To whom it may concern at Seton Medical Center your concern for my post in a timely manner is unbelievable. You understand what I said. Maybe in the future you will be more concerned about the well being of your patients. I'm surprised that a Hospital would have doctors and nurses that are not concerned about how I feel as a patient. You only concerned about how you feel. My husband is the only person there that made sure I had something to eat, he made sure I had something to drink and was kind about that, and took care of my health issues. The nurses wouldn't even give me a shower. I will never come back to Seton Medical Center again. Apology not accepted. read more

I took my daughter to this location in December for a high fever. We are still getting bills! We were there for one hour..she was given Tylenol and a chest X-ray was taken. She was Diagnosed as having slight pneumonia..given a script for antibiotics and sent home. They billed my insurance over $7000! I took my same daughter here two years ago for stitches under her chin..we waited for 6 hours (flu season) to have 3 stitches put in. Two of the stitches fell out the next day. I appealed charges of $7500 (billed as emergency surgery) but in the end had to pay. I don't know why I went back to this place! I rarely write a negative review but this place is a mess! read more

First off, I typically do not have good experiences with ERs. However, this place was AMAZING. The hospital was extremely clean and the staff was friendly. I had to take my daughter here whom is seven and we were in and out within two hours. They managed to get my daughter fixed up and even she was impressed with everyone that helped her. They got her a referral to the specialists she needed because they understood the situation at hand and even told us to come back if anything else happens. The doctor and nurses were honest and constantly checking in on how she was doing. Was extremely impressed with everything and everyone here. read more

One of the best emergency rooms I've been to. This location as well as the ones in luling and Kyle are excellent. Not too fond of Breckenridge but the other locations mentioned above are terrific. read more

We had a great experience with this hospital. Everybody's really friendly, it's a really nice, new, clean hospital. Our visit was primarily in the Women's Center. read more

This is for Labor and Delivery: I went in thinking I might have had an amniotic fluid leak. Carmen and Dr. Teng swept right in and took care of me (even though I see an OB in Cedar Park, due to my insurance and not having any in network OBs at Seton Williamson). I could not have been treated any better and they were on top of it! Super impressed. Just wish ARC would put some OB doctors there! Thank you Carmen and Dr. Teng for making sure my little nugget is okay! read more

If you are going to see Dr. Mcomber for pediatrics stay AWAY! She is an awful dr. I have heard on multiple occasions if your are a few minutes late- even if you are standing in line or nursing your baby she will turn you away. This drs office needs to lose her. I've had fantastic experiences, with the exception of her! read more

I had 2 surgeries there in 2015. One was an emergency. Excellent ER staff. Great surgeon. The Seton Main saved my life in 1992 so I have always been loyal to them. There is only one reason I do not give them a 4 or 5 like I would have in 1992. They largely have a much younger nursing staff. They are adorable, fun and nice. But they don't have the nursing experience that a more seasoned nurse can give. Knowing that, I recommend being good at asking for the help you need during your stay because they are caring and bright. If you are good at asking, you'll have a great stay. . read more

I would give NO STARS if I could. Treated us awful. The nurse left the bloody IV on the bed, and my boyfriend hooked up to the monitor after we were discharged. Didn't offer water, blankets. They were going to send us home even with my boyfriend saying that he was not comfortable going home. Went to Dell Children's after and they kept him overnight... mind blowing. Will never come back here ! read more

No good for emergency! Very slow and no communication with the doctors. Would not go here again.

Came in Sunday night with uncontrolled vomiting. The ER staff was top notch. Kudos to Nurse Jan and Dr. Marshall. I was immediately given CT scans and a LP to rule out meningitis or an anyerism. Kidney infection. Being admitted to get IV antibiotics is where the good service went downhill fast. I don't like hospitalist and now have a strong dislike. The first doctor? (As I wonder if he is) could barely speak English. I received no more knowledge about my infection or the treatment plan. While waiting on transport I was given a rundown by the nurse. Once on the floor, I had a wonderful nurse who updated my medical chart. The hospitalist was super slow to get the orders processed. I was not given a welcome package which has the menu to order food. While I didn't really feel like eating, I have to have food to take some of my medicines. The hospitalist, #3, was patronizing and treated like I was ignorant. Despite me telling him in person and through the excellent nurse, Chris. My headache only increased to the point of nausea again. I know through treating migraines for years what works for me. If Chris hadn't been my nurse and advocate, I would have walked out. He made sure I got the drug I needed then made sure I could leave to recover at home. 5 stars for the nursing staff, cleanliness and ER staff. Zero stars for all the hospitalists! I got sick again last night and refused to go back. Between my husband and I, we have used Seton Williamson for 5 procedures. I will use the ER but will be wary of being admitted. read more

