Along with 2 other couples we walked the store for 15 minutes without anyone from staff offering to assist us or evn greet us. We will drive to another store that values customers. No thank you Ashley! read more

Horrible. We bought a $1,100 reclining leather sofa with a 1 year warranty and purchased the 3 year extended warranty. One year after purchase, the electronics stopped working on the left side recliner. We called to file a warranty claim and Ashley refused to honor it! They denied the claim! We reported it to the BBB, and Ashley called us and said they would mark the complaint "unresolved!" Never buy furniture from this rip-off place! read more

i am so disappointed in the treatment i have received from your company regarding the elevation featureof my bed not delivered on 11/13/25 by your delivery team. i requested a claim be opened on 11/14/25 because first your delivery man signed off that everything was delivered and it was not. i had someone i trusted at my home to receive the purchased item and he refused to sign because the elevation portion of bedframe was missing. i have been calling the number given to me since 11/14/25 and a second number for the solution experience team. to my horror and disbelief this matter has not been resolved as of 12/15/25. i also requested to speak with a supervisor and was told there was not one available. i was then told a request was submitted for a supervisor to return my call. i am yet to receive that call. read more

Ashley furniture store has the sweetest and most helpful staff I have experienced in years. Whether you have a favorite sales representative or not. I took my sister to shop for a new bedroom suit after a horrible fire at her house. Surpro is still cleaning it up. But, with the amazing assistance from Scott she was beyond thrilled and ordered the fancy sleep# bed and bedroom suit in gray and I of course added all the extras from wall art, light sets ,lamps, flower pot sets, bed tray and all the trimmings. After a $10,000 total we could not be happier. Thank you Scott and all the Staff for your wonderful assistance and many kindnesses displayed. It's rare these days and truly appreciated. Jan & Debra Godwy read more