Went here on Monday August 17th 2026 with my parents to look at some couches for my room. Walked in, and a sales associate greeted us and then let us look around. We looked around and saw some couches that were nice, but the couch wasn't sold separately. Also the choices of couches weren't much as far as color wise, and lots of leather. Anyways, We walked out without buying anything but didn't hurt to look! Will be back for our furniture needs! read more

Let me start by saying that Kamela (sales associate) and everyone we dealt with at the actual store was very nice. We ordered our couch, chair and a half and a Tempurpedic mattress on March 14, 2026. We got them all delivered on May 13th. Within two months of using the sofa we noticed the seat cushions were going completely flat and not retaining any shape or firmness. I tried flipping the cushions weekly, but that didn't seem to help. We stopped by the store and were told to reach out to the customer service number provided by them. I did call and was told to take pictures and send back to them with the provided email. Once they reviewed the pictures they would get back to us. We did receive a call the following day and was informed that the manufacturers warranty does not cover the cushions. But if we wanted they could order replacements at a discounted cost of $192 if we were willing to pay for them??? I asked if they use totally different cushions on their display furniture because there is no way it could be the same? She said I have no idea since I don't work in the store, I'm just customer service. I told her we have spent several thousand dollars over the years with Ashley and that this would be the last time. We will not waste any more money for such poor quality furniture that the manufacturer does not back within a few months of delivery. read more

I am an extremely unhappy Ashley Furniture customer. I spent a significant amount of money furnishing an entire vacation home, including three bedrooms, two living rooms, a dining room, and a kitchen. Unfortunately, the quality of the furniture has been incredibly disappointing. After only three years--and with the furniture being used only in a vacation home--both of my couches sink all the way down when you sit on them. I was even told by someone at the store that they no longer make these couches the same way because the older ones were made without springs, and the newer versions now have springs. That alone tells me they knew there was a problem with the design. When I contacted the store manager, it took forever to get a response. They eventually sent out a technician, who admitted the couches could be repaired but also said the same problem would happen again because of the way they were manufactured. I contacted the manager again, waited another long time for a response, only to be told there was nothing they could do. What disappointed me the most was the complete lack of concern for a loyal customer who spent thousands of dollars furnishing an entire house. They strongly encouraged me to purchase the extended warranty, yet when I needed help, it provided no meaningful solution. Ashley Furniture has lost my trust. Poor product quality, slow customer service, and no willingness to stand behind their products have left me feeling completely let down. I will not be purchasing from Ashley Furniture again, and I cannot recommend them based on my experience read more

My experience with Ashley Furniture has been nothing short of a nightmare. From the very beginning, the wrong mattress was ordered. I specifically asked for the hybrid version, yet somehow a single word difference resulted in me receiving an entirely different mattress. I called the same day it was delivered to report the mistake, expecting it to be corrected. Instead, I was told I had to keep the wrong mattress for 30 days, then I was charged a $590 restocking fee for an error that was not mine. To make it even worse, I was required to drive all the way to Myrtle Beach just to pick up a plastic mattress bag so they could haul away the mattress they delivered incorrectly in the first place. If their sales representatives had simply listened to what I asked for, none of this would have happened. That wasn't the end of it. My ottoman arrived with a rip in the side. When they replaced it, they sent me another one with the exact same rip. The delivery drivers also showed up at 7:30 AM, two hours before the scheduled delivery window, with zero notice. No one took responsibility. No one offered real help. I was bounced around, blamed, and charged for their mistakes. This is some of the worst customer service I've ever experienced, and I will never do business with Ashley Furniture again. I would strongly recommend anyone considering them to think twice. read more

Went in to purchase a Tempur-pedic matches had an amazing experience with our salesperson Cindy Smith. She was amazing. She made the process easy. Make sure we had everything that we were looking for in a mattress. She was not pushy at all very helpful. Needless to say, we walked out with a new mattress. Amazing experience with Ashly furniture and Myrtle Beach, South Carolina. read more

well, I can understand why they have 2 stars. I bought two couches from them and made the mistake of "modifying" one as I thought it would be too long with the console piece. High and sight, the sales rep should have encouraged me to wait and see. I certainly shouldn't have done it, and now stuck with this love seat that's too short for the area. The Ashley manager, who was not very understanding, would not offer any assistance, not even a larger discount on me buying the correct couch, which is $2200, to make me happy. I was looking at 2-3 bedroom sets as well, but NOT buying from them. read more

