number to get you out the store, and over the phone she will hang up! Yes, I have recordings to back up everything I mentioned! Cooperate office doesn't do anything, they don't resolve issue! read more

In early late Feb. 2020, we purchased a full bedroom set, a den of furniture and one additional recliner from Ashley Furniture in Charleston. We had recently moved to SC from FL and had looked at furniture at numerous stores. We found Ashley to have best option of furniture at the price we were looking for. We were hesitant to buy anything from Ashley because of the negative reviews we read about delivery. But we talked to the manager, Frank, and he listened and assured us of what he felt he could do. He was very honest that the recliner was from a new line and might take longer than our den or bedroom set. But we felt confident with his answers and made a big furniture purchase. We received weekly calls with updates on expected delivery from Ashley. We were given the name of a person we could speak to with any questions (our salesman had informed us he was leaving for a new job and this would happen). We felt very informed throughout this processs. Our furniture was delivered exactly as and when we were told. The recliner delivery was a little behind the den furniture, which we had been told would likely happen. Because of having to do 2 deliveries, Frank, the manager waived the 2nd delivery fee. Even though this was at the beginning of the Coronia virus crisis, the team that delivered our furniture was outstanding! I could go on and on about their professionalism, their politeness, their care to place our furniture where we wanted, all of which was upstairs except the recliner. They were the same team that delivered our 2nd delivery - in the middle of the Corona Virus crisis. They were such a quality team that my husband attempted to lure them to come to work for our company! But, they are happy being part of Ashley team! Based on my experience, I highly recommend Ashley furniture of Charleston! read more

Former Law Enforcement out of NJ, my daughter bought furniture from this location. This was her first home purchased and the furniture part of the experience was a very disappointing. Before signing any paperwork, read the fine print on the back of your invoice twice. In response to the person who responded (David B), We tried several times to contact you, we were hung up on once (maybe store was busy?) PleaseNote the number you provided is an automated number that does not give an option to speak with you. It seems that we continue to have issues. read more