Took my wife to Seton ER 4/23 at 9pm advised the receptionist that my wife was feeling dizzy, nauseous and head ache all day. Without triaging her you know what she said???? She said that they are very full and its going to be a long wait! My wife was in so much distress that she refuse to go to another hospital and prefer waiting to see her general doctor in two day. I hope she does not have something serious and we can wait. BTW: Woman with a 4-5 year old boy came in after me reporting very, very, very high fever. Reception said the same thing without triaging the little boy. Lady advise that she will go to another hospital!!! Very DISAPPOINTED BEWARE! read more

My wife woke me up in the middle of the night with extreme convulsions and needed to go to the ER. When we arrive, the front desk nurse doesn't even look at us as she tells us to fill out the paperwork. The wait time wasn't long at 4 am Sunday morning so that's the one positive, but from there it went very downhill. The nurses were nice but the doctor was rude, said offensive things regarding our religion, and seemed ready to just give us some medication that treats seizures (even though these shakes were definitely not that). They also ordered a multitude of tests that my wife didn't need without consulting us at all on what they were. They even started wheeling her out without telling either of us where she was going or what test was being done. Despite all the posters telling you to "speak up" and be involved in your care, I felt that the people who were there that night weren't interested in involving us at all, only to give us meds to shut us up and run as many tests as possible to increase our bill. I know very little can be done on Sundays, especially at 4am regarding testing and scans, but it was the overall lack of communication or care that was the frustrating part. I will not be going to this hospital again. read more

WORST EXPERIENCE EVER! I had gotten rushed to hospital in ambulance to this hospital. From the moment I got there is had the worst experience ever.. No one was helpful, everyone was sooooo rude. I asked some for assistance because the guy who put in my IV in my arm "BTW my IV was wrong as well" put the blood pressure machine on the same arm.. which was super painful.. I pressed my button for assistance I had 3 people come in and couldn't help they kept saying well get someone.. I took off blood pressure machine... the guy who put it on I saw him walking by he came in i told him what was wrong he said "OK" im just gonna have to do it again" I told him its wrong and u put that blood pressure machine on my same arm as my IV he called me a liar said he wouldn't do that. He asked me what I wanted to do I explained to him everyone was RUDE and not helpful, he pointed and said there's the exit.. I ended up at Brackenridge Hospital and was told from my doctor I was the 3rd one there that night who had complained about this hospital... Horrible experience, make the drive else where if you can :) read more

