We have a 30+ yr. old gas fireplace that wouldn't stay lit. Sean, at Ashes Away came out and replaced the thermopile and did a nice tune up making it work like new. He is a certified fireplace repairman and maybe the only one in town. We highly recommend Ashes Away for their timely and professional service. read more

Friendly and courteous technicians who know what they're doing, and don't mind coming from Durango to Farmington!

I have used them in the past and they are dependable and thorough. In their cleaning and inspection of our stove and chimney pipe. They are very clear with their explanation of any issues they encounter and which are critical and what issues for us to watch for. Will use them again. read more

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Extremely over priced service and especially for a product that is/should be on warranty.

Mike and Jarvis serviced my gas log stove today. They did an awesome job and payed attention to detail doing everything to perfection. They are always on time, courteous and knowledgeable. I can't thank them enough I've been using Ashes away for 24 years. They are my go to place for any kind of fireplace service or chimney cleaning. read more

It was a pleasure having Matt in our Home. He is professional, kind and very knowledgeable, he explains everything as he does it. Our fireplace looks fantastic. I would highly recommend Ashes Away and Matt. I have used them for 6 years now. With being a repeat customer, there's a discount. read more

These folks are the very best. They keep my 14 year-old gas fireplace going. I recommend Ashes Away 100%.

Always on time and professional! Ashes Away has kept my pellet stove working well for the past few years! read more

Mike and Jarvis cleaned our fireplace and dryer vent today. Very professional and polite. Showed up right on time. No messes around the fireplace or dryer left. Excellent work. Side note- I suggest if you haven't had it done, have your dryer vents cleaned. I'll attach a picture of what ours looked like. read more

Ashes Away - Inside of our dryer vent before he cleaned it. - Fireplace Services Near Me - Durango, Colorado

Inspection & cleaning of woodstove in a newly purchased house. Sean & Jarvis were prompt, efficient and very thorough, then went thru the inspection with me. read more

We just had out 1-year inspection and cleanout after purchasing a wood stove system from Ashes Away. Technicians Riley and Mike were prompt, professional, courteous and extremely helpful. Everything was explained thoroughly and all my questions were answered. Outstanding company! Dean S. read more

All staff is always friendly, helpful, professional and knowledgeable. Shows up for appointments on time. May take up to a month at times to get on the books for an appointment during busy winter and pre winter months. read more

Initially they did not return my emails or phone calls inquiring about their services. Finally I was able to schedule an appointment. They insisted on a "site visit" prior to the actual work, even though I knew that I had all the pieces and knew exactly what needed to happen. So, unfortunately, I scheduled the site visit, and immediately they began a litany of messages about the appointment, cost for said visit, what would happen if I needed to cancel or reschedule, what i would be charged if i needed to cancel within 24 hours, etc. The "site visit" took ten minutes during which the technician verified what i had already told them over the phone. they charged an astronomical rate (approximately $500 an hour) for this (what other companies do for free.) What's worse is that the estimate was also unbelievably high--I think my mouth fell open when I saw it--more than twice what I expected to pay for this particular job. More texts and emails about paying for the estimate started a few minutes after departure of the technician, the first one immediately, the second one 3 hours later. I finally blocked all messages and emails after continuing emails about scheduling the actual work, which I had someone else do for a third of the price. Noooo thank you. read more

Great service as a repeat customer. Always considerate and professional. Easy to schedule.

Great service as always. Very professional and great to work with. Will always recommend Ashes Away. read more

Ashes Away - Fireplace Services Near Me - Durango, Colorado

Replace bent gas fire starter tube and log holder grate and patch minor spalling on fire bricks on back wall. Riley arrived on time for the service and did the work quickly and efficiently. He was pleasant to work with and very knowledgeable about all things fireplace. Ashes Away provided good value for the services. read more

Great service! Good communication. Had our chimney swept. Technician was knowledgeable and thorough.