As we walked in the door, we were met by a saleswoman. We needed new couches. After looking at several, and sitting in them, we chose our couches. The problem. We would pay for them immediately but they would not be delivered for thirteen weeks. I wish I would have stayed at Americas furniture. I will wait until our bathroom is redone. Then it wii be the anger of Joan. Would I come back here? After I look at all the other furniture stores. read more

Terrible service from manager. What was supposed to be 2to3 weeks is now 5 to 6 weeks. Manager blames on Kenny salesperson, Kenny not there to defend himself. Just alot of lame excuses. Never will do business with 906 Frontage Rd Ashley furniture doesn't deserve a star.Wouldn't allow me to post without one read more

And here we go I bought furniture for my mom who is having to move into memory care and assisted living and all of a sudden not even 3 hours as I left the store and paid for the furniture there's already a problem I told them I wouldn't need the furniture till May 26th 2025 bought a floor model chair for her to sit in to watch her shows and now all of a sudden they can't keep it till the 26th which I told them this was the absolute latest I can move in was told no problem don't worry about it and now all of a sudden I have no way to pick up this chair in my car I paid $275 for delivery fees and wasn't told that I could not they could not keep the floor model until that time . I was also told that the furniture would be ready by the 26th we'll see if that's happens I've read the reviews about Ashley furniture beforehand and took a chance anyway yep it's pretty much true so we'll see how they do from here on out. read more

5 stars for Manager Chris Hubbell Chris went Above and Beyond to help me out with a situation that occurred, Please ask for him personally for any of your needs when visiting Barb read more

I found the sales manager Chris to be overbearing, rude,and disrespectful. While trying to help us find what we wanted, he was directing his sales staff to do things. It felt like we were bothering him just by asking questions.I won't be back!! read more

For over 3 months we have been trying to get a resolution to a mattress purchased for my daughter. Mattress in store does not compare to the one we received and is way too hard. We have been calling since the day mattress was delivered. No exchange or return. They do not tell you this at time of purchase. After spending over 4,500 in store they simply say "you signed the contract". Think long and hard before purchasing from them. They just want your money and don't care about customer satisfaction! Horrible experience..... read more

My wife and I are shopped at Ashley Furniture for at least the last 15 years. We have purchased bedroom set dining room set and to living room sets from them over those years. I find their pricing to be very reasonable and their financing makes it easy purchase bigger sets and have an extended. Of time to pay it with no interest. We've never had a problem with their Furniture breaking or having any other issues. The store itself is set up nicely and the workers are not pushy or intrusive. It may not be the same quality as Ethan Allen cool furniture stores like that before an everyday blue collar worker it's an excellent quality and good prices. I highly recommend Ashley Furniture to anyone read more

Ashley Store - Furniture Stores Near Me - Myrtle Beach, South Carolina

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This place is By far the worst store and company ever they try to keep your money to point where several people including my self has to dispute charges on our CC I will never ever give Ashley my business and to anyone thinking of do business with this place think again.they claim to have to get corporate to approve refund it could take days or weeks the girls at the desk are rude and nasty this place is a joke thank goodness I got proof my money was coming back to me because these people would kept it for sure and the furniture was on back order . And the salesman flat out lied the night we tried getting a new bedroom set he said we get that week I waited two weeks until I started questioning it where it was . Wow this place is something else go on the neighbor site there's others saying they did the same to them.to many better furniture stores to get furniture from and great customer service than to deal with a dishonest company like Ashley I am finding more and more folks that this company has done this to maybe we should contact Ed from local news to warn consumers about there tactics against the consumers and with the way economy is shame on Ashley!!!! Thank god I got Citi bank who protects there customers. read more

