The lady who sits in the back is always speaking about residents in front of us and barely knows…read morewhat's going on. She's always on the phone. They lie about the supposed renovations, cant keep employees. I heard the lady who comes from corporate made the last manager go on leave and she never came back. The heavy maintenance man is lazy and the skinny one looks like he's on something. This property is a joke!

No thanks...bad experience here. I won't name the female who helped me but it was in Wichita so…read moreI'll leave it at that.

I recently rented from them and my apartment is a health hazard. The issue is much bigger than…read moremaintenance and will take a while to fix completely. They refuse to terminate my lease and refund me my money. After reading all of the horror stories and having conversations with other renters, I believe this is habitual and they do it so you break your lease then they can charge you obscene fees and tarnish your rental history. After that, they rinse and repeat with the ones who wont allow it. DO NOT rent from here.

Great company, friendly staff. Maintain and manage a decent…read moreamount of property and do it well. Highly recommend

I loved my home and I was struggling with rent only after my kids were ill. I would pay all the…read morelate charges every month just so we could keep our home at least till gets were out of school. I told them I paid over half the rent and was to pay the other half with the late charges on my payday. Only to get served two days before that by sheriff. I messaged them to let them know my boss was cutting my check early to get the money that day only to be told I was too late the eviction would not be pulled and I would need to leave my home. Went to court and got court date since my pc said one balance owed. The court papers said another amount and the emails from their office were another amount. I was shamed by Mariana when I asked about is it impossible to stay till kids get out of school to move. I had been paying my rent with all the late charges and my rent went up by $75 to go month to month since I did not want to sign another year lease. I then asked for a 6 month lease but no response. " We can not cancel the eviction. We are going the extra mile- doing more work by giving you more time to move out". Then she stated per email "We have been very kind to you in the past and removed hundreds of dollars of late fees. We do not have to do that again". I always paid all late fees without asking for a break because that is what you do when it is on you to pay rent on time. I am not entitled to get late charges removed. I have never had any of them taken off and she stated that like she had taken off money when she had not. Only to be hateful. I did not get evicted they gave me till the end of the month after I paid it in full that day. I took it down to their office and put in the drop box. You never meet these people they sit behind a locked door with a camera and put lock boxes on rentals so you can look at them by yourself. My money orders have not been found and now I cancel them and pay $30 to replace so they will show a paid balance in order to rent somewhere else. I never got any of the things that I thought should be already done or at least done after asked. Replace water filter for fridge is tenants responsibility. Motion lights in back parking lot? Nope. Screens put on the windows so I could have air in the house? Nope. The porch is falling apart. The bathtub in the winter is a solid piece of ice because tub is slanted and holds water with no insulation in bathroom. The basement is not used but has lights on 24/7 on my tab. The front bathroom lights only turn on when you walk almost to the toilet then they turn back off when you sit down. The brand new floor in kitchen beautiful till it starts lifting from improper installation. Sink was not sealed when put in so water goes everywhere under sink and on the floor. One cabinet is not in use due to the stove blocking it. To love my home like I did and tolerate all that. Only to be talked to by her in that fashion as if she had ever met me. Shame on her and all of this. I had heard people say don't lease from Point Guard but I had to have this house. Now I have to leave. Next time I might read the reviews and base where I do business with. That is why there are reviews. Right? Point taken Point Guard. Now days life is hard out there without putting yourself through more by leasing here. Have a blessed day. And Point Guard. Do better by your fellow humans. Being human is all we have left in this mess of a world.

Unsafe, Uninhabitable Apartment - False Claims and No Accountability…read moreMy daughter rented from Point Guard Management, and this has been an extremely frustrating and distressing experience. Her apartment flooded, and maintenance cut several large holes in the ceiling trying to find the source of the leak -- exposing dripping HVAC pipes and clear evidence of old water damage that had been patched before. We had to come in to help her because no maintenance staff were on-site, and as a graduate student working full-time, she simply doesn't have the time or capacity to manage this kind of serious problem on her own. The unit is uninhabitable, with wet walls, open ceilings, and visible water damage, yet Point Guard Management has not provided any temporary housing or assistance. Instead of addressing the issue, they fabricated information in writing, claiming that "the leak was resolved" -- even though no repairs have been made and the apartment remains unsafe. We are now in the process of terminating the lease because it is clear the property does not meet basic habitability or safety standards. Not being on-site to manage a serious flood is one thing, but making up information and pretending the issue is fixed is completely unacceptable and unethical. This company has shown no urgency, accountability, or transparency throughout this process. If you are considering renting from them, please document everything, take photos, and read all reviews carefully -- the lack of honesty and responsibility here is alarming.

