Went to several furniture stores and liked the prices and selection here best. Bought several items and very happy with the purchases. Que the sales rep was great! Knowledgeable and helpful throughout. We didn't purchase on same day, he even remembered our names when we came back few days later when walked in the store. But was there to answer questions when needed and let us to ourselves to talk and figure out what we wanted. Worked a great deal when bundling things together so we got a good price. Have bought quality furniture from Ashley before and will again. read more

When my mom and I stepped inside the store we knew what we wanted but didn't know the outcome. We were approached by the store manager Mars. He was genuine, patient and straightforward with helping us feel comfortable with our choices by providing details and information about each furniture selection. My mom and I were happy and satisfied with our purchase. I recommend to ask for Mars for a great store experience and generosity. read more

If you're on the market for furniture, I encourage you to look for Demar Reid to assist you. He's extremely knowledgeable, insightful, and helpful. Provides great customer service, highly recommend. read more

From the moment we walked in ,we were greeted by Tina ,she was very welcoming and knowledgeable on what we were looking for. We are new to the area and looking for furniture,she gave us a little history on the store that we thought was a nice touch! We will definitely be back for the rest of our furniture,good quality ,friendly service and affordable. read more

Tina and Duncan were amazing to work with. I was able to purchase my dream sectional with no hassle.

Delayed delivery dates, malfunctioning items delivered, a lack of professionalism and urgency. The WORST customer service & passing off the buck ever. Almost a month in from purchasing a bed for my Son & as of yesterday, still no furniture. 1st - I couldn't place the order online due to issues of not being able to apply the correct discount codes. 2nd - When I called the store & spoke to Jasmine, she stated I couldn't pay via telephone due to security reasons...I understood. 3rd - Called again & spoke with a Tabitha, who took down the notes of the order to give to Marquise, the Salesperson who would be assisting us when we arrived to the store. She also provided us with a delivery timeline that was conducive to our needs. 4th - I contacted my Bonus Son who lives in Atlanta to go to the store on my behalf & to take care of the ordering & payment. 5th - When he got there & called me to speak with Marquise, it was a like a Deer in Headlights. He stated he didn't get any information on our order & went further to say "Tabitha is new, she doesn't know what to do, so I can't be mad at her for dropping the ball." 6th - Furniture paid for. Got the email confirmation with incorrect information & had to call the store back to make the corrections. Was told that the delivery date would be delayed a week. 7th - First Delivery the furniture was damaged with the wrong sized platform. 8th - Canceled the first order, placed a new one with additional money spent for a different bed. Another week's time for delivery. 9th - Second Delivery surpassed the timeframe by 2.5 hours. My Son called numerous of times since no one called him & only to be told that one of Delivery personnel broke their foot. 10th - Corporate didn't do a better job intervening. We called three times to no avail of receiving expedient assistance. More passing off the buck & reiteration of communication between corporate - store - warehouse - store would have to unfold for proper rectifications...we never received a call back. My Son is a grown ass Man's Man & can handle his own stuff. However, I bought the bed for him as a gift & with the objective that it would be delivered by the time or shortly thereafter he moved back to Atlanta. To that end, I started the process on 4/28 & still no bed. On yesterday, my Son returned to Ashley Furniture, canceled his order & got a full refund. He then went to another furniture store, purchased a bed & it was delivered earlier today. The silver lining is that due to the Memorial Day sales going on, my Son got a better bed & for cheaper. This is what happens when you let go and let Hephaestus (God of Craftsmanship) handle the rest. When I state I/we will never shop at Ashley Furniture again, it is an understatement. read more

I visited the store today, 11/4/23. Tina was awesome. She was not a pushy sales person. She was patient and very knowledgeable of the furniture we purchased. I would definitely recommend her as your sales guide. read more

