I had a training in Ashland Kentucky this week and needed a place to stay. So my agency booked the…read moreDelta. They gave me a form that had all the necessary authorizations and information. I checked in Sunday night and gave the clerk the documentation. All I was given was my key cards. Halfway through my stay someone from the front desk called my room asking for my debt card number to have on file for Incidental coverage. I told them that my agency covers this in the form but the lady insisted I had to leave my card as well. I thought this was suspicious but complied anyways. Today, I wake up and find that I'm missing over $600 dollars from my bank with two charges from Delta (preauthorizations). They charged my card for the 5 day stay and incidental. The frustrating part is that they didn't seem to take any responsibility aside from reversing the charges. The 2 documents I gave them had incidental checked on it so if the person had been doing their job and read the document this wouldn't have occurred. But they didn't. Now, this being a Friday I'm stuck in limbo for probably 6 days or longer waiting on $600 dollars to be returned to me that never should have been taken. Apparently their "system" will just do what it wants within 3-4 business days. 1) They didn't read the document. 2) They charged my card instead of my agency's card. When I expressed frustration the lady I spoke to today said a note should have been made on there about incidental but I'm not sure if she was saying they should have or trying to shift blame to my agency.

This hotel is far in a way the nicest hotel in Ashland, and one of the best in the Tri-State area…read more It has a wonderful location, yet still has free parking, and has great views over the Ohio and the city. The lobby and common areas, despite being repaired from a water leak, were all clean and inviting, and the onsite restaurant was quite good. As for the room, it's really nice on the surface. A spacious entry way, closet, and bathroom, a super open room, and a very comfy and clean king bed. The room also featured plenty of outlets, USBs, a fridge, coffee supplies, and nice HVAC. Returning to the bathroom, it had a super fancy sink and storage area, a large shower, and a fancy toilet. So, why isn't this a five star review? I noticed a lot of peeling wallpaper, a good bit of dust build up on the bathroom floor, a slightly dirty shower door, and some hair in the shower. Despite these issues, I still enjoyed my time here and would absolutely recommend the property. I want to end this review by discussing service, as every employee I met was incredibly friendly and helpful, and Meagan specifically is one of the nicest people I've met in the industry.

Our first stay was great. So..we returned and continue to stay here when in the aWe found the staff…read morefriendly, rooms clean, and property large enough for my dogs to run and play. Breakfast is great with a variety of choices. Since we stayed a week the washer and dryer came in useful. There's a nice size pool and hot tub. We definitely recommend.

This is a really nice hotel we're always well received when we come down here rooms are nice and…read moreclean beds are comfortable with good pillows. Will definitely stop here again when I stay in Ironton. They also have a really good breakfast sort of buffet style but there is a lot to choose from. And it is better than average as far as free breakfasts and hotels go. There's a swimming pool and an outdoor fire pit with nice seating around both. The pool is indoors. Also has a hot tub. If you're in the area I need a decent place to stay this is probably the best stop in the city of Ironton

This hotel is incredible! Remodeled, brand new furniture in the room, and clean. There are security…read morecameras pointed at each elevator, stairwells, as well as entryways/exits to protect guests. I'm thankful! The pool and gym were both undergoing remodeling so neither were open as of 7/23/24. The washer/dryer is on the second floor, bring quarters for that amenity. The parking lot is super clean and has ample places to park. We had a room on the second floor, quiet and comfortable! The breakfast was hot and the attendant Jim was very friendly. He made sure the dining area was kept clean and food was made fresh. My family had a wonderful experience staying here in Ashland :)