STAY FAR AWAY!!! We ordered about 30k in furniture over the last few years. The last purchase we made was supposed to be delivered in 4 weeks. 8 months later we decided to cancel as we still haven't received it and never received a call telling us it was delayed. We called and spoke to Rachel the manager and Christine the receptionist and was told totally different stories each time. We canceled the order and after 8 days still never received the refund. After calling for several days and getting the runaround each time we were told they lost the original receipt and cant process our return until they find it. Not sure why thats on us. We went ahead and had to file a dispute with our credit card company to get any kind of resolution. read more

This review is specifically for the customer service I received in store. Thomasina helped me select a beautiful couch and love seat combo and was so personable and fun to chat with. She made the whole process so easy and I was happy to purchase with her! Now, reading these reviews, I am a little nervous seeing what a hard time people are having with delivery dates. I actually read someone's review saying she promised them a 2-3 week delivery time frame (but usually arrives sooner) which is exactly what I was told for my pieces. Today is Oct 6 so I'll update my review once and if I get my furniture. Crossing my fingers bc it sounds like it's a nightmare to get anything resolved! read more

Purchased $3500 worth of furniture & was told it was at the warehouse, would be delivered 2-3 weeks. We're at 5 weeks without furniture. Repeatedly lied to & was blamed for signing the ESTIMATE! Are you kidding me? BUYERS BEWARE read more

We were building a new home and purchased $9,000.00+ worth of furnitures April, 2021 giving ample time for furnitures to be available since the salesperson Cassey said it will take about 3-4 months. September/October supposed to have some partial deliveries but we moved the date. January 27, 2022 Ashley made partial delivery - 3 queen beds with headboards and sofa. The love seat, dining and recliner not ready yet. The remaining orders have tentative dates when they will be ready except the love seat. Went to the store and expressed our concern about the loveseat. What if the loveseat is discontinued? The manager told us to contact customer care. I called costumer care and told me that the salesperson -Cassey will contact us in 48 hrs. This time I was starting to lose my patience. I informed her that Cassey doesn't work there anymore and that I don't appreciate being bounced around like a basketball. Plus I told her that the sofa that was just delivered was falling apart. The metal frame at the back of the sofa was sticking out and 2 nails were out . I found this out because I cut my finger when cleaning the back of the sofa. And on the other side, nails are starting to come out. So much for quality. Customer care asked that I send some pics and I did. 48 hours lapsed and no calls or emails so I called the store and spoke to Rachelle. She told me that the loveseat is discontinued. I informed her that we don't want the sofa then. My husband and I went to the store to settle things out. Thanks to Rachelle. It was really a nightmare dealing with Ashley. Buyers beware. If you want quality furnitures right away or in a short period of time, then look somewhere else. Never again will I deal or purchase anything at this store. Lesson learned. read more

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Didn't learn from our previous experience. Twice we have ordered furniture and we're told 6-8 weeks. The first time when we were in California it took over 6 months to get everything and recently from the Myrtle Beach store we had to cancel our order after 5 months because they would keep pushing the delivery back. Beware if they tell you 8-10 weeks most likely it we'll be 8-10 months. read more

Great in-store experience with Thomasina, awful experience afterwards. I was told "3 weeks for delivery, but it never takes that long" back on 8/19. I still don't have a couch, or a delivery date. I received a text message saying my couch would be loaded on 9.17. I called today, 9/17, to see when the couch would be delivered, and I was told "Maybe Wednesday, maybe Thursday, maybe Friday, when would you like it delivered?" Don't expect any communication or customer service if you call the store with questions. I was hung up on by whoever schedules deliveries. Ashley furniture had no problem taking my money IMMEDIATELY, weeks ago. Still no couch! Go elsewhere. **UPDATE: received a phone call today rescheduling the delivery that was never scheduled. "Sometimes trucks break down" is what I was told. I'm wondering why I spent over $900 on a couch that takes over a month to arrive. What is exactly is the delivery fee for? DO NOT SHOP HERE. read more

This is an update to my previous review. Ashley contacted me & did give me a credit for the price of the previously purchased loveseat. We have since ordered a new loveseat with that credit! I thank Ashley & we're keeping our fingers crossed for better results! read more