April 16, 2012 PART 1 of 2 (continued in another review due to character exceeding) I have a neuromuscular disease which is a form of Muscular Dystrophy called Spinal Muscular Atrophy. I am 35 years old, been in a wheelchair all my life, and very tiny at 50lbs. I have very special needs and am very contracted and fragile. I have to have pretty much EVERYTHING done for me. Just saying this to kind of set up my review. I live in severe pain all the time and have to take a lot of pain meds which that, combined with lack of mobility I ended up getting in severe trouble with constipation that we thought was under control until I got to where I began cramping severely this night and nauseated, but couldn't go at all. My mom would actually have to do manual evacuations to get anything out of me, but it was all too far up. So we get to Seton Williamson and get in to a room pretty quick. There is typically a doctor in there in the evenings that his bedside manner is like that of a rock! I was praying he wasn't there... Dr. Gladden. Well he wasn't. The doctor's name was Dr. Fearhighley! BAHAHAHAHAHA! Not exactly the name you want a doctor that is treating you to have! Anyway, he was quite pleasant and funny too. He said, "there isn't a person alive I haven't made poop! ... Unless there is an obstruction." So he said he wanted to order an X-Ray first. This is where things start to go awry. The radiology technician (RT) came in (I wish I could remember their names! but by description she was blonde, had glasses on, and was a bit "thick" in size) and first of all... walked into my room... looked at me like I was a fungus and said "Ummm... Ummm..." I said, "what do you need to know? Do you need to move me from this bed to another? Are you doing it up here or taking me somewhere?" She did not even acknowledge or reply to me and as she was walking out says, "Let me go talk to the doctor." I looked at dad and said, "what the hell was that???!!! ... she looked at me like I was retarded and didn't even speak back to me!" Dad shook his head and he had the same feeling. So at this point, I am already pissed off. She comes back and then says she is going to take me down to the lab... she starts to roll me out of the room and dad stood up and began to follow. She stops him promptly and says "Oh sir, you cannot go." He says "why not?" and she said because of radiation. He explained he knew that and wasn't going to stay in the room but was going with me and will transfer me. She then started to say something again, and he said "well I am going down there with her." She then says, "FINE!" with a rude tone of course. As she is rolling me down to the room, she mutters under her breath something that was obviously rude, but it was low enough I couldn't here exactly what she said. She then calls on her phone requesting assistance in the radiology lab. We get down there, and as we do, a black nurse walks in (real pretty with a flower in her hair, curly hair above shoulder length and slim). They begin to tell me they are going to move me. My dad said no, that he was going to transfer me from the gurney to the x-ray table. This is when all hell broke loose. They begin telling us no that it was against policy for anyone other than them to move the patient and it was for liability reasons and "your own safety." We told them we understood that, and dad said that he knew how to lift me correctly and anyone else could hurt me, my hip, my legs, or anything. They kept refusing. I told them that while I understood policy, there is also what is better for the patient and there are exceptions to every rule and I had special needs. I also told them that if they would even listen to me (because mind you, all of this happening in raised voices and arguing back and forth. With a lot of them cutting us off and total refusal.) that "ok so liability reasons?... what about liability of me getting hurt BY you! Because if you would listen and claim to know you know how to do it, then you would know it typically hurts me to be lifted by two people at the same time!" The black nurse kept saying, "do you not trust us?!" and I said "NO! I don't even know you! I don't trust that you may be a great nurse, but when it comes to lifting me, then no... I don't trust you!" Then she kept saying "we are just trying to make it easier for you" and my dad kept saying "we are just trying to make it easier for you!" So finally the black nurse tells the RT that "well it's your call" ... Mind you this is going on arguing about it for like 5 minutes at least. The RT was like "well we could have been done by now if you just let us do our job" and of course we were like, well if you just let dad lift me this would be done as well. So they reluctantly agreed, with attitude. I couldn't finish my story due to lack of characters...there was another issue after and had to get charge ER nurse to allow my dad to move me. They were so unprofessional it was CRAZY! read more

I am giving a 1 star because the 2 CA's we had were wonderful on the 3rd floor cardiac unit. The rest of the story should have a negative 5 star. To begin with my wife had stroke symptoms we were left to wait in the ER from 1:00pm to 9:30pm before we were taken to a room. The ER doctor was completely unprofessional and extremely rude. The nurses in the ER were none existent. My wife could have died and no one would have known. Once on the cardiac floor the attending physician (which we never seen again) gave a quick 5 minute check and standard stroke protocol orders. The night nurse did not return until 4:00am even though cognitive test checks were ordered hourly. All information given in the morning conflicted with the information we had received the prior night. The day nurse was extremely rude and gave no follow thru on requests or information. We had to get the charge nurse involved to get anything to happen. It was a day of CT scan and MRI's coupled with conflicting and inaccurate information being shared from all the specialists coupled with multiple minsdiagnosises. We were told stroke, MS, cancer, seizure, tumor on the brain, tumor in the brain, cell plasma, the list goes on. Dr Harper was the only specialist that gave accurate and thorough information as well as took the time to answer all our questions. The next day was even worse. The nurses had no clue what was happening with her treatment or doctor's orders. Dr. Tsui, the neurologist, had supposedly given a verbal order via phone that was none existent in the records. She was more concerned with making sure everyone knew she didn't do anything wrong than she was with the my wife's health. Then she disappeared. We had to get the Head of administrate of the hospital involved to process the discharge. What a three ring circus. Here it is 24 hours after discharge and all prescriptions that were ordered by the doctor still have not been sent thru to our pharmacy, even after 3 phone calls back to the nurses station on the 3rd floor. The entire time we were there I witnessed several staff members spending much of their time on their personal smart phones, texting, etc as well as the desk staff at the nurse's station browsing thru pages of boots and other personal items online. There is some serious disconnect, lack of communication, and total breakdown of processes going on here. My advice is to stay as far away from this place. It is all about how much money they can milk you and your insurance for not about your healthcare and treatment. The staff is completely unprofessional and incompetent. We ended up taking my wife's medial issues and course of treatment to St. David's, amazingly a completely different experience. The sad part is there were multiple people incapacitated in their beds that were not able to be a part of their healthcare, makes us wonder how badly they are being mislead and how high their bills are being unnecessarily skyrocketed. read more