This is an interesting Best Western. Upon driving in, I had seen that the logo was different than…read morethem more modernized locations. I think that is cool that the owner kept the original (I would have never known because it was probably like this prior to me being born). When I made a reservation, it was efficient and so no issues there and the same with check in. I then had to go up the elevator and found the first issue, no inspection certificate. Are these not supposed to be posted for the public to view? I see them in all elevators. The room is nice and spacious with the king bed. They have teas, decaffeinated and caffeinated coffee that I found in the room (good selection). The cable they have is OUTSTANDING. They have 140 channels, complete with Travel and Discovery Family. Travel is great for Paranormal Caught on Camera and Ghost Adventures. On Discovery Family, I have found a show called My Cat From Hell. It is so hard find hotels that have Travel and Discovery Family was totally unknown to me since My Cat From Hell was on Discovery in the mornings. The breakfast was okay: baked goods, biscuits, gravy, bacon, eggs (I think real because they have the yolk as well as the egg whites), and hash rounds. They also have apples as well. Compared to other hotels I have been to in Kentucky, this hotel would rank above ones that just have packaged baked goods (and that is all those hotels offer for breakfast) and below ones that have choices of two meats (sausage patties: sometimes I have seen turkey and pork, bacon, etc.). I have yet to see a hotel that serves cold cut ham (but I guess that is only in Europe, one way to make your hotel look upscale..wink wink). One definitely will not feel full unless they bulk up on carbs (which I tend to like protein more than carbs to feel full). One may not feel full on this kind of breakfast.

We just came back to town for a night. And we needed something pet friendly well... the price was a…read moregood price for the night we didn't want something that would cost a fortune since we are heading out to Jersey tm night. We were very thankful everything LOOKED clean and nicely decorated. Well we're laying here and just about to get some shut eye and my puppers just gets up and starts staring at the wall. So we go and look and the more we looked the more we found. There is a roach problem here. (We stayed in room 326. Btw) I think the owners might wanna do something about this infestation before they start losing money :) ps. There's a nest back behind the fridge.)

Thought the repeat business was a sign of better times, I guess the Knights Inn sign is a more…read morereliable indicator. Nothing outstandingly horrible about the property, it just generally under-performed. No signage directing late arrivals to the right side of the office until you're at the door after parking by the sidewalk to the left... A dozen or so holes in the door from where the safety-chain appears to have been ripped out... Curtain doesn't quite cover the window, water stains in the ceiling, springy floors (hope it isn't on a slab), and one of the hand towels sitting in the toilet (nicely folded, but in the toilet none the less.) The air handler worked well and quietly, the bed and beddings were serviceable, and the plumbing plumbed. Also, I did not detect any actual vermin (no bugs goes a long way with me) or offensive odors.

This place only gets 1 star because Yelp doesn't have a 0 star or negative star. My friend was…read moreshowering and opened the shower curtain to talk to me and the whole shower bar and curtain came down on her and made her fall out of the shower onto the ground. I made she was OK and reported this to the staff. The gentleman came to check it out and told us we couldn't stay in room and he wasn't putting us in another room and he wasn't refunding us. I'm fighting this. Also, the blankets had holes and stains and the breakfast was a joke. I see now that they try every way possible to keep People's deposits but if I have to take them to court to get my $100 plus thousands more I will.

They never told me about the train coming through. It sets up against a small hill with no security…read moreand there's a woods behind it. It was a scary place. I wouldn't invite a cockroach to stay there.

Clerk was racially biased then tried to lie. Wanted copy of my ID...asked him why to which he…read moremumbled....traveling well over 16 hours with disabled spouse and two service dogs...blantant lie that I did not give him my ID...check film which also not disclosed...undesirables smoking out side main entrance door...another violation...booked room at Ramada no hassle better rate...potential law suit here...then clerk admitted he mad at me when I called and spoke to fast then I insulted him by speaking to slow. Dear clerk I used blue tooth in my truck she heard every word and was agast at such a false accusations... Use extreme caution lots of red flags in security not to mention blatant lies.... ..

New owner means new experience!…read more Came a few years ago when the manager was different and it was an alright experience but the new staff have changed the place entirely, for the better! The rooms are way cleaner than before, tvs provide more channels, they have all the utilities you would want, microwaves, fridges, Air Conditioning and heating units and Free Wifi! Prices aren't that bad, especially comparing to the nearby hotels who increase prices more often than decrease depending on season. The beds are quite large and soft, there are multiple options from large king size to two bed etc. I had to make a business trip last few days so I decided to try this place out again since it looked updated in a more modern way from the hotel itself to the parking lot and the rooms. I would really recommend going here since its a nice place to spend a night or few.

They are very strict and should be. They make sure that riff raft doesn't come in and out and they…read moredo watch. I would feel very safe staying there alone.