Zero, not 1. Wow, I should have read the reviews posted on-line regarding Ashley Furniture before I purchased. Shame on me. I have purchased rooms of furniture from Ashley Furniture before and have had good experiences. Not like my on-going dilemma now. I ordered in-store a complete living room set: 2-large sofas and a recliner all with electric recline and head tilt functions, and a couple end tables and coffee table. I ordered these several months ago anticipating my daughter and her family moving out (they were building a home). No problem with scheduling the delivery. Unfortunately, they delivered the furniture "drop-off" instead of the "no hassle" delivery and installation like I paid for. The furniture was literally dropped off on my driveway even though I told them I could move either the truck or car to ease their delivery into the living room. I showed the delivery personnel my receipt and they stated that their work order was for "drop off" only. As I tried and tried and tried to get someone from my local Ashley Furniture store on the telephone, I saw that the delivery guys were packing up their truck and getting to leave. I ran out to the truck and asked why they were leaving when they both saw the receipt line item were I had paid for the "no hassle" delivery and they simply stated that they were heading to their next delivery. WOW! Great customer service! Well, I still had not talked to a "live breathing body" from Ashley Furniture. When I finally talked to a person from the warehouse, she said they'd look into it. I asked that they call me back with a resolution. I then FINALLY got hold of the store. I asked for the manager but he was nowhere to be found. I talked to the office manager, explaining the situation they were in (not me). She too said she'd look into it. I again asked to be called after a resolution was reached. Both of the two above calls were made around 12:30PM-1PM early this afternoon. I again called both the store and warehouse at around 3PM this afternoon after NOT having heard anything from anybody. I reminded them both that the expensive sofas were still outdoors on my driveway, and that the weather forecast was for rain. Neither seemed to overly concerned about the damage or loss they would take should both sofas be rained on (about $5500). And here I am at 4PM still not hearing anything from anybody at Ashley Furniture. I did manage to place a store-bought tarp over the sofas but if any water wicks up into the sofas they'll be taking the entire order back. read more

Tina was absolutely amazing! Extremely detailed and knowledgeable of all furniture!!! Looking forward to purchasing more furniture with Tina! read more

Quitta was our sales lady and made our experience enjoyable and painless while we were shopping for outdoor furniture. I would highly recommend Ashley Furniture and definitely ask for Quitta! Thank you again Quitta!!! read more

The service was excellent. Sale person Tina was awesome. Also, the young lady who greeted me at the door

Ordered a sectional + recliner Labor Day weekend (sept 4) Was told our stuff would be delivered Sunday sept 11. They called a few days later saying they were rescheduling for the 17th. Last night, we had a friend come over and help move our current couches out in anticipation that we would be receiving our new ones today. Never heard from Ashley with an ETA, so my husband called this morning & she tells us our appointment is for the 21st.. which WOULD have been FINE if they had COMmUNICaTED that with us ... But now, I have no couches in my house and am supposed to have company over tonight + my kids are out of school for the week and I have no furniture til (Atleast) Wednesday. My husband and I are ready to cancel our order and close our account w Ashley (which is the only Place we ever order furniture from). read more

The service was amazing. Ask for Tina. She was so sweet and knowledgeable about our selections. We won't buy from any other store!

No one answers the phone at this location. I tried to use their chat assistant in which the salesperson told me that he did not have time to take my chat because he was serving other people. If Ashley furniture is going to be this slow on communication, then they need to hire more people in floor sales. This place sucks! You just have to do the best you can at these furniture stores. They really really suck!!!! All of them! These companies are sitting around letting these younger irresponsible adults run their companies; and at the same time they are losing money because they do not want to do their job!!!!!!! read more

Brought bedroom set two months down the road still haven't come back to put it together. Very poor costumer service. And it's management no the workers. No one oversees operations read more

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Buyers beware. Ashley Furniture policies does not allow returns on any of the mattresses they sale. We recently purchased a mattress that we tried in the store and liked. When ours got delivered. We unpacked it and slept on it one night. It was horrible and felt nothing like the one we tried in the store. We called and ask to return it or exchange after only having it one day and we were told they don't allow returns because it's "like buying pillows or sheets" it is now un sanitary since we attempted to sleep on it one night. We are now in the 72 hour " appeal" process. I went to visit the store and spoke with the manager on duty. After discussing the problem and her acknowledgment that the appeal is in process. The manager in the store advised me that she gives her personal furniture away all the time. As if I should consider keeping a $1,300.00 mattress and maybe just give it away if I don't like it. Wow! read more

Poor quality furniture and the sales staff are very sketchy. They sell extended protection claiming it covers everything however it actually covers NOTHING because when you try to make a claim, if there's any wear to the furniture at all, the claim gets denied. So essentially, if you use the furniture you can't make a claim on it. No one answers the phone beyond getting the sale. read more

I will never ever buy from Ashley Furniture again. I rather pay A lot more money than deal with these bums.

