The two people I attempted to work with from Ashland Health were horrible at communicating. I would never recommend them for lactation services!
On March 14, I independently reached out to an IBCLC (lactation consultant/LC) recommended to me, who works through Ashland Health. My availability (because I have a toddler, and my sitter could watch him) was Tuesday 3/19 and Friday 3/22. The LC said she'd see me on the 22nd because she had a commitment on the 19th. I anxiously awaited this appointment: my now-4 week old has had increasing issues with nursing. It's been extremely difficult on me, and even moreso as a single parent.
By Thursday the 21st, I hadn't heard from the LC about when she'd be coming for the appointment the next day. I emailed her at 7:30am and 9am regarding my availability (starting at 9am, and noted I had to pick my toddler up at 1:30pm). I didn't receive a response. By 4:15pm, I finally located her phone number online, called, and left a voice message. I then called Ashland Health and left a voice message at 4:50pm, stating I needed information about a scheduled appointment for the next day (Friday 3/22) and asked for them to call me back. No one ever did. The LC FINALLY texted (!) me at 8pm, stating she had been preoccupied by a personal situation. She confirmed she'd be at my residence the next day for the appointment but never said what time.
The next day (3/22, the date of the scheduled appointment with the LC), when I had not heard from the LC by 10:30am, I called Ashland Health EXTREMELY upset. I stated I had not heard from the LC, there's been poor communication with her and it obviously wasn't working out, and I'd like to request someone else to help me. I was told they'd see if someone could come help me before 2pm.
No one EVER called me back: not that day (the 22nd), Monday (3/25), or today (Tuesday 3/26).
I'm appalled that both a lactation consultant AND a lactation business both left me hanging: horrible communication, no call backs, no help. They literally left me struggling with no services to help me and my newborn.
By contrast, I reached out to another lactation service. They returned my voice message within an hour AND scheduled an appointment (with a solid appointment time). I'm finally happy I'm going to get lactation help: it's LONG overdue. I'm extremely dismayed that Ashland Health wasn't professional enough to do the same, wasted my time, and set me even further back breastfeeding my child. read more