Been having cockroaches since day 1 I have been asking Vanessa at least once a week notifying her…read moreabout the problem but she says I'm arguing with her I just want the problem resolved or my money this place is infested with cockroaches she is a very rude lady

I Do Not, do not recommend Northstar property Management. First off you don't get a prompt response…read morewhen you do reach out if any response. Second I'm currently receiving emails for late fees that's bogus. There's no way you can have late fees on a zero balance or if rent was paid before the 8th of every month. By far this company has been the worst property management. Geez this company is worst than Point Guard Management. I would truly rate them with zero stars. Run do not walk away from this company.

Victor Lawrence did a tremendous job in finding us a new facility and walking us thru the pit-falls…read moreassociated with a very complex purchase. While the other broker disappeared after the sale, Mr. Lawrence went above and beyond to make sure that everything was correct.

Terrible company. Took over our lease and then proceeded to perform a "forced eviction" on us…read more Turned off gas by lying to the gas company saying there was no one living there on the coldest day of the year. Woke up to a 20 degree house and a freezing 6 month old baby. After dealing with the gas company they found numerous leaks and wouldn't turn the gas back on. Took two months to get the furnace fixed and they never fixed the burst pipes caused by the cold. If you value your safety then stay away.

After I moved out, I was never contacted through the email address, same telephone number or any…read moreother avenue that they had previously contacted me through to inform me that I owed them. The owner told me it was "expensive" to find me even when he had never really tried through those easy methods. Years later, the owner is not helpful in setting up a payment plan for an amount I was just recently made aware of. I have pleaded with him and his last response that he was traveling. I work in a much larger company than the one he owns. The CEO of my company reaches out to consumers regardless if he is traveling or not. That is a part of owning a business. They may have low rent but everything else they charge you for is exorbitant. I work with contractors as well and have informed me for what I am being charged that they could renovate an apartment for the size I was renting from the ground up.

I highly recommend this rental company. Everyone in the office is really nice and helpful. Anytime…read moreI need maintenance even after hours they always get the job done for me. Tina Jackson

Would give negative stars if possible!!! WORST PROPERTY MANAGEMENT EVER!!! Do not rent from them!…read moreThe owner Adrian/John...whatever he wants to go by is horrible as well. They will move you in to a unit without even offing you to see if, as if the unit is move in ready, and IT WONT BE! They will go the cheapest route to fix your unit before actually buying anything new for it. You can put in a maintenance request, but nothing will get done. All they're lit properties are TRASH. And if you own a property, DO NOT let them manage it for you! They will run your property into the ground. The have no problem with drug dealers on their properties either. Most of the properties are infested with rats and roaches. Do not these people rob you!! This company needs to be shut down!!! I

Greg is the worst person I've ever had to professionally deal with in my life. I have never dealt…read morewith a slumlord so crooked, dishonest, and cruel. His company, Air Capital Rentals, took over my lease and they never repaired anything in my apartment properly (to the point of my children and I having to find another place to stay while raw sewage consistently took over my toilet, bathtub, and dishwasher) all while being very shady and unprofessional. I eventually had, had enough and could no longer deal with Greg's unethical business practices so I gave my 30 day notice on the 10th, and returned the keys on the 9th. I did not hear a word from them until over a year later stating I was being sued! Greg and his lawyer tried to say I didn't pay my rent, I left damages, furniture, and trash. All of this was completely bogus. Greg said he sent the itemized list of damages to my last know address (the exact same address I just moved out of and gave him my keys to) instead of having the decency to call me and also let me know that I would be charged for a full months worth of rent for those 9 days after the first. I had to pay movers to put all of my household belongings in a storage unit and my children and I were homeless until I could find somewhere else to live and all he had to do was tell me I was going to have to pay for another full month. I thought as long as I moved out within my 30 days notices' timeframe I would be fine -- not knowing legally the keys were supposed to be in on the 1st. We could have stayed there and I would have been able to THOROUGHLY clean before returning the keys instead of rushing out to avoid another rent charge. In court, Greg finally admitted that I did pay rent for one of the months he was suing for but instead of prorating my rent until the 9th like a moral landlord should, Greg charged me for an entire month! I do not believe a person like that should ever be in the business of rental property.