You'd Better Like It If You Buy It!! If you buy furniture from this store you CANNOT return it-even if it's the next day!! You can't even exchange it let alone get your money back. This is not mentioned during the sale so beware!! Read the fine print with this store! read more

Janine was very patient and helpful to my family. When you come here ask for her.

I am very disappointed in my experience with this store. I placed an order for a bedroom set, mattress, box spring, sofa, loveseat, and two oversized chairs. From the beginning the selections got slimmer and slimmer because I wanted to have them delivered before Christmas. It turned out that only the bedroom furniture would be able to be delivered then. Fine. I was told that the other pieces would be delivered on December 27, 2022. Not ideal, but I agreed to it. I then got a call that some of the pieces would be delayed and it would not be delivered until 01/10/23. I'm irritated at this point because it's getting further from when I wanted it. I then get ANOTHER call saying that it would be 01/20/23. At that point I decided to cancel the order and get a refund. I spoke with a manager who said that she would speak with my salesperson who was there at the time of our conversation to see if they could find something comparable that would be in sooner and do an exchange. I explicitly asked for a call back that same day so I would know which avenue I would explore. I had not received a call by the end of my work day so I went and got a refund. The bedroom set was delivered today and the knobs to the dresser are not there! How does brand new furniture not have all of the pieces with it? The drivers had called the warehouse to explain the situation, so they called me. They said that the best that they can do is order the knobs, which will take 7-10 days. They gave me the phone number of another manager at the store. I spoke with him and got the same story that they would have to be ordered. Since the set that I ordered is on the sales floor I asked if I could have the knobs off of that set. He said that that is not something that he can do. Why not?! Oh let me guess. You don't want the set to look unpresentable in the store, but it's alright to look that way in my home with guest coming for the holidays. I made another large purchase of several rooms of furniture at another Ashley at a different location. Same issue. A piece of the dining room table was missing because someone at the warehouse apparently didn't pack all of the pieces. One of the chairs was also unlevel. Luckily the delivery driver supervisor was able to come and fix the issues the next day. My husband and I went to several different furniture stores and could have gone anywhere else, but chose Ashley. This was a lesson learned since we had issues with both of the orders and they couldn't get it right. We spent a substantial amount of money and expected better. read more

Janine was amazing. She greeted us at the door when we walked in let us look around amd checked in on us periodically. The sale was quick and easy. If you are visiting the Douglasville location please ask for her. Amazon service!! read more

If I could give a negative number.... I would!!! I asked my delivery person to put on booties because I had light carpet and another handy man from Lowe's gave them booties to wear because they did not have any with them on the truck. They proceeded to enter my home without them on because they said that they couldn't be bothered to put them on and off. I asked them again to put them on because the installer from Lowe's was going in and out of my home and he took his booties off each time. They left my furniture in the door way and left my home without a word to me. And to put insult to injury they lied in on an incident report and said I was irate!!!! The handy man from Lowe's was so shocked he helped me move the furniture out of my door way!!! I will tell anyone within an ear shot what has happened to me today!!!! I hope this place goes out of business!!!!!! And if they lie!!! I have a camera that recorded the whole thing!!!! read more

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The absolute WORST customer service and passing the buck I ever experienced. Furniture arrived damaged and defective, the replacement pieces have been worse than the originals. The Douglasville store management is no help, blaming corporate for messing up. Corporate blames the store. Corporate blamed me for not pointing out the defects before it was setup. The delivery management is awful. I ordered furniture from the Douglasville store in February, its June and I still don't have my bedroom set. Asked if we could change to a different style, different manufacturer because of all the defects and corporate will not allow it. This company has a total lack of professionalism, courtesy and urgency. I will never shop at Ashley Furniture again and do not recommend anyone buy from them. read more