At first I believed all the hype about this ER. What made me mad was they drew 5 tubes of my blood immediately before I was seen by a doctor. Those tubes sat there for at least 30 minutes with no one picking them up. I had to call the nurse about it. The nurse said our docs are so busy that they don't put in orders but we draw them ahead of time. Only 1 of the tubes was used that delivered my CBC. I had additional blood drawn at the doctor's office because those labs weren't ordered in the ER although the tube was filled with blood that could have been tested for that lab. The rest of those tubes of blood could be sold by the hospital to companies that are wanting blood to look for certain genetics. Don't let the nurses draw your blood up front but you demand that you have an order for what you will receive and have only that drawn. I had to wait along time to be seen. I had to call to ask where the paperwork was. And what made me angry was I had to prescribe my own drug because the ER doctors topical antibiotic didn't take care of the eye problem and didn't stop the itching which then spread to the other eye which became infected. read more

I left 3 starts because the hospital was very nice as well as many of the nurses. However, Dr. Agarwal is an asshole and had no compassion. He left me in severe pain after having emergency back surgery. If he is the doctor on call, I highly recommend going to another hospital that has doctors that care. read more

Due to a rare cancer, I have been to Seton Williamson numerous times this year. 8 transfusions, 3 biopsies, 1 ER and many test. I have found the nurses to be great. Whether young or old, they are very well trained and knowledgeable. I have never been "ignored". Yes, there has been times that the transfusions had to be delayed a day or two due to the hospital being full. That is not the hospitals fault. The only problem I have had is the amount of co-pay I had to pay. Once the corporate billing realized that I had been over charge, they refunded me. I feel that everyone there cares. This would be my first choice of where to go. read more

Dolores in the gift shop was so wonderful and helpful when I called to see if Seton had an on-site florist. Beautiful flowers ordered for my friend! read more

Staff great- compassionate and friendly. Hospital is clean. Deducting 3 stars for lack of healthy food options, quality of food and no vegetarian options other than a salad or sides of vegetables. I know it is Texas but come on, it is a hospital. There should be multiple vegetarian options, organic fruits and vegetables and at least a little educating the patients on healthy options. My dad is in here for heart surgery and they are feeding him hamburgers. Crazy. On top of that, I can't seem to find a recycling bin anywhere in the building. Can't wait to get back to civilization. read more

I just had open heart surgery at this hospital. I received so much excellent care by caring compassionate nurses. One nurse I wish to commend is Michael in the ICU. He made me feel safe and took care of all of my needs. Gerardo from the cafeteria was so pleasant and kind when delivering my meals. Doca and Dora from housekeeping were a joy and always had a kind word. Jennifer,RRT, who took my breathing tube out was very compassionate. Paula and Dr. Hunter Kirkland were the best. I had excellent care and would recommend this hospital very highly. They really do practice humancare. June B. read more

In regards to Round Rock Seton (AW Grimes and University). I went to the ER thinking that maybe they could shine some light on some pretty severe left flank pain I've been having. The first visit--the doctor and nurse were wonderful (early in the AM Tuesday morning). However, they could not help me. I left having contracted a GI bug that I didn't have when I first went in. That night, I was in the most excruciating pain I've ever felt in my life (seriously, and I've been through three labors!). I had EMS take me back in and they basically fed me pain meds and let me lay there in pain until they felt it was time to send me home. I was suffering horrendously and had to have EMS take me in again. I requested a different hospital as the service had been so bad at that hospital and EMS strong-armed me into going to Seton again (I don't even understand why; why would they push for me to go to a certain hospital??) I seriously regretted it. The doctor and nurses were so arrogant, so condescending... they had this attitude like: just go home and die. What do we care? And I was so weak, so sick, in so much pain, I couldn't even defend myself. They are horrible people. What in the world is wrong with them?? Why become doctors and nurses if you don't give a crap about your patients??? I'll never go back there. I would strongly recommend that you don't, either. read more

My wife was in the ER 3/3/17 . Aetna said my copay was $50 but I was charged $500. We have been trying for almost 3 mo to get refunded the $450. Aetna has called them several times on my behalf and yesterday they suggested that I go to my bank and dispute the charge. read more

