The new location looks nice, pharmacy, dentist, Dr-all in one space. Everyone was nice so far!read more

The Dental Hygienist, Marti Hartley was absolutely fantastic with my granddaughter. She is brushing…read moreand flossing without being reminded. I am impressed! Thank you for the great service.

All around excellent care, from the receptionist and MA to the doctor. The patient is the focus…read more If you have a specific concern, it is thoroughly discussed and you get to be part of the decision making. Going to a doctor can be stressful and this office makes you feel at ease.

Hi I am Elaine Urmanski. 03-16-1950.Long Beach,wa.98631…read more360-777-2655 graneanny@yahoo.com I just want you to know that i will not be coming in for any more testing on my heart. i understand that having me go through all these tests, its that you dont know whats going on with my symptoms, so i am going to leave it at that. i feel that these symptoms are just ' symptoms ,so i must learn to live with them, until something definete happens, and then we go from there. i am not a hypochondriac... and that what you make me feel like. i would like appointments for check-ups still, like every 6 months ,etc. i am not giving up on you, i will need you for future use. for sure. so i will sit back for now,and not worry.{ha]. i still have the same symptoms ongoing,but until i just cant live with them as they get worse, [and in time ,they will, obviously]. thank you for your attention and consideration.

Both of the providers in this clinic are excellent. They always spend as much time as is needed for…read moreevery appt I've had. They entertain any questions I may have and give knowledgeable answers or find out if they don't know. Explanations are easy for me to understand. They always are very concerned that they are completely addressing all issues I present with. I have always been treated with respect by everyone in their practice. I feel important whenever I'm there. I wholly recommend them to anyone needing family practice care.

Watch out for double billing - I was called Jan 5, 2022 and asked if I wanted to schedule my…read moreMedicare Yearly Wellness visit, I said sure, I wanted make sure I could get my cholesterol med refills without a hitch. Wow, they had an appt open for the next day, okay I went. Well I got the billing from Medicare and Pacific Family, my my my, they not only billed the Medicare wellness (which medicare paid in full) but they also billed an outpatient office call for $322. When I pointed out the mistake and asked for it to be corrected, Janet called me and proceeded to give me the excuses for the additional charge. First, it was I am suppose to see Dr Nairn once every six months and since I missed my 6 month visit Dr Nairn just combined the 2 (I have never had 6 month visits with Dr Nairn). Then when that didn't fly, I was told I had chronic diseases and mentioned heart disease, coronary artery disease, and COPD (which a specialist monitors). Dr Nairn has never told me I had chronic diseases/issues such as these, all heart tests, blood tests, etc seem to always come back with a response from Dr Nairn "you're okay". It's funny I have to hear about having these things from the billing manager. Then when that didn't work, Janet listed off the extensive stuff Dr Nairn addressed that day - extra blood tests ordered, a heart monitor, etc. I looked it up and all that took place in July 2021. Janet standing her ground, that it was a just bill said "So do you want me to close your account." Yes,in my mind I'm thinking, you're not going to threaten me into agreeing with you. It did shock me however, she locked me out of my account so I can't look at any of the billings and/or office visit results (I wonder why? Janet must not have planned on an old lady keeping the summary of the visit note given to me the day of the visit). I had tried logging in to message Dr Nairn about all this and let her know why all of a sudden a devoted 20 year patient was gone. I at some point even asked to talk to Dr Nairn directly about the billing, as she would remember nothing special happened that day, just the same old yearly questions medicare wants answered and when yearly tests were needed, no new treatment, no new complaints, after all they initiated making the appointment, I was well and happy at home :) PS: after going through my records I found this also happened in 2019, I must not have caught this one because I had already fulfilled my deductible for the year. How funny I have never called this office to schedule a Wellness Check, they have always called me. Here I thought they were just being thorough, foolish, foolish me.

The medical and support staff are superb. I've been coming here for 15 years and have been well…read moretaken care of. I am currently seeing Shannon Marsh NP as Dr. Merrill retired, and I'm very happy with her.

Wonderful doctor. Established care with him. He took good care of me. He understood what I needed.read more

I did not feel comfortable with the care at this practice. The visit was brief, the exam made me…read moreuncomfortable and wasn't in alignment with my concerns and reason for the visit. I did not feel listened to, the Dr. dismissed my prior diagnosis immediately without investigation, in the end I did not get answers that I was promised by the Dr. The office is covered in Elvis memorabilia and looks very unprofessional/unusual for a medical practice.

This clinic is not sensitive to children with emotional needs and doesn't check health records to…read moredouble check if it's safe for that child to have a medication. One of the medical assistant even yelled at my child for having emotional issues. Finding a new clinic tomorrow.

Everyone I've encountered is kind and helpful. BUT and this is a big BUT, if you have a chronic…read morecondition that needs to be followed carefully, you will most likely see a new provider each time you go and then - in your allotted 15 minutes - try to explain it all AGAIN. In the past two years I've had 5 different PCP's. They leave. A new one is assigned. They leave. Now they have NO PCP's taking new patients. You get whoever is around. They don't have time to review your chart or complaint. My fave PCP left because of the stress of paperwork and short time allotted to see patients. If you need speciality care, they do pretty well but as for having a doc that knows anything about you, forget it. It is really very scary especially as I get older and need someone on top of my care. Maybe instead of a state of the art facility, CMH could focus on quality care.

Referred to CMH by the VA for an upper GI preventative procedure. Met with the doctor and…read moreestablished a date. 5 days before the date they informed me that my A1C of 8.2 was too high to do the anesthesia. I have had four procedures in the last year that required anesthesia, three at CMH, no issues. There are good mechanics and bad mechanics. Same applies to doctors and anesthesiologists. Take caution. (immediately cancelled my procedure and notified the VA)

I just had my second appointment with Mary Bess Gloria today. I cannot say enough about how…read morewonderful she is. She is warm and caring, patient, and so knowledgeable. She listens, and has done tests for me other doctors wouldn't do. I am so looking forward to a healthier life with her guidance.I thank God for her. The whole office staff is wonderful too.

Dr. Gloria helped me through a bad time with a rare ailment. Traditional health care providers…read morecouldn't or wouldn't help. She is knowledgeable and caring. Highly recommend her.