The furniture is of good quality. I needed a Queen size bed and a living room set. They said they had good deals and asked if I wanted to throw in carpet and side tables. I Agreed to getting the carpet after the manager said he would get me a great deal. Inghome and read my receipt. They charged me full price for everything was no "deal" carpet was $519, delivery $279.00, and then a 5 year warranty was $319.00. Ridiculous!! Needless to say I called and canceled that 7"10 carpet and the warranty. Be careful because it's all just a sale, it's all about money to them and the profit they can make off of hardworking people. read more

Ashely Furniture products are totally inferior subpar, purchase at your own risk.

A little better than rooms to go which isn't saying much. If I had to choose I'd go to Ashley over rtg but I'd rather not use either. Purchases ALWAYS arrive damaged and then you have to wait another 2 or 3 weeks when is their fault. Ridiculous! read more

Ashley furniture is a horrible company! The sales people are deceptive. Be prepared to be taken advantage of, and if and when your furniture is ever delivered it will be completely damaged I finally got a hold of customer service after weeks trying to get a hold of someone on the phone and after having all these problems at the Kennesaw Ashley I was accidentally connected to the furniture store in Douglasville! Keyanna Edwards answered the phone and told me that I was calling the wrong Ashley furniture, but that she would do anything she could to help me and resolve my issues and could not apologize enough! Miss Edwards is an absolute angel! I have never met or spoken to anyone at Ashley with her compassion and customer service! Miss Edwards took ownership right away and I was almost in tears after hanging up the phone with her and realizing that she had actually helped me and I finally got some resolution. Needless to say Miss Edwards was the only one who finally helped me after months of trying to get a hold of someone in my store in Kennesaw! I can't thank Miss Edwards enough, and if I ever do you have to go to Ashley furniture I will only be dealing with Miss Edwards at the Douglasville location. read more

Worst company ever. Worst customer service! I ordered my furniture back in June and it was supposed to be delivered in July. It never came. They rescheduled to August. It never showed up. They claimed that the delivery guy "showed up but nobody was there" I asked for a refund they said no. They rescheduled me to September 30, and of course it doesn't show up. I called and they said it was never scheduled for September and they pushed me to October! Like no respectful company does this kind of business! Take my advice and never do business with them. They're over priced and don't know the first thing about customer service! read more

It's a pandemic and employees either didn't have a mask on, it was below their noses or worn as a chin strap. Come on!! Do better! The staff had poor, unhelpful attitudes and they locked the doors at 6:34 when customers were trying to enter thinking they were open until 7pm. They clearly didn't want any business & the code for the item we wanted to purchase couldn't be found in the computer after a 10 minute wait so we left, empty handed. Pitiful! read more

Purchased a Queen Bed. It arrived minus pieces needs to assemble. Customer Service sucks. Have to wait additional time to receive parts to complete bed. read more

Very, Very disappointed with everything about my experience with them. We ordered a living room suite with end table and coffee table on May 22, and was told that our sofa, loveseat, and chair would arrive on July 1st. Our coffee and end table would be delayed till July 17. July 1st rolls around and we were told the delivery would be between 10-2. After waiting on them the entire day, I called Ashley to see what happened. Was told that I should have gotten a message saying my furniture was out of stock the day of delivery?!!! I questioned why no one let me know, in advance or the day of, and they blamed it on the delivery people. Was told that the delivery dept was a separate entity, which I understand, but I asked why Ashley didn't follow up with them, and let me know. She said they don't have contact with them, and there's really no way for them to know whether or not the furniture is out of stock, nor whether or not it will be delivered...REALLY?!! I explained to her how horrible the customer service was, and she agreed. They rescheduled my delivery date for the sofa, loveseat, and chair for July 26th, So, not sure if they will make it then?!! Now that my tables are suppose to come July 17th, July 14th I received a vm that my tables would be delivered July 17th, and I will get a call the following day for the time frame. My husband receives a message from delivery on July 15th, that they were gonna reschedule bc he missed their call that he returned an 1 hr later. Called Ashley's and spoke with Charles, and he said there was nothing they could do, that was the delivery policy, and that I should get my tables July 22. I explained to him that their customer service was horrible, and their delivery policy was a joke. and that they need another delivery company that doesn't suck. And to say that I will NEVER shop with them again is an understatement. I may actually go ahead and cancel my order. read more

