I'm rather disappointed in their customer service.
So here's my story. I go in and ask if the grill is open or if someone is cooking today, and the response was well uhhh idk.... so i asked, well.... can you check? She goes to the back and the cook comes out. I asked him if i could get a mushroom and Swiss burger add cooked onions and an order of corn nuggets. He didn't even reply, just went to cooking. As i wait i asked if i could pay out bc I'm on lunch break. I pay out and the cashier ask, why didn't you wanna order from Lucille's?.... i just said uhh idk i was just here. I go back and get my food. Asked for mayo and ranch and the guy just acted like that was such a burden to him. He hands it to me and i leave. Get in my car, open my container and i have burger and potatoe munchers. So i go back in and tell a girl there, hey i ordered corn nuggets and got potatoe munchers. So she tells the guy and he goes in the back for a minute and comes back to say oh we are out of them that's why i gave you potatoe munchers..... i explained it to him that I cannot have potato mentors because they have jalapeños. He said well you can go over to Lucille's and they can probably fix you some, so I tell him I have already paid out and ask if he would call to Lucille's and tell them I was headed over for an order of corn nuggets, he sighs and says well I would have to look up their phone number. I was Irritated so I just walked out I go over to Lucille's and the manager tells me their checkout system does not share so I would need to go back to fast lane and speak with their manager to get a refund, then come back to Lucille's and she could make me some and charge me there. So I go back to fast lane only to be told they don't have a manager and I would need to come back Monday. Where did customer service go? I gave up on having corn nuggets. HOWEVER, my burger was good. read more