I hired Asbestos Abatement to remove asbestos-contaminated vermiculite from my attic and reinsulate the attic. I asked that it be reinsulated to an R60 value. The work was carried out, but once it was finished, the attic space was no longer accessible or usable. As a layperson, I had no idea what depth of cellulose insulation would be required to achieve R60. Instead of explaining to me that the insulation would overtop the attic floor joists, the contractor just went ahead and built up the perimeter of the attic hatch and filled 'er up. When I registered my displeasure with this lack of regard for customer service, AA offered nothing by way of service recovery. Now, if I ever want to renovate my attic into a more usable space--which was the main motivation for removing the asbestos in the first place--I'll have to pay someone else to remove a whole lot of cellulose. read more