In September , 2015 I purchased over 2k worth of new merchandise and in my sales order was touch up paint for dining room buffet table, clearly mark and spelled out that I purchased from Ashley prior in 2013. I never got the paint with my delivery and when I called, I was told that the warehouse manger said these special orders can take up to 3 months.. This happened on 3 occasions in 2015. Then, in October 2015 I spoke with a Denise and she said she would get back to me. She did and left me a v/m , which I still have stating that the store manager was getting it for me that week. That was 7 months ago. I called again 3-4 times , spoke with her and also left messages for her to advise me of the status. If I ever ran my bank like this ( which I retired the president of ) it would have gone out of business in no time due to the very poor service, customer service and name recognition. Can Corporate please look into this really bad performance from this Myrtle Beach, SC. store and get me my paint please ! Ask Denise... she has my name and number !!! read more

Ashley Store - Furniture Stores Near Me - Myrtle Beach, South Carolina

Today went in to find a Dining Table and chairs which I did. The Saleman wrote up the ticket and informed us we could have 0% interest, But then he told us we had to have 10% down. We said we just wanted to finance the whole amount and he smarted something about Walmart insinuating we could not afford Ashley. That was Very Rude. We have great credit and haven't missed any payment in over 7 years. There was no reason for his snide comment. I tried calling to ask for the manager, but no answer. After reading the other reviews, don't know I will go back. Martha G read more

EW! That's all I can say. Cheap furniture, awful customer service! Took 11 days to get a credit refund approved..and it was after I filed a dispute with my CC. I bought a set in the past and the paper actually peeled off the bed and bureau..exposed particle board. That was after they told me it was all wood. The manager wrote to me that she would fix it..never did! read more

Let me start by saying that this place is zero stars at best. We ordered a sectional in February of 2020. It was delivered in March broken and torn. They sent a repair man out in April to fix it but he had the wrong part. My sectional that I paid for in February was finally usable at the end of July. To say the customer service was horrible is an understatement. I'll never spend another dime at this place. read more

I have to say that in my 66 years I have never come across someone as helpful, courteous, and professional. Laverne was extremely helpful in rescheduling my delivery date due to an unforeseen doctors appointment. Laverne is truly an exceptional employee And I am sure she is a true asset to your organization. Thank you Laverne. read more

I really wish I would have read the reviews before I bought a couch for our beach house here. I was reassured that if I decided to cancel part of my sectional due to the fact it wouldn't fit after getting home to measure, I have been calling and getting the run-around on where my refund is. Finally after two weeks of having the cancellation on my account with no answers as to where my money was, I talked to the manager Nick. Not once, did anyone from the company apologize for the poor communication or mishandling of the transaction. After calling at least 5 times in the last two weeks, I was informed I would have to come back to the store with my credit card (this was after they told me they were emailing corporate to take care of it and to call back the next day....) I was so frustrated because Chris, my sales manager, reassured me this would all be able to be handled over the phone. Not true. And if I wouldn't have kept calling and bugging them, I'm sure I would have never seen my refund (well I actually haven't seen my refund yet). I had to rearrange my travel plans to go back to the store and sit in front of them in person to make sure this was done. Fingers crossed I see my refund. I will NEVER buy from the store again. read more

We ordered over 22 thousand dollars worth of furniture from Ashley Furniture in Myrtle Beach. in October 2021. The store manager Nick told us we would have no problems getting the furniture after January. We told him we did not need it until Feb. He said great no problem. Here we are March 4 2022. No furniture no refund....had to pay up front in Oc tober to get the great prices. After arguing for 2 weeks with the store maneger Chris Hubble he finally admitted they have no idea when we will get the furniture. We asked for a refund. We signed the refund slip. That was 6 days ago. The credit has not been given. Citi Bank who has the credit card says Ashley needs to release the credit and it's sitting in pending. On to SC Attirney Generals Consumer Protection Dept. read more