I've been visiting my grandma at this hospital for a week now. The staff was amazing, the nurses were very attentive. They gave us our privacy with my grandma that was dying. The hospices nurses were great. My grandma passed today in the morning. The nurses and Chaplin were great to us and my grandma. They let us have some alone time with her after she passed. The whole staff was great throughout the process of my grandma. read more

The wait in the ER is very long and once you do get a bed they seem to be bothered that you are there. The admitting lady and the guy that checks your insurance were very helpful. I will stick to Seton Northwest. read more

ER trip this morning for a child; seven hours later I left without improvements. The "team" of physicians did very little. The child has CP and has been vomiting for nearly 72 hours. IV fluids, great. After a brief assessment by the Doctor, an ear infection was notated. A promising start from the team. The nurse who was responsible for us was struggling to hold and effective conversation. They failed to address current medications and were about to give the child a dose of something I had provide and hour earlier. The nurse asked about a medication that has not been given to the child in five years, but did not inquire about new medications. I offered the necessary information and when the nurse asked me "why?" I answered with the appropriate terminology I am familiar, medical terminology. The nurse did not understand what I was saying. The few interactions I had with the nurse were useless. She failed to understand myself and then she miscommunicated the next step in the process;enema is different from suppository. Still vomiting and not tolerating the feeds after the IV fluids. Enema. Counter-acted the IV fluids. Did nothing to improve the child's state. I was left alone for over an hour while waiting for the enema to go into effect. There was no one around to talk to for most of the visit. When the enema did go into effect, I was the only one there to assist the child. I was the person giving meds to the child. I was providing appropriate bedside manner. I was doing this in hopes the Doctor would be able to help. Turns out, the attempt to help was a failure on their part. So, I decided we have spent enough time there. I could do all of this in my home. I walked out and asked to have the paperwork and IV removed. The IV was removed and I was asked to return to the room and wait for the paperwork. I preferred the lobby. Once the paperwork was given to me, a signature was requested. I looked it over and there was nothing about the ear infection. So she radio-ed the doctor and went back for the remaining, correct paperwork. They did call in the prescription. The level of care was extremely poor. The ER did not appear busier than the amount of staff noted. I went there for help and I did not get it. I am partially to blame, I had higher expectations. Now, my child still has the same symptoms after all of this and we are back at home. It's even more upsetting that there is a gap in the child's insurance coverage and I will have to pay in full for this "service." It's crazy I tried to avoid going to see a doctor, and I should have since it was a useless trip. read more

Its revolting to me to hear how setons comercials claim they put patients first. That they Have the most skilled staff. I sure hope things have changed. It was 2 yrs ago when I had back surgery and it took them 2 days to approve pain medicine for me after surgery. Why? They claimed my agreement with my pain doctor prevented them from giving me pain meds which is ridiculous b/c it doesn't apply to surgery at all. My husband had to go home and get my pills. The staff was upset with me if you can believe that and rarely checked to see how I was. I wouldn't advise my worst enemy to go there. When I called the hospital advocate it took him 2 weeks to call me back. He referred me to the floor nurse who never called back. You can take your chances if you want too. Never again for me. To top things off my doctors office staff was not surprised said they heard praise when they opened and 1 yr later same stuff I told them just different nightmare. read more

I had gastric bypass here on Tuesday(12/29/15), and the care I received was something that I could have never imagined. I was a little worried coming to a small teaching hospital, but wow I was blown away! Starting from the ladies that check you into surgery I felt welcomed and cared for. Susan in surgery was exceptional. She made me feel like I was her main and only focus of the day. Her care helped calm me down because I was beyond nervous. She really showed myself and my family that Seton thrives on care that never stops. My next compliment goes to everyone in the OR, I remember very little and I couldn't tell you much but I do remember there was a man in there that was putting me to sleep that was very calming and sweet. Two ladies transported me to the 4th floor and again I couldn't tell you who they are, but I know they work in surgery and they were so sweet, and very funny in a tough time. My biggest compliment goes to my nurse Chris on the 4th floor. If you ever want to teach a nursing student what it means to offer exceptional care please direct them to Chris! He has a way of treating you like family, and making you feel like you are the best part of his day! He is all about making sure that you are ok, and making you feel number one! I enjoyed Pastor Dave coming and talking to me. If Seton Williamson wasn't so far from my home, you could bet I would be here every single time I needed care! Thank you for standing by your promise of exceptional care! I am thankful my amazing surgeon(Dr. Marquez) suggested I do my surgery here! I also want to offer a huge thank you to the sweet volunteers that give flowers to every single patient, what a huge blessing during my recovery! read more