I did everything through their comprehensive website. The appointment was setup, they told me in advance of their exact time of arrival. Sean and Jarvis were thorough and efficient. Excellent service overall and would highly recommends them to anyone needing chimney or fireplace work! read more

Very grateful to Riley at Ashes Away for his attention to detail. I'm very thrilled Riley is still with you as he knows my stoves and it increases my confidence that Ashes Away is a good company to work for. I also appreciate that when I said he could forget the dryer Riley said wanted to just look at it anyway. Much to our surprise we both discovered that the last handyman failed to connect the dry vent. Even before moving the dryer it was evident that lint had accumulated on wall and top of unit. I thought it was my lack of detailed vacuuming. As a senior citizen with numerous injuries it means a lot to me to receive honest quality service. read more

Was going to have a stove put in that was purchased from a different seller and thought it was great that they would be able to install the unit as long as everything was new. So we had them come and do a estimate for the install, thought it was a little high so I remembered that they install outside parts so look online and found the pipes for cheaper. but Sean said that we had to have the right parts when they show up for the install and if it's not the right parts that we will be charged the labor price for the job for the day which they quoted 1,500. So again that's the penalty for the installer to say that if all the parts aren't there or if there not the right one. So I called Sean back to get his expert opinion on which kit I needed for the roof, once he heard that we where going to buy pipes form different place he's tone change over the phone and said that he didn't know what kit wound work and that was not his expertise to know. So after that disappointed conversation I well not do business with them and be penalized 1,500 every time they show up and we don't have the right parts. read more

Sean was very thorough, professional, and courteous. Much appreciation for Ashes Away! I've been with them for decades & they're great.

This company comes on time and is very clean and efficient. They are a good value! They are very trustworthy.

Easy to schedule a cleaning service, arrived on time (with heads-up email) . They conducted the service quickly and answered our questions. Very professional. I recommend them for the service and installation needs (they installed the unit a few years ago). No problems with the gas fireplace, we love it! read more

Never expected to have someone show up to our home several hours early after setting an appointment for mid-afternoon. Luckily there was someone home, but since there were still a few coals left from a fire the evening before, the technician belittled my wife in front of our guest and made her feel dumb. To add insult to injury we got nailed with a charge for him showing up at the wrong time and being unable to work, before we could empty the fire place and let it rest. The good news is, we had plans to replace the entire fireplace and surround in spring and now we know whom not to use. Customer service is number one, always. Its is a shame that they have so much business they seem to have forgotten that. read more

The service technician communicated prior to his arrival. He showed up on time and quickly found and fixed a problem with the pilot assembly on our propane heater. He was professional, courteous, and thorough. Totally satisfied with the work and the charges were reasonable. I highly recommend Ashes Away. read more

I purchased a stove in September, they finished the job in November. Apparently office staff change over, confusion, covid,...who knows. But the job in finally done. Went to pay the final invoice by credit card since I actually live several states away and they charge 3.5%. That's $35 per $1000! That's ridiculous! Especially on a large purchase. A paper check in the mail? Really? Who even has checks anymore? read more

Our propane gas heating stove was not working correctly after a plumber came to fix it and 2 days later we couldn't get the pilot to stay lit. Made an appointment with business and they showed up a little before 2pm. The expected arrival time was between 2-3pm. They were very professional & basically took the stove apart & found all kinds of things wrong. Excessive carbon build up, the silicone that was used turned to marshmellows & was not heat resistant, the air vent to the chimney had been closed & the thermostat was not hooked up. Wow, do they know their stuff! He completely cleaned up the mess, had to put the old pilot assembly back in as the new one installed was not working correctly. He was organized, knew what was going on & fixed my heating stove completely. This guy was sharp & he is the dealer for Lopi stoves in the 4 corners. Will never use anyone else as this is the company you want working on your stove. Trust me. read more

I just purchased a very expensive gas insert; wanted to change my mind to a pellet stove, but the owner informed me that I would be charged a 30% charge for not taking the stove I ordered. The measurement of the stove was wrong, and the outside rim is asymmetrical. The stove has been in my house for 3 weeks and still puts out a horrible odor that's truely messing with my asthma to the point where I really can't stand to be in the house. Not a really nice group of people either. Just "no," don't do it. read more

Beware! Worst business I have ever dealt with in Durango, and I have lived here 11 years. They came to clean my chimney, damaged the unit, and would not fix their mistake. After two months of contacting the owner, he kept lying and said the part would be ordered and fixed. He even set up a time to meet at my house to replace the part, and never showed. They screen their phone calls, barely ever answer, and no one even works in their shop next to Bread. You have to schedule a meeting during their business hours for someone to show up. I wouldn't recommend this place to my worst enemy. read more

STAY AWAY! Do not use this company! Once I purchased the stove, and had them install it in our home, they added all kinds of shipping/handling, delivery fees, site visit fees...etc. None of which was mentioned by them...they just wait til the end and bill you for it. Then if you argue, they yell at you (Sean) and hang up on you. Not a company that should be in business...no no no read more