Two stars is being generous, only because some of the items we ordered were delivered about when they said it would. But some of the items were eventually cancelled since it was one delivery delay after another. We must have been given 5 delivery dates for some of the items ordered, but there was always a last minute delay in the furniture arriving at their warehouse. Even when you decide to Cancel those items, and think that getting your money back shouldn't take long (we had paid in full at time of purchase based on the sales pitch and when it would be delivered) they drag their feet, taking over a week for the lone person in the finance dept. to review the request and approve it. We had to call them to determine the status of the refund and then finally, during a call we made to the store, we were told, "oh, your approval "just" came in, you can come to the store and get it." Even dealing the "store manager" here claimed that his hands were tied and basically repeated his sales pitch about the quality you get when you shop at Ashley. Which would be great, if they would make good on their delivery commitment. So if you are extremely patient, don't mind paying for your purchase and wait for months for the delivery to occur, sure, you can shop here. However, if you would like your furniture delivered within a week, go to one of the other furniture stores here in MB and make your selections . read more

Speaking to Marian in distribution was one of the worst customer service experiences I've ever had. She was rude the second she picked up the phone. If this is indicative of how Ashley's operates you're better off going to Living Spaces. And before a moderator comments back at this, go listen to the recorded call for "quality assurance." read more

David all you say is a smoke screen of BS that your store offers the public when they complain and tell the truth. Other Myrtle Beach furniture stores give next day delivery.Its easy to blame the Covid crap for all that goes wrong. With the size of your firm you should have your suppliers kissing your butt to do business. The store had the item I wanted on display which they could have offered at small discount and completed the sale. The salesman made sure I purchased a mattress topper for $150 before I left the store and i was able to take it home, however with the lacking of a bed to put it on was an insult. Do your store a favor and either get the customer the furniture they pay for or issue a refund for the lack of good honest business practice. You customer service people have the same scripted line of BS every time you call the store. I have waited longer than the time frame promised by the salesman and now its become annoying to hear the same excuse from your store. I was in the retail trade many years ago and know the tricks and BS to hand to customers when you have been caught in a lie. Do Ashley Furniture a solid and get from behind your desk and make some serious calls to whomever you do business with. If you care for your customers at all you will do everything possible to restore good honest business practice in Myrtle Beach. read more

Waited a good half hour while three sales people tried to figure out how to order a sectional couch. When I told them that it made me nervous they assured me they were just making sure they got it right. I'm still not sure if they did get it right. It's now the fourth week and still no delivery. Just moved here and are quite tired of sitting in our portable beach chairs. Since ordering our couch and recliner they have gone on sale and apparently still unavailable. Good luck. Will post updates Well furniture arrived 4 weeks and one day after purchase. Missing hardware for the recliner. Leg rest hanging on from one side only. I'm told tech will be here within 48 hours. They are on the clock! Will p Well the 48 hours have come and gone. Still have a broken recliner that I waited over four weeks for delivery. Called the store and was redirected to a voicemail. Left a message and no one has returned the call. read more

I bought a couch and a chair from this store in Myrtle Beach. It took almost two months to get my furniture delivered. The store was no help at all. Now the spring on my couch and springs on my chair are coming out. I went back to the store and again no help. They gave me a number to call customer service. I called the number and was sent to voicemail. Unbelievable. I'd never buy anything from this store again. read more

This place does not understand customer service my wife and i purchased a new home in Myrtle Beach and we purchased a 3,000sft home full of furnature so yes a ton of money it took them months not weeks yes i said it MONTHS to get our furnature the last item was a desk i never heard a word from these clowns i called every week and i was told the end of next week finaly i demanded to speak to a manager after months this clown tells me tge desk is 5 weeks out so i tried like hell to get this deal done i asked him can i just take tge floor model and when tge new one comes in just use that one as your floor model he said no we cant do that i told him why should i wait just give me that one no no no we dont do that after spending all of that money you would think they would bend over backwards to please you nevermind tge fact tgat thier furnature is grossly priced for subpar furnature at best i wanted to keep tge deal with them because our salesman was great so why should he lose his comition because of poor management as we found out later tgere are many other stores in this area thatare competitively priced for quality furnature and tge delivery with other stores kill these clowns at that point you feel lije telling tgem to just come back and pick up thier garbage furnature and give me a refund and i would go to another place to not onky save money but get what you paid for sooner my suggestion is stay far away from those guys because of tgier poor customer service i returned a lot of stuff because we found it cheaper elsewhere and i could get it sooner but i felt bad for our sales person he should go to another company to work and get away from that circus they should rename the storefrom Ashley's home furnature to the ringling brothers circus of furnature and use bozo the clown as thier mascot and it gets better when you buy tge furnature tge money comes out of your account emediatly when you return something to tgem it takes 2 weeks to get your money back so you call tgem thier excuse is it's not us its your bank it makes me laugh those jockers if i could pick a half of a star i would read more