The staff are friendly there at Ashley Furniture they make your purchase very easy they have plans that are affordable they let you look as long as you want to look they help you put together rooms that are very tasteful and they offer discounts I couldn't be more pleased with the service that I received from Derrick and Lisa I will continue to do business there I've had a great experience with these people I would recommend them to my friends and family. read more

I wish I had read these reviews before going into the D'ville store back in Oct. Here we are in the midst of a pandemic, racial unrest, corrupt political climate and these clowns add insult to injury by deliberately ripping people off! They didn't even have to work hard for my business. I knew exactly what I wanted, so all The Tall salesperson had to do was write it up. Their game is padding the sales orders in order to get more commission. When I got home I realized The Tall s.p. had added onto each piece of my order totaling $100 over what I should have paid. Even the person at the counter talked in circles to try to convince me otherwise. I guess they don't count on ppl having any math skills. Anyway, they credited me for the difference, but I ended up cancelling the order. Trust destroyed, I just couldn't continue to do business with them. The manager was professional & respectful. He's got his work cut out for him at this store. read more

Ashely Furniture in Douglasville is a HORRIBLE furniture store! I would give them a (negative) -10 on a scale of 1 -5! Bedroom suit purchased for my brother for his 1st apartment and it has been a nightmare. The bed was purchased on clearance because it had a canopy piece missing. A night table, mattress set, and dresser were all ordered to match the bed. Purchased on 06/24/2021 and scheduled to be delivered the date he moved in which was 07/12/2021. Not one time we were told the furniture may be out of stock until he moved in on 07/12/2021 and we received no text or email from the delivery company. We called the store and was told it was in back order. We worked with the sales manager with this purchase, and he never stated any of the furniture may be on back order. We were then told the mattress and night stand were shipped to the warehouse, but the dresser willl not be there until 08/29/2021. It was then stated they would separate the order and the mattress and night stand would be delivered on 07/18/2021. Still did not receive a text or email and no mattress on 07/18/2021. Went to the store and was told it is still not in. Asked for a refund. Received a refund and decided to just wait for the dresser only, on 08/29/2021. My brother called me angry that he received a text this evening on 07/25/2021 stating the dresser had been delivered while he was at work. He leaves work and run home to pull the dresser in. He opened the box and the dresser top is cracked and looks as if it has been chewed on and the drawers are cracked. I will be returning all of their furniture and WILL NEVER PURCHASE ANYTHING FROM "ANY" ASHLEY FURNITURE AGAIN! I wish I had checked the reveiws prior to even entering their store!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I had to change this post from a 5 star to a 2 because of their delivery drivers. Great customer service. Salesmen Terrence and Derek were great when we bought our Livingroom set about 9 months ago! However.... When we just bought our sofa sleeper that was delivered yesterday (11/15/20)... The delivery guys were RUDE AS H*LL, DISREPECTFUL, and INCONSIDERATE. We were given a delivery time between 1p-5p, no problem. They call us and say they'll be at the house in about 15 minutes, no problem. But once they pulled up and I asked them to bring my couch into the side door, that's when the attitude just went left field with them. We have a latch on the gate that I couldn't get off, so while I was waiting for my husband to get home, I kept trying to get it off. No, they aren't required to help me, however, instead of asking could they help me get it off, one of the delivery guys started yelling at me about just cutting it off and saying they're only suppose to wait 15 minutes and are about to call their dispatcher because they're not about to keep waiting. ABSOULUTELY one of the worst deliveries I have ever experienced. Ashley's HomeStore needs to send their workers through some type of customer training and also give their customers a smaller delivery window. And if a small window isn't possible (which that isn't a problem) at least give more than a 15 minute notification for customers. At the end of the day, the customer is the reason these drivers have a job with this company. read more