Worst customer service I've ever seen, was called three times to confirm furniture delivery for the next day, at the end of the day they call and leave a voice message from a real person instead of an automated machine left message 2 call to discuss delivery and Order when I called back in 10 minutes closed no phone being answered paid movers come and move all the furniture and put it in storage only to find out the next morning when they opened they weren't going to deliver my furniture should have left detailed message anything now we're sitting on the floor and they could care less and they're completely rude Tumi when I called their customer service people do not belong in customer service read more

Poor. Customer service a lot of passing the buck. I bought a sofa from them I bought the 4 year protection package got the rim around with that I sent pics several times. Then they finally got it cleaned. But the spots came back more pics were sent and finally after many months they agreed to replace the couch. I was told it would be picked up on a Tuesday then it was a Thursday. Then they called and said the delivery truck broke done I blew my top I lost pay for taking the afternoon off I told the agent I didn't care not my problem get it figured out and get me my couch today by 430 as promised. I will NEVER. Purchase from them again.absolutely horrible customer service experience! read more

A store full of meaningless promises of a set up refund after waiting five months for a simple bedroom set. Was told as soon as order was delivered a $200 refund would be applied to my charge card which never happened. When you call to inquire they claim to be unaware of this and they have a need to research it with a call back which never happens. I never seen a store with so many one star reviews and the two good one must have come from a store employee. Don't forget to get the BBB involved. This store has a 1.2 rating so you can imagine how many complaints were received by them. Don't bother writing to their corporate offices because they don't give a damn as well. You won't even get a reply of concern to help a bad deal get better. All that matters is don't do business with them and be sure to let everyone you know made aware of this poor useless business in Myrtle Beach SC. read more

My husband and I just bought a bedroom set and mattress/boxspring. Our sales person Paul Ellis was extremely helpful with selecting the right mattress for us. Delivery came as discussed and very happy with the whole experience. This was the Myrtle Beach, SC homestore. read more

I NEVER thought that I would be BULLIED, INSULTED AND HUMILIATED while trying to buy a dining room table especially not by the store manager- STEVE THOMPSON- myrtle beach. I simply asked if he could give me a discount. He gave me 10% off but when I asked him deduct the delivery fee because my husband would pick it up, he immediately got loud and in front of other customers started rudely insulting me by questioning what school I went to because I clearly don't understand math and what IM doing in life anyway .. he said that he doesn't need my business that bad , he has plenty of customers in the store. At that point I told him that I want to talk to somebody else because he was mistreating me . He told me to wait. I waited 20 minutes before someone else approached me , mind you IM 8 month pregnant . The lady who helped me immediately gave me 15% discount but of course as the store manager he wouldn't sign off it. I felt it was just out of spite so I left without buying anything . Nobody ever treated me with so much disrespect in a store. What kind of person does this to a customer? Especially a heavily pregnant woman.. This man may have singled me out because IM a woman and I have an accent.. he thought I was an easy target. Shame on him and shame on those who make a hateful person like this a store manager. I will never set foot in Ashley home stores again. And ill make sure none of my friend and family does either! Ill post it every place I can! There are plenty of other stores that treat customers with respect. Betty.8435979626 read more

First time I visited this store, walked in and around entire store, no greeting. Second time my husband and I visited this store same thing no greeting but the white couple that came in behind us got the red carpet rolled out upon entrance. Needless to say I'll stay with my homestore in another state for my Ashley shopping. Poor customer service, makes me wonder how your sales are. read more